Rooms had water stains all over the walls like there had been damage that had not been repaired, the bathroom had patchy repairs on the walls like they had slapped spackle on top of screws and the shower was literally on a slope. The outside of the hotel is surrounded by graffiti and people loitering outside who are not staying there. We did not feel safe or comfortable here. They would not give me a manager to speak to, or a name or a phone number to call.

ON TOP OF THIS…

My husband and I are on our honeymoon and had an emergency at home and had to leave. The front desk showed no care to our situation and promised 3 calls to our room and didn’t deliver once while making us pay for our stay, regardless. Not telling us their cancellation policy and also not caring in any capacity that we were not only on our honeymoon that had to be cut short but also that we had to leave. The front desk staff was very unhelpful and seemed to know nothing.

Very unhelpful and overall bad stay.

Very central hotel. Walked to castle, harbour, Spanish quarters, piazzas,churches etc. Very comfy room, large bed, soft pillows and bathroom with bath and shower. Room 104. Some street noise can be heard. Breakfast is well stocked, hot drinks are served whilst you help your self to buffet continental Italian style but with scrambled eggs and bacon, toaster for bread. Its good...basic but plenty. Hotel is clean. Do not open windows you will be eaten by mosquitoes. Round about outside the hotel it's totally filthy. Never seen so much filth in a city. Like bin men on strike! Roads, pavements Very dirty. Shame..spoils the city reputation. I lived in Italy and travelled to Naples in the past and it was never as bad. Very busy area round hotel but great supermarket just next door for drinks n snacks.. picnics etc.hotel couldn't been more helpful...lovely staff.

This hotel has a great location. It is in the middle of the Historical Center, so within walking distance to many places of interest. The staff was helpful and welcoming
even before my arrival concerning any questions that I might have. The hotel is clean. Buffet breakfast was delicious. There is 24-hour reception. I felt safe at all times.