Of all the bumps in the road when travelling in europe, we didn't think this company could be ANY better. Our flight from Canada was delayed, and there was a lONG wait for our luggage, which for about 45 minutes we thought were lost, .. so when we came out of customs we did not see our names right away. we figured they had left, and we forgot to pack the phone number for rome cabs. i had asked one driver for his help but he was picking someone else up. long story short, we grabbed a regular cab in the taxi line. we weren't upset, we know these things happen.
a day later i checked my email to find stefano's concern - they had called our hotel to see if we arrived, and we hadn't yet, and they waited at the airport for 3 hours for us- even showed a receipt with the time on it. We were shocked and impressed. stefano sent his sincere apologies and offered us a credit for the money we spent on a cab to our destination. We didn't get the credit, but instead we ordered the cab for a ride to the airport when our journey was finished.
This service was the best I've ever dealt with. Most companies are money grabbers and have no personable aspect to their business.
Our experience with romecabs was nothing short of excellent, I highly recommend this reliable, friendly and accommodating company.
Thank you ROME cabs