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All reviewsbusy roadminute walktrain stationcakesfriendly hotelper daythe hotel staffbreakfast was excellentstar hoteldouble glazingsmall hoteltown centrestayed here for nightsplenty of sun loungersbay of naplesroof terracerooms were very clean
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Reviewed 19 August 2016

Very nice and small hotel on the main road of Sorrento.Just a 5 to 10 minute walk from the train station.The room is small but very clean.It has a great pool area and bar which serves food,and is just what you need after a day exploring the town in the hot sun.Found the staff helpful and friendly.

Room Tip: A room not facing the main street
  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank bobbyclobber2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaReception, Direttore at Comfort Hotel Gardenia Sorrento Coast, responded to this reviewResponded 15 December 2016

Dear Guest,

Thank you very much for your lovely comment on TripAdvisor.
We are very proud you enjoyed so much your holiday at the Comfort Hotel Gardenia. We are pleased you appreciated the distance from the centre…as you said just a 5 to 10 minutes walk from the train station, the cleaning and our amazing staff!
We are looking forward to welcome you back at the Comfort Hotel Gardenia as soon as possible!

Best regards.

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Reviewed 15 August 2016 via mobile

22 room hotel, clean room, decent sized bathroom and good amenities. Pool and lounge area are very clean and well maintained and outdoor bar was reasonably priced. Location of the hotel is fantastic as its on the Main Street in sorrento. Short walk to the main area. Staff was exceptional upon check in and could not done more to make our stay pleasant .

Stayed: August 2016, travelled with family
Thank Deeeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaReception, Direttore at Comfort Hotel Gardenia Sorrento Coast, responded to this reviewResponded 15 December 2016

Dear Guest,

Thank you for your positive review regarding your recent stay at the Comfort Hotel Gardenia.
We work hard to ensure the quality of our services to our guests. It's important to us that our customers always feel at the centre of our attention and receive the best possible services.
Thank you for reassuring that the distance from the centre is just a short walk.
Hoping to welcome you again in the near future at the Comfort Hotel Gardenia.
Ciao!

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Reviewed 11 August 2016

Immaculate Hotel, small but this was really quite nice rather than a Hotel which is way too big. Nice pool and poolside bar area, great that you always found it easy to get a sun lounger considering pool is shared with Hotel next door.
Did find it a bit overwhelming when we had only just arrived and within first 5 minutes we were being pressured into booking their boat trip to Capri and although we had said we would let them know about this they had more or less processed the booking and did not appear happy when we told them we were not going ahead with trip, they seemed to go in the huff about this. Breakfast had a good enough choice and staff at breakfast were always friendly.
We did find it a bit strange the morning we were leaving as we had a really early start to catch first bus to airport, when we had no running water for showers, toilet and even brushing our teeth. Phoned reception who advised us it wouldn't be on until 6.00 a.m.

Room Tip: Rooms overlooking back and pool are probably quieter..
  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaReception, Direttore at Comfort Hotel Gardenia Sorrento Coast, responded to this reviewResponded 15 December 2016

We would like to thank you for choosing our hotel for your stay and for taking the time to communicate your experience at our property.
It was with regret and surprise that I learned that you were not completely satisfied with your stay in our hotel specially after your good comments about our “ immaculate Hotel “, the pool area and our good choice at breakfast.
Guests’ comments, whether positive or negative are always welcome and remedial actions are taken whenever possible. We appreciate the opportunity to hear our Guests’ opinion concerning our property and take this as constructive feedback that can help us better our service but in your case I think was just a misunderstanding about the boat trip to Capri.
As regards no running water on the day you were leaving….the day before we put several signs at the reception, in the elevator that from midnight to 06.00 a.m. there was the suspension of the water supply due to work in the town of Sorrento.
Looking forward to welcome you again at the Comfort Hotel Gardenia.
Best regards,

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Reviewed 10 August 2016 via mobile

Just leaving gardenia after a week in sorrento. 2 adults, children 12 and 8.

August in Sorrento us busy and highly sought after, so this pushes up prices. However, we made the right choice here, and glad we booked well in advance as prices rose dramatically in neighbouring hotels.

We got the coach from outside Naples aeroport for €10 each to sorrento coach & train station 'Circumvesuvio' and here in an hour or so. Equally good by train. 5 mins and in hotel reception no fuss and a welcoming granita fresh sucre lemonade. Very welcoming indeed!!

Lunch at the hotel is typical of area but less highly priced and better quality than towards town so stay in and grab it here for c.€5-10 mozzarella salad to pasta or pizza dishes.

Our room.was 1st floor front. Soundproofing and aircon fab. Bed comfy and firm. Room clean and fresh, not expansive but not cramped. Kids loved the bunks and the balcony for people watching!

Breakfast was fab, all in and good quality.
What surprised me was the arrogance of fellow British guests, who often couldn't muster the courage to at least greet our host with a "bonjourno" and show gratitude with a "grazi"! You give us a bad name......

In 7 full days we spent 4 out and about and 3 poolside (open 10-7 and only fairly busy otherwise quiet):
1) Herculaneum first (buy joint pompeii ticket here €22/over 15 if.kids are EU citizens (....insert joke at expense of British here). Up Vesuvius pm and home on train €2 each way.
2) Leave a day for Pompeii (train) and
3) a day for Amalfi coast via City Sightseeing tour's red buses (buy ticket at hotel €16 return). I'd say Capri optional, expensive extra.

Eat out in town up the side passages from the main square some good value trattoria up there. Stung a little down by the port, ( and an upset stomach), but in contrast 100yds away under the cliff lift is Peters Beach Bar was gorgeous for a day swim or sunset drink. Budget for supper at €40 min, €80 full meal with wino for family.

Enough from me, no grumps. Enjoyi!

Stayed: August 2016, travelled with family
3  Thank HerefordJez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaReception, Direttore at Comfort Hotel Gardenia Sorrento Coast, responded to this reviewResponded 15 December 2016

Dear Guest,

Thank you very much for taking the time to write such a lovely review regarding your holiday at the Comfort Hotel Gardenia.
We are delighted you appreciated your stay, from the beginning to the end. Thank you again for your compliments regarding the friendliness and professionalism of the staff, the quality and variety of the meals, as well as the comfort of our beds.
We are so happy to hear that you enjoyed so many aspects of our property, on behalf of the entire Team at Comfort Hotel Gardenia, Thank you!
We hope to be able to welcome you again as soon as possible.

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Reviewed 8 August 2016

If you are looking for a quiet and family run hotel this is the one from the moment you check in Simona makes you feel at home and anytime walking in/out was addressing customers by name as also other front desk employees,breakfast had several choices to please several nationality guests with a well maintained swimming pool !!
And the top was when we left (5People ) the friendly owner Gaetano also helped us to carry luggage to a van that they providedto our destination!
we will be back Thanks

Room Tip: Back room looking at ocean
  • Stayed: July 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Napoletano50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardeniaReception, Direttore at Comfort Hotel Gardenia Sorrento Coast, responded to this reviewResponded 15 December 2016

Dear Mr. Silvio,

First of all thank you for having taken the time to write such a kind review.
Your nice words to praise our staff, always smiling and attentive to the needs of our guests, our American buffet breakfast make us proud of our work!
If your travels should you bring to the Sorrento Coast, we would love to welcome your family and you back at the Comfort Hotel Gardenia !

Warmest regards.

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