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All reviews madrid airport campo de las naciones convention center the congress juan carlos metro station excellent business hotel huge park free shuttle swimming pool connecting flight business area an early flight executive room small gym shuttle service business trip
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Reviewed 5 November 2017 via mobile

I would not recommend this hotel even though it is nicely appointed. Three or four hotels share one van so the shuttle ride to the hotel seemed long to me. Our driver was a jerk and, although the hotel says shuttles come every half hour, we waited 45 minutes. I had an early plane to catch and the first van leaves the hotel at 6:00AM. I paid for a cab that cost me €24 for the 10 minute ride me to the airport. The cab to the airport from Madrid cost €30. The cost, therefore, was considerably high for an airport hotel.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank avidtraveler1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Front Office Manager at Pullman Madrid Airport & Feria, responded to this reviewResponded 7 November 2017

Dear guest,
Thank you for taking the time to share your feedback after your stay with us.
Our shuttle bus service has stops in all the terminals and in Ibis Barajas. The frequency is every 30 minutes with two exceptions: there is no shuttle from airport at 10.30 neither 19.00pm. May be your arrival was in that period.
We hope to see you again in future.
With warm regards,


Laura Peláez
Front Office Manager

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Reviewed 29 October 2017

Average hotel. Nothing special. The food at the restaurant was horrible, tasteless and poorly cooked. Waiters were very ignorant, arrogant, careless and with very poor manners. Waiter Ramon was extremely rude when we requested to bring the appetizer before the main course (very basic request). We tried to complain with the manager and oh surprise, nobody was around. Please do not eat there, go outside and get something decent in a nice environment.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank diego428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Front Office Manager at Pullman Madrid Airport & Feria, responded to this reviewResponded 3 November 2017

Dear Diego,
We would like to apologize again for the inconvenience during your dinner.
Our main objective is your satisfaction and we will take appropriate measures to avoid any future occurrence.
Thank you for sharing your comments. I hope that finally your experience was not very poor.
We hope to welcome you in future.
Best regards,

Laura Peláez
Front Office Manager

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Reviewed 24 October 2017

Pullman has a free airport shuttle that runs like a clock and takes about 20 minutes including a stop at one of their other hotels enroute. Great hotel! Not your typical airport hotel as it is well a appointed and in a really great location. Next to a huge park with running and bike trails and a ten minute walk to some good restaurants and a lovely department store. A short walk to the subway to the center of Madrid. Hotel desk staff friendly and very helpful. Printed our boarding passes and provided us maps and restaurant information. Lovely quiet comfortable room.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Justatravellerbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Front Office Manager at Pullman Madrid Airport & Feria, responded to this reviewResponded 30 October 2017

Thank you very much Justatravellerbc for your positive feedback.
We are very glad to read all your comments, specially the one about our friendly staff.
We hope that your next stay will be as pleasant as this one.
Best regards,

Laura Peláez
Front Office Manager

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Reviewed 23 October 2017 via mobile

The best bed I had so far! It is high from the ground, fluffy, feels soft and fresh! The shower is one you must try When you are staying here! At the breakfast you have a stand with different oils! The drinks ar fresh aswell!

Date of stay: October 2017
Trip type: Travelled on business
Thank DeryckereV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

Nice room quit and great soft bead. We requested rollout for our son and crib for our baby, both were in the room waiting. Rooms are a reasonable size.
No coffee or tea making facilities in the rooms though and thats a little strange. Parking is underground.
The on site restaurant leaves a little to be desired, longe wait for service ibwalked around twice. And the food was below par, fortunatly we only needed the hotel one night located 10 mins from terminal 4 the location is great.
Overall an average hotel maybee 3 /4 star. Staff at check in were ok. The rest just average.

Date of stay: October 2017
Thank Taff D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Front Office Manager at Pullman Madrid Airport & Feria, responded to this reviewResponded 17 October 2017

Dear Taff D,

Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Regards

Enrique Coloma
FO Manager Asst.

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