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All reviews train station directly across the street upgraded to a junior suite travelling by train modern hotel excellent location italian city bologna centrale business hotel convenient location minute walk italian hotels main station large room city centre piazza maggiore stayed for nights
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9 - 14 of 1,912 reviews
Reviewed 10 August 2018

I spent one week there. The rooms were nice, equipped with kettle and a wide selections of tea bags, etc. The hotel is also very handy as it right opposite the busy rilway station of Bologna. Breakfast was ok but dinner was a nightmare. It is treu I was there with 30 other colleagues and we all had dinner together but the service was slow, waiters were not Aaways friendly and the food was more similar to that of a canteen than a restaurant. As my colleagues and I dined in a separate hall from the other guests, there is the possibility the other guests had a better treatment but I cannot tell. When I was there, in March, the hotel guests were especially people travelling on business and I did not see many families or couples travelling for pleasure. It is ok if you are travelling on business and/or if you want something close to the station, otherwise I would look for something else.
The only rather positive thing was the pillow menu, allowing you to choose among a range of different (and rather unusual) kinds of pillows.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Ida B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneStarhotels, Direttore at Starhotels Excelsior, responded to this reviewResponded 2 September 2018

Dear Ida,
thank you for sharing your feedback regarding your stay at the Starhotels Excelsior.
We are glad to know that you enjoyed our rooms and our strategic location, however we are deeply sorry to know that your experience at the restaurant did not match your expectations: our restaurant usually receive great feedback, in both quality of food and the staff service, hower we understand that every person has a different taste and opinion. We really hope we will have the opportunity in the near future to welcoming you back and earn your trust again.
Best Regards
The Starhotels Excelsior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

Next to central station but 15-20 min walk to center of city. Staff was very friendly and gave me a fan since it was still hot even with AC. Excellent food. Little shops around hotel to grab breakfast. Parking is hard to find with narrow entrance and not with hotel. It’s public

Stayed: August 2018, travelled on business
Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneStarhotels, Responsabile reception at Starhotels Excelsior, responded to this reviewResponded 8 August 2018

Dear Lisa,

it’s such a pleasure to read your kind words regarding Starhotels Excelsior and its staff, but most importantly, for dedicating some of your personal time to us.
We are looking forward to welcoming you back again soon.
Best Regards
The Starhotels Excelsior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

My wife and son (11) stayed here as a Bologna base. Great location for the airport Bus stop and train station. Both are across the street. Went to a Venice day trip via the train The old town is a short walk. The rooms were spacious and clean. Breakfast is a bit basic.

Stayed: July 2018
Thank jimheylin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneStarhotels, Responsabile reception at Starhotels Excelsior, responded to this reviewResponded 8 August 2018

Dear Jim,

thank you for your feedback.
We are glad you enjoyed your stay with us and we are looking forward to welcoming you soon, again.
Warm Regards
The Starhotels Excelsior Management

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Reviewed 29 July 2018

First time staying with the Starhotels chain and we were really impressed by our stay. The staff in the hotel were just excellent - from the friendly welcome we received at check-in, to each and every subsequent interaction with the staff. Certainly the most friendly service we've experienced in the country. Our room was well sized for Italy (and our bathroom was huge!) and we thought the breakfast buffet had a very nice range of options to suit different preferences. The hotel's location was great: a 2-minute walk to the train station, 4 minutes to the inter-city bus station and an easy walk to the historic city center or the university. The only reason we couldn't give them 5 stars is that the air conditioning in our room was just not sufficient to handle the 35C+ summer temperatures in the city. Our climate needs are pretty modest (we don't need an ice cold room like some people), but even with the AC at full blast we weren't able to sleep comfortably at night. We'd definitely go back to the hotel, just not during the really hot season.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank UsaFrequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneStarhotels, Direttore at Starhotels Excelsior, responded to this reviewResponded 2 August 2018

Dear Guest,
thank you for taking the time to share your feedback about your recent stay with us. We are glad to hear you had overall a positive experience at Starhotels Excelsior and we are sorry if the air conditioning was not working as per your expectations.
We are looking forward to welcoming you back very soon.
Warm Regards
The Starhotels Excelsior Management

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Reviewed 28 July 2018 via mobile

It worked well as a base for a small group of friends on a first visit to Bologna. It’s across the road from the train station but that doesn’t impact. The area is safe and generally clean. It has a garage but the 20e per day seems a bit steep.
On the other hand, hotel prices are good, especially is you join the Star Hotels circle for the discount.
The room was very comfortable and clean with good AC. Checkin staff were very helpful and friendly. Breakfast servers were very welcoming and the breakfast was good.
It is about 15 mins walk along the Main Street to get the heart of the city from where all popular destinations are reachable.
I would recommend it to friends.

Stayed: July 2018, travelled with friends
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneStarhotels, Direttore at Starhotels Excelsior, responded to this reviewResponded 2 August 2018

Dear Tom,
thank you for taking the time to share your feedback.
We are very glad to know that your experience at the Starhotels Excelsior was positive.
We are very looking forward to welcoming you soon, again.
Kind Regards
The Starhotels Excelsior Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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