I'll start with the good....it was very clean and the staff was amazing and then it all goes down hill from there. The a/c barley worked, the bed was uncomfortable and tiny and the worst part is this hotel is in a very shady area, we did not feel safe to walk around, gritty is the best way I can describe it. We have no idea how this got 4 stars. This hotel is located in the east part of Naples and the next day our private guide took us to west part where we found Hotel Excelsior-there was no comparison so we booked there and enjoy our last day in Naples before we went to the Amalfi Coast.