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Reviewed 18 August 2018 via mobile

Omg the best hotel I’ve ever stayed at! Beautiful decor, amazing rooftop and location but to top it all off the staff are incredible. Massive thanks to Dimitry and Ivan for making our stay so special with a lovely gift basket in the morning and champagne on arrival, we stayed in room 401 and loved it. It was my boyfriends birthday and he was over the moon. I will definitely stay at an Only You again! Thank you!

Stayed: August 2018, travelled as a couple
Thank Gemmabrittonuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Manager O, Director de Relaciones con Clientes at Only YOU Hotel Atocha, responded to this reviewResponded 5 September 2018

Dear scousegemma,

First of all, thank you very much for having written about your stay with us.


We are very, very happy to read you think we are the best hotel you've ever stayed at! When our main mission is marking a difference and making our clients' visit one of a kind, reading those words is amazing! We are going to let our colleagues Ivan and Dmitry know, which sure will make them very happy.

We can't end the comment but inviting you to come back and continue surprising you in the best way.

Kind regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

We stayed here for a couple of nights and loved it! The location is perfect to walk to a variety of attractions in Madrid, as well as some great restaurants. If you're going farther, the metro stop is outside the front door.
The breakfast place in the lobby was nice and not too expensive- they also had covered outdoor seating, which although was by a busy road, was pleasant enough.
After a day of being out and about, it was nice to come back have a shower and rest for a bit before heading to the gorgeous interior patio for a complementary drink and snack from their self-serve bar (I may have had two drinks :)

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Manager O, Director de Relaciones con Clientes at Only YOU Hotel Atocha, responded to this reviewResponded 5 September 2018

Dear Brian C,

First of all, thank you for having taken time to evaluate your experience with us.

In behalf of all the Hotel team we say thank you so much. As a team, the hotel's philosophy is to give the most efficient and customized service possible. We are enthusiastic on our job, and so it is very rewarding to read comments from our happy clients!

As you have experienced, our hotel is conveniently located in the area of Atocha, which allows our clients to be connected to Madrid's transport network. Also, we are just five minutes away from Paseo del Prado and Parque del Retiro, which are two of Madrid's key places to visit.

Kind regards,

Guest Relations Manager

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Reviewed 17 August 2018 via mobile

Great hotel, perfect service, very welcoming staff, and the trendiest hotel with such positive vibes!!! Decoration is awesome, in the big picture and the small details, and this applies to the lobby, common spaces and the rooms!!!
We will surely come back :)

Stayed: August 2018, travelled with family
Thank RitaG670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Manager O, Director de Relaciones con Clientes at Only YOU Hotel Atocha, responded to this reviewResponded 5 September 2018

Dear Rita G,

First of all, thank you very much for having taken part of your time to evaluate your stay with us.

We are very happy to read you have had such a nice stay in Only YOU Atocha. We love to read when our clients have a great stay with us. As a team, our main mission is to make a difference in the service, and we thrive to exceed our expectations. Everyday. we thrive everyday to offer a distingushed service that will stand out from the rest, and reading your comment makes us feel very accomplished.

We hope to see you very soon in order to continue surprise you .

Warm regards,

Guest Relations Manager

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Reviewed 17 August 2018

This was a lovely Hotel stay in Madrid - in a great location across from the main train and bus terminals.
After a long winding corridor to our room, we found it was on the smaller side, but nice, modern and clean, with a view of the courtyard below.
The bed was comfortable and the shower-only bathroom was functional with a spacious shower. I loved the Spanish-style floor tiles.
The room has a safe, and the room service was good and prompt.
Breakfast was really nice, and located on the top floor with views of the city.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Service
Thank DreaminAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Manager O, Director de Relaciones con Clientes at Only YOU Hotel Atocha, responded to this reviewResponded 5 September 2018

Dear DreaminAgain,

First of all, thank you very much for having written your experience in our hotel! As you have experienced, our hotel is conveniently located in the area of Atocha, which allows our clients to be connected to Madrid's transport network. Also, we are just five minutes away from the triangle of art and Parque del Retiro, which are one of the Madrid's key places to visit. Thank you very much for your words used to describe our room.

We would like to see you again on your next visit in Madrid, in order for us to continue surprising you and giving you the same great service.

Kind regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

We stayed three nights. The staff kindly gave us the quiet room we asked for, which was wonderfully just that. With the metro stop right outside the door, the train station just across the street and three great art museums an easy walk away, this hotel could hardly be better located. We also walked around the center of the city starting from our lodging. Without exception, everyone on staff is friendly and helpful. My husband had severe back problems and when I asked for a heating pad (which they did not have), the front desk put their heads together with the kitchen staff and came up with a wonderfully effective alternative, delivered on a care package tray complete with Get Well wishes signage. Transportation on the express bus from the airport to the station is easy and efficient, as of course is a train to any other place in Spain. We will return to this hotel whenever we are in Madrid again..

Stayed: August 2018, travelled with friends
Review collected in partnership with this hotel
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Social Manager O, Director de Relaciones con Clientes at Only YOU Hotel Atocha, responded to this reviewResponded 5 September 2018

Dear Mary H,

First of all, thank you for having taken part of private time to evaluate your experience with us.

We are delighted to hear you had such nice stay with us! As you have experienced, Only YOU Atocha's secret is bringin special attention into detils and making your visit to Madrid an unforgettable one. Our hotel is conveniently located in the area of Atocha, which allows our clients to be connected to Madrid's vast transport system and some of the most touristical places of the city, like Parque del Retiro or Paseo del Prado, where our most important museums are.

As you have experienced, Only YOU Atocha centers its forces in offering and outstanding attention to detail, and going one step further to make a difference, like when we bought your heating pad to the room.

We can't finish the comments but to thank you and invite you to come again in order to continue suprising you in the best way.

Kind regards,

Guest Relations Manager

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