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Reviewed 8 May 2016 via mobile

Very good first impression, checked in on the 23rd floor with impressive views with a very charming young lady - But downhill from there. Requested double bed: given two singles. Bed sheets stained/hair: made to sit in the room whilst they were changed - very cringe worthy, no offer of a room change or discount having already waited 2.5 hours for the room.
Whilst waiting to have a reservation booked, tried to help ourselves to some juice which was offered upon checking in, only to be told in a very rude manner (in front of other guests/staff) that this was for checking in guests only. Feels like once they have you booked into the hotel standards/ customer care fall away.

After complaining recieved no form of apology whatsoever. Very disappointed considering the price you pay per night. Avoid.

Location:
Pros: close train station
Cons: On the wrong side of the city for any of the usual tourist attractions of Barcelona.

Stayed: May 2016, travelled as a couple
1  Thank Kartik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Guest Experience Coordinator at Gran Hotel Torre Catalunya, responded to this reviewResponded 9 May 2016

Dear guest,
Firstly, we would like to thank you for choosing Gran Hotel Torre Catalunya for your stay in Barcelona and also, for sharing, through TripAdvisor, your experience with us.
It is very important for us to receive feedback from our customers to improve our service quality. We would like to show you our deepest apologies. We will look internment any concerns you had.
In order to do that, we will now send you a private message, asking you to provide us more information about your stay, so we can keep in contact with you.
We value all our guests’ comments and we use them to improve our services, and once again, we sincerely apologize for the inconvenient we might have caused you during the stay in the room.
We would also like to thank you for your comments about our staff and our location.

We hope you can give us another chance and make your stay a memorable experience.
Do not hesitate to contact us for anything you may need, we remain at your disposal.

Kind regards,

Pilar Soto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2016 via mobile

We loved the view from our room, we could see everything. They even upgraded our room to junior suite for no extra charge. And the panoramic view of the city at its Visual Restaurant is amazing!! Loved the food too!! Just be sure to make a reservation.

Stayed: May 2016, travelled as a couple
Thank Chay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Guest Experience Coordinator at Gran Hotel Torre Catalunya, responded to this reviewResponded 8 May 2016

Dear Chay,

On behalf of all the staff of Gran Hotel Torre Catalunya, we would like to sincerely thank you for sharing your opinion with all the travellers here on TripAdvisor.

We are all delighted to read your comments regarding the services we provide, most especially about our staff and the views from our Visual Restaurant.

Again, thank you for sharing your wonderful experience and for giving us this EXCELLENT review!

It will be a pleasure to host you again on your next visit to Barcelona.

Kind regards,

Pilar Soto

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2016

For a first time visitor to barcelona, location of hotel is very strategic as the main train station (Sants Station) is just 2-3 mins walk and enable you to get connectivity to other parts of the city. Desk staff are also very helpful and friendly and mostly able to communicate in English which is very helpful for foreign guests. Rooms are clean and well lighted, spacious and provides all the necessary facilities such as coffee making facilities, ironing, etc. Eating places and supermarkets are also available nearby which are reasonably priced and the FC Barcelona stadium is just a few train stops from Sants station.

  • Stayed: April 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Lala185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Guest Experience Coordinator at Gran Hotel Torre Catalunya, responded to this reviewResponded 8 May 2016

Dear guest,

We would like to thank you for trusting Gran Hotel Torre Catalunya for your stay in Barcelona as well as for reflecting in Tripadvisor your feelings around your experience as our guest.
We would like to thank you for your positive comments about our location, the room and its cleanliness and especially about our staff. We will share your beautiful comment with our entire team!
We also agree that from our location, near one of the main railway stations, you can easily go anywhere in Barcelona.

It has been a pleasure to host you in Barcelona and we look forward to the next occasion to welcome you again at Gran Hotel Torre Catalunya.

Kind regards,

Pilar Soto

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Reviewed 6 May 2016 via mobile

(+)
- situated just right across the Sants station so it serves as a good base for your travels around BCN or if you will be using trains to get into or out of the city
- the top floors offer a nice view of the city and the mountains
- the room we were given was very spacious and airy, the windows were very big and offered nice lighting
- i loved the pillows - there were a lot! Fluffy and had a nice density to it, not too soft and not too hard

(-)
- we requested for a double bed or a queen bed we were given 2 single beds pit together, since our son was sleeping with us, it was a bit uncomfortable for him to be in the middle.

Stayed: April 2016, travelled with family
Thank Cldyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Guest Experience Coordinator at Gran Hotel Torre Catalunya, responded to this reviewResponded 7 May 2016

Dear guest,

Thank you for choosing Gran Hotel Torre Catalunya for your stay in Barcelona and for sharing your feelings about your stay on Tripadvisor.

We would like to thank you for all your wonderful comments regarding our location, our rooms and views. We are glad to read that you think our hotel is great and we also want to thank you for your EXCELLENT review!

It has been a pleasure to host you in Barcelona and we look forward to your next visit so we have the opportunity to welcome you again at Gran Hotel Torre Catalunya.


Kind regards,

Pilar Soto

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Reviewed 3 May 2016 via mobile

This was my second stay at this hotel. Very nice, comfortable et worth the money. Attendants are very nice and ready to help. Only negative point is that you need to take the metro/bus to get almost everywhere.

Stayed: April 2016, travelled as a couple
Thank Richard_D_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest E, Guest Experience Coordinator at Gran Hotel Torre Catalunya, responded to this reviewResponded 4 May 2016

Dear Mr. Richard,

First of all, thank you very much for your recent stay with us at Hotel Torre Catalunya and for sharing your experience with all the travelers in TripAdvisor.

It is a pleasure for us to know that this was your second stay. We are very happy to read that you find our hotel very nice and comfortable, and we would also like to thank you for your beautiful words about our staff.


It has been a pleasure to host you in Barcelona and we look forward to the next occasion to welcome you again at Gran Hotel Torre Catalunya.


Kind regards,

Pilar Soto

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