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All reviews grand hotel overlooking the harbour revolving door classic hotel marble bathroom cruise ship upgraded to a suite fabulous hotel breakfast buffet large balcony an upgrade valet parking public areas rooms are spacious four star old style old world charm
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3 - 8 of 1,845 reviews
Reviewed 4 weeks ago via mobile

I agree with the other reviewers. This is a grand refurbished hotel with an unforgettable location. Great price for the thoroughly pleasant experience and location you get. Our room was quite spacious, the breakfast terrific, the ambience quite elegant!

Date of stay: October 2018
Trip type: Travelled with friends
Thank Dobrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
savoiaexcelsiorts, Front Office Manager at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 3 weeks ago

Dear Dobrador,

we really appreciate your review. We are pleased to know that our service leaved up to your expectations. Looking forward to welcoming you back in our Starhotels Savoia Excelsior Palace we send our best regards,

The Reception

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Reviewed 1 November 2018 via mobile

We arrived at the Excelsior after a perfectly miserable night in a little hotel in Pula. It was like the heavens had opened for us. The room was spacious and welcoming. The bed huge and firm. A full balcony overlooking the harbor. And an excellent Negroni served in the dark library space—which I could spend hours in. If they kept bringing Negronis. If you like a grand hotel with elements of the past mixed with modern conveniences in a superb location, the Savoia Excelsior is your hotel. If there’s a better hotel in town, well I really don’t care.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank 771michaelm771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 4 November 2018

Dear Mr. Michael M,
Thank you for the review about Savoia Excelsior Palace that you have shared on Tripadvisor.
We are delighted to read that you were overall impressed by the facilities of our hotel and the quality of services provided during your experience with us. Your gracious comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced. We will be looking forward to the next opportunity to welcome you back to Savoia Excelsior Palace.
Kind regards,
The Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018 via mobile

This was a great hotel, excellent location, big rooms and a very comfortable bed. The hotel staff was very attentive. The Breakfast buffet was very good and plentiful. The hotel bar was fun especially our barmaid Frederica.

Date of stay: October 2018
Trip type: Travelled with friends
Thank Erika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 4 November 2018

Dear Mrs. Erika B,
Thank you very much for your positive feedback. I will share your comments with the rest of the team. We are glad to hear that your experience at Savoia Hotel was positive and that our hospitality and service measured up your expectations. We all hope to see you again very soon.
Kind regards,
The Reception

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Reviewed 29 October 2018

The room was beautiful with a large, modern bathroom. They gave us a free upgrade so I don't know how much nicer it was than their basic room. The large and excellent breakfast buffet was included. The location is central to many museums, tourist attractions and restaurants. The concierge and clerks at the front desk were very helpful. Couldn't have been better.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Philbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 3 weeks ago

Dear Philbey,
Thank you for taking the time to share your feedback on TripAdvisor, following your recent dining experience with us.
It gives me great pleasure to know that we managed to give you a memorable experience and thank you for recommending us to other guests. I am sure, prospective guests who will be reading your comments will definitely be enticed to experience the same. We will certainly look forward to seeing you once again at Savoia Hotel
Kind regards,
The Reception

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Reviewed 24 October 2018

We arrived early for our one night stay and had reserved two rooms. Only one was ready - but the surprise was - they had upgraded us to a suite! It was incredible to feel treated so special.

I have given this hotel a five star (I rarely do that) and the negative comments I can make are - the complimentary toiletry kit was not complete, and only one bath towel per adult was provided. With a luxurious bath tub and incredible shower - this suite called for a relaxing bath and a morning shower - clean towels for each would have been nice. No question - we would stay there again as the palace was super and the location could not be better.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager R, Responsabile reception at Savoia Excelsior Palace – Starhotels Collezione, responded to this reviewResponded 28 October 2018

Dear Mrs. Barbara A,
Thank you for the review about Savoia Excelsior Palace that you have shared on Tripadvisor.
We are delighted to read that you were overall impressed by the facilities of our hotel and the quality of services provided during your experience with us. Your gracious comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced. We will be looking forward to the next opportunity to welcome you back to Savoia Excelsior Palace.
Kind regards,
The Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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