My husband and I stayed here with another couple for 5 nights total. Two, then ferry to Positano, and back for three more nights. I was not sure what to expect, but we fell in love with this hotel and the staff. They took such great care of us, from providing great advice and guidance on how to make the most of our stay and our $$, to ensuring that everything was clean and comfortable throughout. We used the lobby nightly for a bottle of wine and cards, and by night two, the staff were leaving us glasses and a bottle opener without us even saying a word. The hotel is in a great location, walkable to everything, including the metro which was easy to navigate. Naples is a fascinating city with so much beauty and fabulous food. We truly loved our time there, and having a large and comfortable room to come back to every day was the best part. I would highly recommend this hotel!!

This is a remarkably good hotel. From the moment you meet the receptionist to the breakfast staff, you are greeted by friendly, courteous individuals who are appropriately dressed and have the right attitude toward their guests. My room was on the third floor, a corner room. Immediately, it felt like a quiet, comfortably tempered space. Thanks to its good ceiling height, it was possible to have the air conditioning on at night (which was necessary with outside temperatures over 30 degrees Celsius), and I slept very well.

The breakfast was simple but freshly made and sufficient. Unfortunately, the bar was closed during the days I stayed. The TV offerings were limited; I couldn't get the tuner and TV to work, which was a bit inconvenient to have in every room.

The hotel is located right next to the two most important pedestrian streets in Naples, which is great. However, it's a bit odd that people are allowed to sleep on the benches outside. This might be something beyond the hotel's control. Additionally, the hotel is not very wheelchair accessible, with stairs here and there. The taxi driver refused to drive up to the hotel, so be prepared to walk a bit.

The hotel is in a good location and is newly renovated, however the air conditioning in our room did not work. The first night, our room got up to 27.5 C (81.5 F). The night manager was unapologetic and unhelpful kept saying it would be fixed in a few minutes - it never was. The AC was supposedly fixed the second night, but even once "fixed" the coolest our room got was 24.5 C (76.1). The second night of heat, we were ultimately given another room to move to which was also warm.