Dear Guest
First of all I wish to inform you that I really am very sorry for the inconvenience that has happened but there are some things you wrote are not true, first of all you've just made your reservation for 8 nights you have received confirmation from our official website where clearly it reads "this is the cancellation policy for reservations exceeding five days:
The 50% of the total amount of the booking will be charged at the confirmation, and it is not refoundable, May cancel your reservation without paying any penalty other before 12:00 hours on the tenth day before His arrival. If after That time will erase the penalty will be the 100% of the total amount of the booking "
You've canceled your reservation the night before check in so you know clearly qule would be criminal. In the case of your reservation the day you sent us the confirmation we have refrained from doing immediately charged, indeed, we only did a validity check of the amount of the first night and this I think it was a nice thing to us. When you have deleted then we have tried to make the charge. as cancellation policy, but your credit card will not be charged the total amount allowed, then we decided to make a charge for the first 3 nights, JUST DO NOT UNDERSTAND WHERE ARE FRAUD COULD EVEN SAY THAT YOU HAVE MADE A FRAUD TO US GIVING AS A GUARANTEE OF YOUR RESERVATION A CREDIT CARD THAT WAS NOT ENOUGH CASH. Moreover, as usual we do, we could have for future bookings get a special rate to compensate for the no show we charge you instead you started to threaten us and accuse us of fraud and frankly there was very very bad. Thou hast not acted honestly and you know it. However if you want to try to deal with us I am at your disposal to resolve the situation and since we have informed ch you have to come to Rome I'm sure we will find an agreement, we are here for you.
Yours sincerely
Leonardo Inzillo
Front Office Manager
Hotel Forte