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Reviewed 13 May 2018

Hotel is quite well, location is also ok - 20 min walking to downtown. Bed too hard and breakfast must be improved. Staff neither friendly nor rude... not much feelings while being helped. Rooms are quiet but need to be updated.

Date of stay: May 2018
Trip type: Travelled on business
6  Thank Darirang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patricia F, General Manager at AC Hotel Ciudad de Pamplona, responded to this reviewResponded 17 May 2018

Dear Customer,

First of all, thank you very much for sharing your experience at AC Hotel Ciudad de Pamplona.

We kindly take note of your comments that undoubtly help us to improve everyday. An excellent guest service is our main premise, and I will reinforce this message with the team, so we make sure we go beyond our customers' expectations in future stays.

Thank you very much once again, and we look forward to welcoming you again in the future if your travels bring you back to Pamplona.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018

This is our 5th stay at this hotel over the years and we can not fault it! We always received a warm and friendly welcome.
I still can't get over the size of the double bed it was huge, best nights sleep! The room itself was a generous size with all modern amenities. Breakfast was a delicious hot and cold buffet.
The hotel offers secure parking located underground across the road, this is perfect and we always use it as we travel on motorbikes.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank matilda514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2018 via mobile

Having said the room and welcome were great, I had the worst nights sleep here. The bed was so hard that I found it impossible to get comfortable. It was a long night.
The hotel is in a good location and it’s really nice and modern, but the bed needs to be a whole lot more comfortable.

Date of stay: April 2018
Trip type: Travelled with friends
1  Thank Jeannie2207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2018 via mobile

Our visit started with a slight problem at check-in that was quickly fixed. The room was very clean and stylish. The staff were efficient. Breakfast was nice with a very good variety. Our only dislike was that we did not have a double bed but two single beds made up and just pushed together. Otherwise a very good visit

Date of stay: March 2018
Trip type: Travelled with friends
4  Thank corinnao24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2018

This is a medium range hotel situated in a small town.
There is no luxury but everything works properly.
I was upgraded to a junior suite (104), very comfortable.
TV has many international channels.
The gym on 1st floor is modern and well equipped.
Room service offers good quality food.
Breakfast however is very basic and could be better.
The local restaurant on ground floor has no lunch available before 3 p.m., but there is a good restaurant just across the street.
The hotel parking is on the other side of the street, but you can stop your car in front of the hotel to unload your luggage and do the check-in for a few minutes, and then park your car after that.
The staff is very friendly and efficient.
If I return one day to Pamplona, I would not mind to sleep at this hotel again.

Room tip: Try room 104 or similar
Date of stay: March 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
5  Thank ALEX R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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