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All reviewsshopping centreel corte inglesthe bustop floorsanta cruzmodern hotelnorth airportrooftop terracegreat view of the cityclean roomseasy accessquiet roomexcellent locationover christmasmini barbreakfast was excellentcold meats
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Reviewed 31 March 2018 via mobile

We stayed for 2 nights at the Silken before joining our cruise The rooms are modern and well equipped. Not very clean and we had to ask for the kettle, facial tissues and also to get the cleaners to vacuum. Delighted with the bidet which was a nice surprise. Showers are great and view from hotel of the hills and sea from bubble lift is beautiful!

Next door is a store which closes at 12 midnight, very convenient. Overall great value accommodation.

Stayed: March 2018, travelled as a couple
Thank ginachan_choosuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILKEN A, Guest Relations Manager at Silken Atlantida Santa Cruz, responded to this reviewResponded 3 April 2018

Dear Guest:

Thank you very much for your comments.
It is a pleasure to confirm your satisfaction with our services and we will be delighted to welcome you in a near future.

Best regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

We stopped here for the first three days of our trip to Tenerife.
It is a very relaxing hotel which is ideally situated to explore Santa Cruz.
The Club lounge is basic but good enough for a quick coffee or tea.
The breakfast buffet was excellent with a good selection and attentive staff.
My only concern was that although our room was non smoking someone had obviously smoked in it previously and it smelt a bit but other than that the room was large and spotless. The bed was super comfortable.
Hopefully we will be back for trip three next year.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank robertino2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILKEN A, Guest Relations Manager at Silken Atlantida Santa Cruz, responded to this reviewResponded 22 March 2018

Dear Guest:

Thank you very much for sharing your experience with other travelers.
We regret the incident with the smell of tobacco in your room being this one for non-smokers room, although we are very pleased to know that we will welcome you very soon again.

Best regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018

This hotel is a bit of a walk from the old city but it is near the new concert hall. I was only here one night but found it too be a good stay. I slept comfortably. The breakfast buffet was o.k. and the wifi worked alright. The bathroom ammenities are on the stingy side. The room was clean and quiet.

Stayed: February 2018
Thank fiddleman_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILKEN A, Guest Relations Manager at Silken Atlantida Santa Cruz, responded to this reviewResponded 26 February 2018

Dear Guest:

Thank you very much for your comments.
It is a pleasure to confirm your satisfaction with our services ( WIFI, breakfast buffet, rooms..) and we will be delighted to welcome you in a near future.

Best regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

We had a pleasant stay in silken atlantida. We recommend asking for non-smoking room on higher floors. Room was clean and comfortable. Breakfast was quite expensive and we did not try it. Instead we found a really affordable and tasty breakfast cafe in nearby Nivaria shopping center. Location was good, close to the bus station, sea pools (highly recommended) and many shopping centers. Some noise from traffic. Staff was friendly.

Room Tip: Ask for non-smoking room
Stayed: February 2018, travelled as a couple
Thank FallOf27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILKEN A, Guest Relations Manager at Silken Atlantida Santa Cruz, responded to this reviewResponded 19 February 2018

Dear Guest:

Thank you very much for sharing your comments with other travellers.

We are happy to confirm your satisfaction with our service and location, although we regret that you have not tasted our delicious breakfast, with high quality products and great variety ( iberian ham, freshly squeezed orange juice, selection of fresh fruit, cava ..).

We will be grateful to welcome you very soon.

Best regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

On Trip Advisor, the hotel is described as a non-smoking hotel, which is not true! We were given a smoking room on the 8th floor. An ash tray and matches were provided! The stench of stale smoke made me want to vomit, so I complained to the desk staff and we were given a non-smoking room in the so-called executive wing. Well, this appeared like a downgrade!! The room was freezing cold at the beginning of February (no heating), the floor covering was vinyl, not carpet, which added to the stark feeling of the room. In the bathroom, the toilet flush was broken and a hinge on the toilet seat was broken and rattled around. The "view" was of the street and the public bins. What a let-down!! I felt like complaining again, but as we were only staying one night, I realised I had to bite on the bullet and make the most of it. The buffet breakfast was not bad by Spanish standards. For nearly €100, I expected more than this. I cannot recommend this hotel at all.

Room Tip: Don't stay here
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank IgelEye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SILKEN A, Guest Relations Manager at Silken Atlantida Santa Cruz, responded to this reviewResponded 8 February 2018

Dear Guest:

We would like to thank you for the spent time in the evaluation of our facilities.
It is true that in the hotel we have a smoking floor and we greatly regret that the assigned rooms during your stay at the hotel were not to your liking.

For us, it will be a pleasure, to have a new opportunity to offer you our services again and be able to adapt to your needs in your next stay.

Best regards,

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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