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“Good food. Slow service.”

Insolito Cucina & Pizzeria
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Ranked #2,145 of 3,322 Restaurants in Naples
Restaurant details
Reviewed 21 August 2018

The food here is great. Service is pretty bad though. We had a similar experience to other reviewers.

    • Value
    • Service
    • Food
Thank Jacqui F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 182 reviews

Reviewed 19 August 2018 via mobile

We went in because we were starving and the menu was extensive which we liked. However the staff were rude, service was terrible and it felt like we were forgotten about. We asked for salt which they brought to us in a cocktail glass, we asked for oil which never came. It seems they had a shortage of plates and glasses as we were given plastic cups and it looked like the majority of other customers were too. We were given no plates so we ate our shared starter over our napkins. Our cutelry was shoved on our table so we had to set it ourselves. We asked for the bill and waited 20 minutes and no one brought us it so we eventually went up to pay ourselves.

Our sides came before our main too, which was annoying but the food overall wasn’t bad but nothing special.

Thank 3,333,111,155,559,999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

In the meantime my girlfriend had really nice pasta, I had to wait 45 minutes for my pizza to arrive meanwhile the pizza maker is actually not doing so much...

Thank Huseyin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

The food is ok but the service is slow, inattentive, chaotic but most of all unfriendly. It started quite ok but once we wanted to ask something they did not listen and just screamed: ‘yess one minute’ for several times. Ordered three medium beers and got two large. When we asked about it we got a very irritated reaction.

Service didn’t take away empty bottles or glasses, not even after asking a couple of times.

Went to the ‘bar’ to pay, because they ignored us when we asked the bill, I got €20 back and was told to wait for the other €6. Once the waiter got back he asked me what I was still doing there..

Do not ask questions at this bar because they do not listen and make something out of it that you did not wanted.

The only thing that they seem to care about is to fill all of their tables rather then taking care of the people who are already seated.

Thank Dennis v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Service is terrible. Waited 15 minutes for bread to go with our starter. My partner got his meal and was 30 minutes before I got mine. Then when it came it was absolutely awful. Only had the house wine.. staff could not handle the restaurant even though it wasn’t particularly busy and constantly arguing with each other.. and interrupting each other whilst serving. Then waited another 20 minutes for the Bill. Never seen anything so chaotic.

Thank Jade E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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