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All reviewsplaza del angelgreat locationjunior suitetapaswalking distancetop floornespresso machinesanta analoved this hotelexcellent hotelroyal palacemajor attractionswould stay againprado museumlarge bathrooman upgradebreakfast was excellent
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Reviewed 2 May 2018 via mobile

I travel frequently and this hotel stands out for understated quality and value. Breakfast is a bit pricy but very well done. (A continental option might be nice.) I have stayed twice and will return.

Stayed: May 2018, travelled as a couple
Thank whitakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 4 May 2018

Dear Whitakers thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for this nice comment of our hotel and for sharing your experience in TripAdvisor. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards.

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Reviewed 25 April 2018

After extensive research (there are SO MANY hotels in Madrid!) we chose Palais de Tepa because the online photos looked amazing – a stunning historic building with contemporary refit, plus a really impressive breakfast buffet - perfect! You can imagine how thrilled we were to arrive and find that the hotel was even better than it looked online!

The hotel is 5-10 minutes’ walk from 2 metro stations so you can take the train straight from the airport which is super convenient and really reasonably priced (just beware of pickpockets – one brazenly tried to unzip my bag as I was exiting the metro!) The area around the hotel is lovely – lots of beautiful buildings including a stunning church right opposite and a plaza or square which comes alive at night with lots of options for dinner. Plus it’s a short stroll to all the activities in the heart of Madrid.

We were offered iced tea while we checked in and were lucky enough to receive a room upgrade which we really appreciated after a gruelling flight from Australia. Our room was perfect – spacious and contemporary inside, but open up the shutters and you’re overlooking the most beautiful architecture! All boxes ticked – room clean and spacious, bathroom modern and elegant, tea/coffee making facilities, extremely comfy beds and great double glazing – we couldn’t hear a thing from outside, despite the proximity to restaurants and the general hustle and bustle of a Saturday night in Spain’s capital.

The much-anticipated breakfast buffet didn’t disappoint either! So much to choose from – hot and cold options, cheeses, meats, yoghurts, juices, bakery items...breakfast kept us going all day.

So summary: brilliant hotel, great location and would absolutely stay there again.

Stayed: August 2017
2  Thank wingedfaerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 25 April 2018

Dear wingedfaerie, thank you so much for having taken the time to write such favourable review of NH Collection Palacio de Tepa and for your compliments. We are very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel.
The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards.

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Reviewed 25 April 2018

My wife and I hadn't stayed at an NH hotel before, and the Palacio De Tepa did not disappoint. It's a gem of a hotel close to everything. We arrived mid-morning from our flight and discovered that our room was not yet ready—the front desk graciously solved the problem by finding another room. Recovering from trans-Atlantic flights seems to take longer and longer these days, so we were appreciative of their efforts.

The hotel itself occupies a beautiful, historic structure across from the Church of San Sebastian, and adjacent to the Plaza Del Angel—not far from the Plaza Santa Ana.
It's a ten minute walk to Sol, and a fifteen minute walk down Calle Las Huertas to the Prado, Retiro and the Botanical Gardens. As many others have noted, location is a primary selling point for this hotel.

We found the rooms nicely furnished (with a few signs of wear on the fold out couch). The bathrooms are compact, but the fixtures and water pressure for the shower are first rate. Wifi seemed adequate for our needs, but more outlets for charging would've been nice. The Nespresso machine in the room worked well, and our coffee supply was always replenished. The beds are terrific and feature a range of pillow sizes.

The hotel's breakfast is a little pricey but features cooked-to-order meals as well as a nice selection of fruits, cheeses and pastries. We ate at restaurants around the Plaza De Santa Ana, where the outdoor crowds are quite lively.

Note: street noise can be a problem, but is also part of the flavor of the old city.

All-in-all, we enjoyed our four nights at this hotel, and will probably return the next time we're in Madrid.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank peter g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 25 April 2018

Dear peter g, Thank you for the glowing review of NH Collection Palacio de Tepa! We greatly appreciate your heartfelt feedback and recommendations. What is most rewarding, is knowing that our guests enjoy their stays and it is always a great source of motivation for us to keep doing our best and constantly make further improvement. Also, we are glad to hear that our great location serves you well.

We truly hope that you will have a chance to return to Madrid and we would be so grateful to be able to welcome you back.

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Reviewed 15 April 2018

We were there for a weekend break during Easter. The hotel was in the best location, walking distance to lots of tourist attractions, restaurants, bars and shopping. The hotel itself was lovely, a heritage listed building with unique rooms. We stayed in a suite on the first floor and, although near to the busy square below, our room was quiet. Staff were also very helpful and pleasant, I would highly recommend this hotel.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Hazel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 18 April 2018

Dear HazelB, thank you for your comments regarding your last experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. Your comments are a great help to improving our service and we really hope to seeing you soon! Best regards.

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Reviewed 12 April 2018

We found the staff to be extremely professional, friendly and helpful with advise on where to go etc.
Our room was very nice and clean. We were only there two nights but would definatley book there again. We could hear a bit of street noise late at night but when you are in the middle of town that’s to be expected.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank LizaF65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this reviewResponded 12 April 2018

Dear LizaF65, thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in TripAdvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!!! Best regards.

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