The most disappointing experience I have ever had. I was really looking forward to seeing the grotto. My husband and I took one of the boats that said Grotto Azzurro trip. The boat took us and the other tourists next to the grotto- we paid 15 euro each. We then waited 1 hour to get in while people who came in private boast came later and were taken into the grotto before us. During that time the tourists were asking the boat crew what to expect but got no straight answer. Later the small 4 person boats came to pick us up and just before the grotto were taken to a TILL !!! on a boat where we were expected to pay 14 euro each to enter the grotto. It turned out the 15 euro we already paid only covered our trip. No one was aware of that payment. The water in the grotto is infact an amazing blue colour but we were there for around 3 minutes. The man operating the boat was asking for tips throughout our time in the grotto.
All in all, it's absolutely not worth it. All the people on our boat felt cheated.
If you really want to see the grotto you can get next to it by a city bus and only pay the 14 euro for the entry but I do not think it's worth the hassel.
I attach a picture of the boat we took but mind you we paid for the ticket in a nearby office.
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