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All reviews plaza del angel great location junior suite tapas walking distance top floor nespresso machine santa ana excellent hotel major attractions royal palace prado museum large bathroom an upgrade breakfast was excellent street noise central location
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Reviewed 7 August 2018

We loved the location of this hotel, right near the Plaza Santa Ana. We kind of stumbled on this plaza after we arrived late in the evening (11 pm) after a day of missed flights. We went right out to sit down at a cafe on the plaza because we were starving and it was right there, only to read the next day that it is one of the best spots for night gathering.

We were able to walk to so many sites in the city from our hotel, the Prado, the Royal Palace, the Plaza Mayor, Parque de Buen Retiro. This hotel is central to all of these...if you are ready to walk a little bit and you can figure out the twists and turns of the street layout!

The room was so cool and the breakfast was wonderful. Highly recommend.

Stayed: June 2018
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 8 August 2018

Dear Laura B, greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

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Reviewed 27 July 2018 via mobile

Very centrally located with most locales being walking distance or short driving distance. The rooms were clean but basic. A big downside was that, right across from our room, the building was undergoing construction. So, it could get loud. However, our room had a small balcony and three doors leading to it. So, once all those were closed, it became peaceful. I also carry a white noise machine with me so that also helped :) The staff is very helpful and accommodating. We loved our stay here.

Stayed: July 2018, travelled as a couple
Thank Priya V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 2 August 2018

Dear Priya V, first of all let me thank you for taking the time in let us know about your recent stay with us. We work every day in order to make our clients feel at home, and we are glad to know that you pointed out the service of our team as one of the highlights of your visit. We would be honored to become your home in Madrid. We are looking forward to welcome you back very soon. Best regards,

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Reviewed 26 July 2018 via mobile

It was my second time in the NH Collection Palácio de Tepa. This second time I liked better. The staff was more warm and looked professional. The room although is simple is very good. The bathroom need a major renovation for the sake of the amazing room. The room is modern the bathroom is in the 90s. The location can’t be better with a walking distance from every major tourist attractions in town.

Stayed: July 2018, travelled with family
Thank tiago5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 27 July 2018

Dear Tiago5, I would like to thank you for sharing your opinion about NH Collection Palacio de Tepa in TripAdvisor. For us there is no grater joy to read that you decide to stay with us again. We all are looking forward to welcome you back again in a near future. Best regards.

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Reviewed 22 July 2018

Beautiful hotel with many amenities in a historic building and fantastic location downtown Madrid. The suites are very comfortable. Hotel personal is very friendly, Angela in the front desk was very assertive and Ruben informed us about our room and the area.
Breakfast was also very good.

Stayed: July 2018
Thank Marco V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 25 July 2018

Dear Marco V, thank you for taking the time to write such a positive review of the NH Collection Palacio de Tepa. We are very passionate about delivering exceptional service so it is always encouraging when we receive such great feedback. We hope to have the pleasure to welcome you back one day in the near future. Best regards,

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Reviewed 18 July 2018

I can't praise the staff enough in this hotel. Front of house were wonderful & the rooms were serviced to a very high standard. The only downside was the bed was really hard & I could feel the springs. Other than that, perfect!

  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank bj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 20 July 2018

Dear Bj18 greetings from Madrid! Your compliments of the NH Collection Palacio de Tepa team are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Kind regards,

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