LA TOMATINA - DO NOT BOOK WITH SPAINTASTIC !!
These people are just plain cruel.
I was very excited to attend in 2014, paid for a full day tour..…then sadly my father passed away.
Of course, I had to cancel my entire holiday in Spain.
Other Tour Operators & Airlines were so kind - every one of them fully refunded my booking.
However – the ONLY people not to do this was SPAINTASTIC TOURS
I wrote to them multiple times, sent the Death Certificate, Doctors’ letters etc
- But they would not show any care or understanding.
Instead they choose to repeatedly stand by the small print in the booking, being no refunds within 7 days of the Event.
I advised them 4 days before the Event
- I couldn’t control the date of my Father’s death.
It is just so sad that someone can be only focused on keeping 65 Euros
- V’s showing some human understanding.
However, I am pleased to say that all 9 other Spanish Tour Operators & Airlines were kind & understanding
- & fully refunded me.
Don’t book with them – they are just a business focussed on themselves
- Not for their clients, nor on humanity.
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