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“Average - I wonder why HRC cannot change…”
Review of Hard Rock Cafe

Hard Rock Cafe
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Ranked #1,099 of 12,768 Restaurants in Madrid
Cuisines: American
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Restaurant details
Dining options: Breakfast, After-hours, Dinner, Lunch, Reservations
Neighbourhood: Barrio Salamanca
Description: The electrifying capital of Spain, Madrid is one of the country's most vibrant and exciting cities. Madrileños make it a daily practice to take time to enjoy life, and now you can do the same when visiting the Hard Rock Cafe Madrid. Located at Plaza de Colón along the historical Paseo de la Castellana, the Cafe awaits as your fiesta destination for enjoying this rollicking city. The Cafe's outstanding memorabilia collection and the majesty of this fabled city with nearby views of the National Library, the Cultural Centre of Madrid, and the beautiful oceanic fountains of Colón, will completely invigorate you, so get ready for the all night extravaganza, Hard Rock style!
Reviewed 10 September 2018

I’ve been to more than 100 HRC around the world, and it still comes as a great surprise to me why HRC decided not to change/ enhance its food…It wouldn’t hurt to add some local dishes (My God, this is Spain!!) and local beverages (beer is not good enough!) leaving the main part of the mane unchanged. Anyway, Madrid - Located centrally, close to the column of Columbus, offers standard HRC meals and beverages (quality as everywhere else), however, in a very nice venue. If you are not food lover and you don’t mind not really tasty (as everywhere else) food, you may enjoy this place, because staff, music and the way it looks are ok.

    • Value
    • Service
    • Food
Thank Stanislaw1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRC m, Manager at Hard Rock Cafe, responded to this reviewResponded 11 September 2018

Thank you very much for your visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 2,507 reviews

Reviewed 20 August 2018 via mobile

Food was decent. The service sucked. We only interacted with our "waiter" 3 times! Heres the kicker, when we got there..it had been open for 5 minutes. We arrived at 12:35pm. Server came by to get our order of drinks & appetizers & lunch. Delivered our food not appetizer or drinks (someone else did that). There were maybe 3 other customers in. Had to keep tryting to get the servers' attention, to get the bill.

Thank Juanita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRC m, Manager at Hard Rock Cafe, responded to this reviewResponded 22 August 2018

Hello Dear Juanita M,

Here at Hard Rock Cafe we take any feedback very seriously regardless. I am happy that you received decent food , but also we aim to deliver great of service. If you felt that is was (blah) poor... It is disappointing . I will take this opportunity to investigate the reasons why you saw such a limited presence of staff/service while you were here. I hope that when you next come in we give you the normal great Hard Rock Cafe enthusiastic service. We always aim to rectify any issues.

Kind Regards

Manager

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Reviewed 4 August 2018 via mobile

Great food as always, but the service wasn’t good. Had to wait a while to be seated then drinks came about 15 mins after we ordered them, only 5 mins before the food? Poor considering your paying inflated prices to receive what usually is excellent service... needs looking into

Thank Darciep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRC m, Manager at Hard Rock Cafe, responded to this reviewResponded 5 August 2018

Thanks for your comment!

We will work hard to improve our service and give a better one to our customers!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2018

I have visited over 35 Hard Rocks throughout the world and this one I would say is the worse by far, mainly for there operating skills cause they don't have any ?
The staff were totally overwhelmed by a Thursday night and the manager when asked to speak to him was no where to be found
We were told there would be a 20-30 min wait time for a table
After waiting 1.5hr for a table we ended up deciding, it was now too late to eat, I am glad we came to this decision because as customers were walking out, they told us they had to wait at least an hour before there food arrived
Went to bed hungry that night and so did the other 5 people we were with
Come on Guys get your act together your a huge Disappointment to the other HRCs

    • Value
    • Service
    • Food
Thank Chucka63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRC m, Manager at Hard Rock Cafe, responded to this reviewResponded 5 August 2018

Hello, i would like to offer you an apologize for the situation you had that night
we will work to improve this kind of situation to do not repeat again,
again , my sincerely apologize.

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Reviewed 10 July 2018 via mobile

Not the best HR I've been at, slow but very kind service and the garden is nice. WiFi connection not so good outside

Thank Destination784339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRC m, Manager at Hard Rock Cafe, responded to this reviewResponded 10 July 2018

Hello Isidora:

Thank you for taking the time to write us a review about your last visit at Hard Rock Cafe Madrid. All our customers comments are very important to us and we use the opportunity to improve when we didn't reach our target of excellency. We are very grateful for your visit and we would like to get to see you again very soon.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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