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All reviews minute walk san fermin festival international channels city centre nice hotel thin walls hotel parking decent food business hotel double bed bus stop front desk staff old town your luggage park your car restaurants and bars comfortable beds
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Reviewed 16 September 2018

This was an excellent Hotel during the San Fermin Festival. Although it was a 15 minute walk, it was away from the mayhem of the centre of Pamplona and you could have a good nights sleep ready for next day festivities. Breakfast had a good selection. Underground parking just across from the Hotel but you did have to pay a daily rate but worth the extra cost. Would recommend this Hotel

Stayed: July 2018
1  Thank Eileen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

Located in a nice area about a 15 minute walk to the city centre. Has very spacious rooms. We are 2 adults and a teenager and our suite has a sofa cum bed, two tvs, walk in closet and the amenities are very good. My pictures are not very good.

Stayed: August 2018, travelled with family
Thank noeleencoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018 via mobile

This is not a Marriott hotel****Do not expect this hotel to honor Marriott Mmembershp Benefits!****I used reward points to book one night and had to cancel last minute because of travel delay. Marriot Platium member can cancel before midnight of the arrival date with no cancellation charge but this hotel charged me 440 euro as penalty. I have been emailing back and forth with them over a week and they kept insisting on their own rules ask if they are a rouge Marriott. I have been a Marriott and SPG Platium/Ambassador for many years and spend hundreds nights at Marriott/SPG properties in US and International. This is my first time and surprised a member hotel can be run like this. Luckily Marriot Customer Care assured me to escalate and take care of this matter.

Stayed: July 2018, travelled with friends
Thank Sophiezyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia F, General Manager at AC Hotel Ciudad de Pamplona, responded to this reviewResponded 28 July 2018

Dear Sophiezyd,

Thank you very much for contacting us.

You are a very valuable customer to us. As a Platinum Elite Member, we truly appreciate your loyalty and we carefully look at your requests. Platinum Elite members have the benefit to cancel without penalty up to 12 am same date of arrival, but your cancellation was made at 9.36 pm same date of arrival, out of the permitted period.

Should you have any further queries please do not hesitate to contact us. You also have my direct email in case I can assist you with any further issues.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

A pleasing, super clean, greatly located hotel with very helpful staff. Overlooking the park and within walking distance of the main square and the old town; including Running of the Bulls alleys. A few steps away are array of restaurants including a wonderful micro-brew (The House Beer) that you MUST check-out….it’s a great place to eat and sample excellent local brew!!

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank SH_PDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018

Hotel is quite well, location is also ok - 20 min walking to downtown. Bed too hard and breakfast must be improved. Staff neither friendly nor rude... not much feelings while being helped. Rooms are quiet but need to be updated.

Stayed: May 2018, travelled on business
4  Thank Darirang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia F, General Manager at AC Hotel Ciudad de Pamplona, responded to this reviewResponded 17 May 2018

Dear Customer,

First of all, thank you very much for sharing your experience at AC Hotel Ciudad de Pamplona.

We kindly take note of your comments that undoubtly help us to improve everyday. An excellent guest service is our main premise, and I will reinforce this message with the team, so we make sure we go beyond our customers' expectations in future stays.

Thank you very much once again, and we look forward to welcoming you again in the future if your travels bring you back to Pamplona.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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