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Reviewed 26 July 2018

Totally recommended eco-friendly hotel! All the areas were very tidy and clean, the rooms were spotless and the decoration had a lovely modern style. One of the staff guys, Enrique, told me the story of the hotel. It use to be a hostel and they reused wood, old pipes and other stuff to decorate the new one... LOVELY really! Staff was really friendly, except for a tall guy serving breakfast in the morning, who could have been nicer, but he wasn't bad either. Breakfast was also lovely, everything they had was very healthy, personally, I would just add more fresh fruit, but everything was delicious. It is also very well located, just a few meters away from Atocha station which, if your coming by train or have to come and go to the airport by it, is really convenient. All in all, we had a wonderful stay. Cheers!

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Antonela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLEEPNAtocha, Director de Relaciones con Clientes at SLEEP'N Atocha, responded to this reviewResponded 28 July 2018

Good day to you, Antonela L, and thank you kindly for the feedback about your SLEEP'N experience. It's very important for us, and motivating too. It helps us to improve day by day.

You can't imagine how happy we are to read that you enjoyed everything that much. It's very important for us to make you feel like you were home, that's what we like the most, really.

We hope that in future visits to Madrid you come to SLEEP'N. You're part of the SLEEP'N family already, so we'll be waiting for you with open arms.
Kind regards,

Raúl Hervás
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

The roome we had at SLEEP'N Atocha was what the doctor ordered. We need a good sleep after a long flight, and thats what we got. The Hotel is so comfortable and there are so many places to eat only just outside the front doors that this makes it an ideal place to overnight after a long flight. The Atocha railwaystation is only a few minutes walk from SLEEP'N Atocha, which makes it ideal for anyone using the railway system of Spain fortravelling. The staff were so friendly and helpful. The room was most pleasant and offered a good sleep, readyng us for the next leg of our journey oriding the rails of Spain. I couldn't recommend this hotel more. The rooms are all one needs for a good sleep, its an ideal stopover for anyone travelling in Spain via rail.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank juhaniruokaismaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLEEPNAtocha, Director de Relaciones con Clientes at SLEEP'N Atocha, responded to this reviewResponded 28 July 2018

Hey there, juhaniruolaismaki, and thank you very kindly for the feedback. It's very important for us to know what you think about SLEEP'N. It helps us improve day by day.

We're so happy that you had such a good rest and enjoyed your stay. It's all we could ask for =)
We hope to see you again in the future, you'll alwyas be welcome to SLEEP'N.

Regards,

Raúl Hervás
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

I made a booking at this specific hotel one month before my arrival with my credit card. Everything was well until 5 days before my journey they announced to me that my card wasn't valid and they cancelled my booking with no option to book a different room or cash option. I strongly believe that the double booked the room and they tried to find an excuse for that.

Stayed: April 2018, travelled as a couple
Thank Nikos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLEEPNAtocha, Director de Relaciones con Clientes at SLEEP'N Atocha, responded to this reviewResponded 23 July 2018

Hello Nikos T, I believe that you need some explanation about what happened, because it feels like you got the wrong idea out of it.

A few days before the guest's arrival we check the credit's card validity in order to guarantee the reservation. Since yours came up as invalid, we notified it to you, either through booking.com or to your e-mail if the reservation was directly through us. We give 48h to the guest to get back to us to validate the reservation. Since we received no message or phone call from you, we had to cancel the unguaranteed reservation.
All this is explained in the policies that you accept when you book with us.
I would appreciate if you checked your e-mail and/or booking.com messages to see if you received this notification. If not, feel free to contact us to see what could've been the problem.

Regards,

Raúl Hervás
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

I use to go there when I go to Madrid. It's very close to the train station and to the subway station and it has very affordable rates too. In the other hand it's surrounded of different kind of restaurants.

Stayed: July 2018, travelled on business
Thank Carles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLEEPNAtocha, Director de Relaciones con Clientes at SLEEP'N Atocha, responded to this reviewResponded 25 July 2018

Hi there, Carles T, and thank you kindly for the feedback. It's very important for us to know what you think so that we can improve day by day.

it's very nice to hear that we are your favourite choice. It makes us feel proud of what we do.
Thank you =)

See you soon,

Raúl Hervás
Community Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

We stayed at Sleep’n Atocha for one night on our way through Madrid. We had originally booked another hotel for our return through. We cancelled the other hotel and booked Sleep’n Atocha again.

Great location
Very Friendly Staff
Eco Friendly
Comfortable Beds
Great restaurant options close by

Great Stay - we will stay again (we already are)

Stayed: July 2018, travelled as a couple
Thank MaulesMover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLEEPNAtocha, Director de Relaciones con Clientes at SLEEP'N Atocha, responded to this reviewResponded 24 July 2018

Hi there, MaulesMover, how are you doing? Thank you kindly for the feedback! it's very important and motivating for us to know what you think. It helps us improve day by day.

It's so great to hear that you are coming back and that you enjoy your stay that much! We like to make you feel like home, and it makes us happy to see that we've managed to do so.

For all your stays in Madrid, don't forget that SLEEP'N is now your home too, cause you're part of the SLEEP'N family =)

Kind regards,

Raúl Hervás
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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