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13 - 18 of 346 reviews
Reviewed 31 May 2018 via mobile

The hotel is very centrally located which is the biggest plus. However it is very basic, much like a hostel. There is a small reception and a room in the first floor with gratis coffee but there is no restaurant or breakfast.
The room was small but ok, no view from the window as it faces a wall. In a way that might have been a good thing as it was not noisy.
The toilet had a shower with extra massage jets but it was quite difficult to use and get water that was at an acceptable temperature. After a while I manage to find a single spot where the water was neither so hot that my skin would not be scolded or ice cold.
Staff was ok, but thre was only one person in a tiny reception and when I arrived she was actually not feeling well.
As mentioned the biggest plus is the central location and closeness to subway.

Date of stay: April 2018
Trip type: Travelled on business
Thank LICV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El Mirador d, Recepción at Hotel Mirador Puerta del Sol, responded to this reviewResponded 6 July 2018

Dear LICV

Thank you for taking the time to let us know your feedback.
I'm sorry to hear you had a mixed experience with us. Whilst I am pleased that you enjoyed our convenient location and service, I am dissapointed that the shower didn't work and I apologise for any inconvenience this may have caused you.
It is our hope that we may be able to welcome you in the future.
Kind Regards.
Fernando
Front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

You get close to the city centre and it’s clean, the beds are a bit hard but okay.
Staff is very friendly and helpful. You can get in and out 24/7. There is free coffee ☕️ at every time you want it. Stay here for a great price

Date of stay: February 2018
Trip type: Travelled with friends
1  Thank Claus E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El Mirador d, Recepcionista at Hotel Mirador Puerta del Sol, responded to this reviewResponded 16 February 2018

Dear Emanuelsen 2511:

Thank you for taking the time to reach out and share your experience.
I am glad to read you had a good experience and we appreciate your compliments on the friendly service.
As you said, we are located at the heart of the city with excellent connections tourist attractions.
Thanks again for sharing your feedback here on Trip Advisor community. We hope to have the opportunity of being to your service in not too distant future.
Best Regards,
Fernando Lafora
Receptionist.

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Reviewed 13 February 2018

Stayed here for 2-nights with a group of 6 people.This Hotel is really quite good in a excellent location. hotel is centrally located from most of the attractions in Madrid. Also there are good eating places and shops near by. rooms are also very comfortable, beds were little cheap quality. But as we were on the budget trip, we didn't mind it.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Anjanajbs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El Mirador d, Recepcionista at Hotel Mirador Puerta del Sol, responded to this reviewResponded 16 February 2018

Dear Anhana S

Thank you for choosing to stay with us at Mirador Puerta del Sol and sharing your experience online.
It’s always great to hear positive feedback from our guests.
I am pleased to read that you had a comfortable stay and enjoyed the hotel location.
We certainly hope we can have you back soon.
Kind Regards,

Fernando Lafora
Receptionist.

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Reviewed 27 September 2017

5 friends stayed here for a long weekend. could not have been happier with the rooms, the location or the staff.

We had booked 2 rooms and upon an early arrival only 1 was ready which we were happy with as we had arrived 3 hours before check in and weren't sure if we would even be able to check in at all. The lady behind the desk couldn't have been nicer. Told us our other room would be ready in a few hours. First thing that struck me upon entering the room (405) was how clean it smelt and was. this room was a triple and there was plenty of room for 3 people. The bathroom had one of the spa showers with multi jets and also a shower radio which was a bonus.

After a bit of lunch we went back to get the other room (101) again it smelt and was very clean. Lovely spa shower with multi jets in the bathroom. And again plenty of room for the 2 of us.

All in all a lovely hotel in an excellent location, the Ritz it isn't but it will definitely do the job for those on a budget.

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
5  Thank colmd776
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El Mirador d, Front desk at Hotel Mirador Puerta del Sol, responded to this reviewResponded 16 October 2017

Dear Colm D:
We´re delighted to know that your stay exceeded your expectations and of course we will be happy to welcome you again in your next trip to Madrid.
Warm regards:
Fernando:
Front desk

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Reviewed 27 September 2017

We didn't expect much from that hotel but we were happy to be surprised.
The hotel is at a very central location, a walking distance from all of the major areas in central Madrid. The staff is really friendly, and the rooms are well equipped and clean. The only downside to the hotel is that it was above a very busy street (people, not cars), even at night, and it was pretty noisy.
Great value for price!

Date of stay: September 2017
Trip type: Travelled with family
1  Thank Michael K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El Mirador d, Front desk at Hotel Mirador Puerta del Sol, responded to this reviewResponded 16 October 2017

Dear Michael K:
We´re glad to know that you had a pleasant stay due to our location, staff, rooms & cleanliness.
We hope to see you again in your next trip to Madrid.
Warm regards:
Fernando:
Front desk

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