We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,353)
Filter reviews
2,353 results
Traveller rating
1,500
713
112
17
11
Traveller type
Time of year
LanguageAll languages
More languages
1,500
713
112
17
11
Show reviews that mention
All reviews best western canada around the corner train station free nibbles castro pretoria castro pretorio painted ceiling bar prices hotel bar pastries excellent hotel close to termini breakfast room room was large breakfast was excellent roma termini three star
Filter
Updating list...
38 - 43 of 2,353 reviews
Reviewed 9 August 2018 via mobile

We booked the Canada Hotel as part of a trip to Rome to celebrate our Silver Wedding Anniversary, which fell right in the middle of our stay. We chose this hotel as the reviews were good, and the rooms looked so nice. Before we travelled I contacted the hotel by e-mail to mention it was a special trip and asking if we could have a nice room perhaps with a decent view just to make it even nicer. We received a reply saying they would do all possible to accommodate this.
When we arrived we were really disappointed to find we had been given a room which was right at the far end of the second floor, through some fire doors and next to a room converted for the housekeeper/maintenance. In no way could it be described as a nice room, in fact I would like to bet there was not a worse one in the hotel! It was large but sparsely furnished and what was there looked a little shabby. The bed was big and looked comfortable but was far from it. On my husbands side there was quite a dip in the mattress and sleep was difficult. I don’t think the room had actually been used for quite a while. There was an awful smell of drains and sewerage in the bathroom which was very overpowering, but to their credit they did send the housekeeper to sort it out, and she explained it was due to hot weather and the drains being full of rotting leaves. We didn’t smell it again which was something to be thankful for.
The bar area was nice and service attentive, and we did enjoy a night cap there each evening.
I need to explain that we were not expecting a free upgrade to a suite or anything, just a nicely furnished room, like advertised on the website, perhaps a more recently refurbished one, however the reason for our stay was never, ever acknowledged and our anniversary came and went with no mention. Having worked in the travel industry all my working life I know how easy it is to make people feel special and want to return just by fulfilling a special request. It need only be a little card from the manager, a few chocolates or similar but it goes to show good customer service and guarantees people remember you.
We have been to Rome many times as we love it so much, and we will go back again next year, BUT It will not be to the Canada Hotel.

Stayed: August 2018, travelled as a couple
1  Thank LITSIE49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia P, Proprietario at Hotel Canada, BW Premier Collection, responded to this reviewResponded 16 August 2018

Dear Mrs LITSIE49,

First of all, we would like to thank you for the review.
We are sorry your stay hasn't been as pleasant as you expected and we do apologize for that.
As concerning the room we chose for you, we are sorry if you did not like it, but we assure you that the majority of our guests did. It's probably a matter of taste.
We would like to inform you that we always participate in our guests' special occasions in order to make them even more magical. That's the reason why we really apologize this wasn't your case.
Nevertheless, we hope your experience in Rome was worth it.

We would like to thank you again for your valuable advices and we wish you all the best luck for your (past) special day.

Kind regards,

Pucci Family
HOTEL CANADA ROMA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018

We had three rooms for our family trip to Italy beginning in Rome. The Hotel Canada exceeded all of our expectations! Truly memorable. It doesn't feel like a 3 star hotel. Rather, it feels like a boutique hotel which impressively caters to its guest. We had our children with us and the room for four was very comfortable. It had a very comfortable double and two twins. The furnishings were classic and the bathroom was great. We did not use the TV and can't comment on the channel selection. Breakfast was ample, tasty and very satisfying. The front desk was professional, knowledgeable and helpful. The bar was indeed reasonable and every night we relaxed with our family at the bar over reasonably priced drinks talking about our day and our trip. No gym and no parking are the only downsides but again the hotel makes up for it with its facilities, reasonableness and its solid staff. Price is eminentably reasonable and I highly recommend this lovely hotel. Thank you Hotel Canada!

Room Tip: Family rooms were very comfortable.
  • Stayed: July 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank TonyLehighValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia P, Proprietario at Hotel Canada, BW Premier Collection, responded to this reviewResponded 15 August 2018

Dear Mr TonyLehighValley,

First of all, we would like to thank you for the fantastic review.
We are pleased to inform you that we have recently joined "BW Premier Collection" that is a unique soft brand of Best Western. It involves hotels providing an authentic boutique experience that reflects the unique personality of the destination in which it is located. We are proud to be part of it and we couldn't be happier you noticed we put attention even in details.
We would like to inform you that we unfortunately do not have enough space to build a gym or a parking in our 18th century building.

We thank you again and we really hope to meet your family during your next Italian Holiday.

Your sincerely,

Pucci Family
HOTEL CANADA ROMA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

The room was very clean, great size for two, very quiet and the bed was amazingly comfortable. Staff was friendly and helpful. Breakfast was great for the price and lots of choices. There are lots of restaurants in the area to eat late at night and you are a 2 min. walk to the subway. The hotel can also call you a taxi that never took more than 4 min. to arrive. It is not right in the center of the city but nothing is more than 5-10 min. away. I enjoyed it very much and would go back every time.

Stayed: August 2018
1  Thank Tammi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia P, Proprietario at Hotel Canada, BW Premier Collection, responded to this reviewResponded 15 August 2018

Dear Mr/Ms Tammi T,

We would like to thank you for the very nice review.
We're extremely happy you spent a good time here in our fabulous city.
Welcoming you has been a great pleasure for all of us.

We thank you again and we look forward to your next stay with us.

Yours sincerely,

Pucci Family
HOTEL CANADA ROMA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

My family stayed at the Hotel Canada on our last night in Rome before flying back home. This is a fairly large hotel, with friendly, knowledgeable staff. Our room was spacious, clean and beautifully decorated. There was no mini bar in the room but the front desk was very helpful and offered to keep my son's milk in the fridge located at the bar area. The staff also recommended a great place for dinner which was literally just blocks from the hotel. We didn't stay for breakfast as we had an early flight so can't comment on that. Overall, a very good choice while staying in Rome - especially if proximity to the Termini train station is of high importance to you.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank KatfromNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia P, Proprietario at Hotel Canada, BW Premier Collection, responded to this reviewResponded 15 August 2018

Dear Ms KatfromNY,

Thank you for the nice review!
We're happy you appreciated our location and, above all, our Staff. They work hard everyday and they definitely are our most valuable resource.

We thank you again and we hope to meet you here for a longer stay the next time.

Kind regards,

Pucci Family
HOTEL CANADA ROMA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

Hotel is great central spot, 10 min walk to main train station in Rome (roma termini) The area seemed a little sketchy, but no issues the entire time we were there.

We were able to catch a bus to the mall , which is about 40-60 min bus ride. Be prepared to stand.

Also did hop on, hop off tour from there.

Ton of restaurants near by, weirdly my favorite for breakfast was yellowsquare which is open 24 hrs. Great breakfast, great service.

Loved the bramble bar and grill whichc is a could blocks away

Staff was wonderful, helped is get a taxi for the ride home as we weren't leaving through the main airport.

Hotel is a renovated old 1920/1930s. A little noise.

Elevator can only hold one or 2 people at a time and if you don't close the doors no one can call the elevator. This only happened once in the 4 days I was there.

While I have loved the hotel and convenient location the beds were hard and my back felt it after 4 days

  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Obie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia P, Proprietario at Hotel Canada, BW Premier Collection, responded to this reviewResponded 15 August 2018

Dear Ms Obie b,

First of all, we would like to thank you for the review.
We're happy you appreciated the location and the Staff, even though we're sorry you found hard the beds in the room we chose for you.
We are pleased to inform you that our building dated the 19th century (but of course we renovated it many times since we bought it in 1962). The elevator is the original one of the building, and we're so proud we succeed in maintain it with its charme.

We thank you again and we hope you enjoyed your experience with us.

Kind regards,

Pucci Family
HOTEL CANADA ROMA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews