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All reviews bernabeu stadium metro journey irish rover rooms are clean close to metro station business district hotel is situated good size bars and restaurants the room was nice comfy bed reception staff very nice hotel visiting madrid tetuan vips euros
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Reviewed 10 July 2018

The hotel is in a place called Cuzco and its two tube rides away from the centre of Madrid.
The room was spacious and the bed comfortable.There was tea/coffee making facilities in the room.
Not sure how many floors but there are a few lifts.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Castellana Hotel, responded to this reviewResponded 10 August 2018

Dear guest,

We would like to thank you for the time spent in transmitting your opinion and in turn sharing it with other travelers through Tripavisor.

We are very pleased because our breakfast that we care so much has been to your liking and something for which we work day by day.

All the team at the Hotel Senator Castellana will hope to see you again soon during your next visit to Madrid.

Respectfully yours,

Javier Álvarez
GM Senator Castellana Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

We chose this hotel due to its proximity to our work destination - Torre Picasso - and the fact that is was relatively inexpensive and had non smoking rooms. It's in a good location for bars and restaurants with a Carrefour shop just around the corner too. It's an easy 20 min walk to the Bernabeu stadium too. Just one word of caution, there's a strip club right next door where we got momentarily held up by the hawker trying to get us to go in ( we didn't ). The room was nice, quiet, clean and the bathroom was a good size. There was complimentary water in the room fridge and a safe in the wardrobe if needed. I would stop there again.

Date of stay: June 2018
Thank sburke14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Castellana Hotel, responded to this reviewResponded 10 August 2018

Dear guest,

First at all, I would like to sincerely thank you, for choosing our hotel to enjoy your stay in Madrid.

It is a pleasure for us to know that your stay was as pleasant as you indicated. Your comment about our hotel and location makes us feel really proud of our daily work, with the only goal of meeting our guests needs.

We remain at your entire disposal and we hope you will visit us again at any other time, whilst we will continue working to ensure that all our guests enjoy their stay at this establishment.

Respectfully yours,

Javier Álvarez
GM Senator Castellana Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

Clean and nice hotel with friendly staff. But you hear the neighbor talking and moving around. good breakfast. Peaceful neighborhood close to metro stations - and not too far from the football stadion. The recommended pool was closed. Very irritating - chose the hotel partly due to that.

Room tip: We had room in a quiet corner
Date of stay: June 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Barbro60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Castellana Hotel, responded to this reviewResponded 10 August 2018

Dear guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.

Thank you for remarking the good service provided by our staff as we work very hard to make our guests feel like at their own homes.

Regarding your inconvenience with our pool schedule, we would like to inform you that our pool is open from 23rd of June 23 to 15th of September 2018.

We are your disposal at any time and we are looking forward to welcome you back.

Respectfully yours,

Javier Álvarez
GM Senator Castellana Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2018

We attended a VaughanTown English language program and this hotel was on a block from departure, return and reception points. Clean, comfortable, large room--staff helpful & friendly. Good WiFi. Only problem---difficult to regulate comfortable room temp.
HIGHLY RECOMMEND

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank EarlFlorida2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Castellana Hotel, responded to this reviewResponded 16 July 2018

Dear guest,

Thank you for your kind review. We really appreciate that you have taken the time to write one. It is always a pleasure to receive a positive feedback! We are glad to read that you enjoyed your stay with us and that our location has contributed to make it even better.

With respect to the incident regarding the air conditioning, we had some toubles with it during your stay and I would like to let you know that the problem has been resolved and do apologize for any inconvenience this may have caused you. We hope to see you again soon for another pleasant stay with us.

Regards,
Javier Álvarez
GM. Senator Castellana Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

Stayed for four nights while in Madrid. Located in nice, quiet neighborhood. Access to subway and buses. Good selection of neighborhood restaurants and shops. Hotel was average. Pool and gym were closed. Room was extremely small, even by European standards.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank HoneythePitBull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senator-Hotels, Gerente at Senator Castellana Hotel, responded to this reviewResponded 16 July 2018

Dear guest,

First of all I would like to thank you for the review as this is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service.

We will work on the issues you addressed since our goal is to provide an experience that exceeds our guests ´s expectation. We are looking forward to have the chance to welcome you and to have you as our guests again.


Kind regards,
Javier Álvarez
GM. Senator Castellana Hotel.

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