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Wahab H

Nightmare

1.0 of 5 bubblesReviewed 17 May 2024via mobile
Very noisy hotel with rude reception employees, and be aware that there is ants, flies and butterflies in the room as shown in the photos and videos. And when i told the reception they said it’s fine to have ants,flies and butterflies inside the room!!! And when I informed the reception my booking was cancelled on booking.com although I’m writing from my room just not to let me write a review on booking.com, They don’t know that i can write on trip advisor and I’m a blogger i have 210K followers. Also you have to ask the reception to start the A/C. The outer gate is closed around 8 pm, you have to tell the security guy that you are staying at the hotel then he will open the gate for you. Plus when i enter the hotel with a pizza box in my hand she asked me that it is not allowed to eat pizza in the room and when I’m done i must call the reception to collect the box from my room !! So even if you are planning to eat a banana you must call the reception to collect it :)) Staying again? Of course nope never ever.
Date of stay: May 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this review
Responded 26 Aug 2024
Dear Guest, The integrity of the work performed by industry professionals must not be compromised or subjected to negative reviews due to bad behavior of the people. Every establishment has its own internal regulations, and guests should carefully read all information before booking to avoid causing inconvenience to the staff and other guests. For safety reasons, bringing outside food into the premises is not allowed. You have painted a solely negative picture; fortunately, over 4,000 reviews continue to help us grow and attest to the contrary. You do not recommend our establishment; however, we prefer to welcome those who do not undermine the work of others. Regards. Smart Hotel Napoli

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (206)
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All reviews hotel is located the ground floor min walk perfect location great hotel sightseeings port napoli city ischia
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Reviewed 11 May 2024 via mobile

I have just got home from a 4 day break at Smart Hotel Naples we loved it. Our room overlooked the harbour which we loved. The room was clean and comfortable. The bed was super comfortable we both slept well. Shower room was large and clean. Staff at the hotel were helpful and polite. This hotel is central to the hustle and bustle of Naples but quite at night.

Room tip: We loved everything about Naples and this hotel.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank 141Ellie141
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this reviewResponded 19 May 2024

Dear Ellie,
Thank you very much for sharing your experience at our Smart Hotel Naples!
We are thrilled to hear that your 4-day stay was enjoyable and that you appreciated the view of the harbor from your room. It is wonderful to know that you found the room clean and comfortable, and that the bed was to your liking, allowing you to sleep well.

We are pleased to hear that you found our staff helpful and polite. Our goal is always to provide excellent service to our guests. It is also a pleasure to know that you enjoyed the central location of the hotel, which, despite being close to the vibrant life of Naples, offers tranquility at night.

Thank you again for your feedback, and we hope to have the pleasure of welcoming you again in the future.

Best regards,

Smart Hotel Napoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2024 via mobile

After some messing around with our reservation we were pleasantly surprised with the friendly welcome, clean modern rooms - and a great breakfast selection The front desk staff were very helpful and the hotel is in the Maritime building which made it very convenient for day trips to the Amalfi and bus trips around Naples - just remember to request that the air con be turned on from the main desk if you require it.

Room tip: We went out of season so could be busy when the cruise ships are in full swing
Date of stay: April 2024
Trip type: Travelled with family
1  Thank carolat975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this reviewResponded 7 May 2024

Dear Carola,

Thank you for taking the time to share your experience with us. We're delighted to hear that you were pleasantly surprised by our friendly welcome and the cleanliness and modernity of our rooms. It's fantastic to know that you enjoyed our breakfast selection as well.

Our team at the front desk is committed to providing excellent service, and we're glad to hear that they were helpful during your stay. Being located in the Maritime building does indeed offer convenience for your planned day trips around nearby villages and islands.

We appreciate your reminder to guests about requesting the air conditioning to be turned on if needed. We'll ensure to communicate this more effectively to future guests to enhance their comfort.

Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

Best regards,

Smart Hotel Napoli

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Reviewed 20 April 2024 via mobile

Francesco and Alfonso are 2 of the most amazingly friendly people we have met on our 2 week trip from the north to the south. They run the MOLO 10 restaurant located as you walk into the lobby and they couldn’t be more amazing. They make a great drink but are better people! They helped to make sure our last few hours of Italy were truly memorable!!

Room tip: They have a very hard job, the people they serve are coming and going. They don’t have the ability to get traction with their customers
Date of stay: April 2024
Trip type: Travelled with family
Thank mgavin12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this reviewResponded 7 May 2024

Dear Gavin,
We're grateful for your kind words about our team at MOLO 10!

It's wonderful to hear that our staff, including Francesco and Alfonso, made your experience during long trip across Italy truly memorable. Providing exceptional service and creating a warm, welcoming atmosphere for our guests is always our top priority.

We'll be sure to share your feedback with our entire team, as recognition like this motivates us to continue delivering outstanding hospitality to all our guests. We hope to have the pleasure of welcoming you back again in the future for another memorable visit!

Safe travels, and thank you for choosing MOLO 10 and Smart Hotel Napoli

Best Regards.

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Reviewed 5 March 2024

Our ferry was cancelled on the departure day and we had to change our accommodation plans last minute. The staff was courteous and extremely helpful in modifying our reservation to the new departure date despite the rate booked was non-refundable. I highly recommend it!

Date of stay: March 2024
Trip type: Travelled with family
Thank riccardotortini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this reviewResponded 14 March 2024


Dear Riccardo,
Thank you for sharing your experience with us! Your kind words mean the world to our team, and we're overjoyed that we could assist you during a challenging situation.

We understand how last-minute changes can be stressful, especially with accommodation plans. It's fantastic to hear that our team was not only courteous but also went the extra mile to modify your reservation for the new departure date, even with a non-refundable rate. Ensuring your comfort and satisfaction is our top priority, and we're thrilled to have exceeded your expectations.

Your recommendation is truly appreciated, and we can't wait to welcome you back in the future under more favorable circumstances. If there's anything else we can do for you, please feel free to reach out.



Warm regards,

Smart Hotel Napoli

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Reviewed 23 October 2023

thank you -smart hotel at this hard time to help Israelis to get full refund for our room cancellation.. unfortunately do to ongoing situation in Israel right now.
For me it was supposed to be the third time at this hotel which I very recommend. The rooms are clean and comfortable, food was great and the staff was very friendly.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank שני ז
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smart Hotel, Direttore generale at Smart Hotel Napoli, responded to this reviewResponded 15 December 2023

Dear Guest,
Your positive experiences with the hotel in the past, including clean and comfortable rooms, great food, and friendly staff, emphasize the quality of service they offer. It's always reassuring to have a reliable and accommodating hotel when traveling.

We're sorry to hear about what is happening in your country. We hope that the situation improves soon, and you'll have the opportunity to visit Smart Hotel again in the future. In the meantime, we wish you safety and well-being.

Thank you for sharing your positive experiences with the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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