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Reviews (73)
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All reviewscolour changingrooftop barbalcony overlooking the seahuge bedgreat poolvarious meatsa la carte restauranthalf boardbbc world newstop flooryoung coupleair conditioninghotel guestsbuilding worksoupsgood sizeroom service
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Reviewed 4 weeks ago via mobile

I stayed at this hotel last week with my boyfriend we’re both 20 years old. We loved this hotel as the room was very modern and comfortable, it had everything we needed and some extra touches such as the colour changing shower! We stayed on a high floor as requested and the views were breathtaking, you can hear the sea crash against the shore as you’re falling asleep!
The pool areas are lovely and have large white beds you can lie on, the rooftop bar with the jacuzzis is one of the most amazing things about this hotel, so relaxing with stunning views!
The restaurant was nice with a good atmosphere, the food is lovely and I never went hungry , I especially loved the desserts and pastries! The chefs are lovely and cook some foods fresh for you such as chicken, steak or eggs and bacon (I like mine extra crispy) at breakfast which is a lovely touch! The male restaurant staff could be a bit abrupt sometimes when it came to asserting the rules of the restaurant.
We also attended the spa on a particularly cloudy day and we were very happy with the experience, we paid €15 each to enter and had the whole spa to ourselves and took our time working our way around all of the different pools and left very relaxed. The staff in the spa were very friendly and professional.
The only down side to the hotel is that there is no entertainment at all and it is quite a trek from the nearest town, the town is also not very lively! The majority of the hotel guests were also much older than us and tended to be more prude as I got glared at for walking through the reception in a bikini to get to the pool which is just out the reception door, and also for wearing a V-neck dress at dinner. There is also not a huge amount of rep interaction at this hotel if you are going with TUI so make sure you book your excursions in advance.

Stayed: June 2018, travelled as a couple
11  Thank Paige B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2018 via mobile

Having read all the reviews here and on other sites, we were looking forward to our stay at the Atlantic Mirage and we weren't disappointed.
We arrived at 10pm and the building with its blue lighting is stunning. We were greeted with a glass of bubbly and after checking in, were informed a cold dinner was waiting for us in the dining room which was very welcome and delicious.
Our room on the 8th floor was just as previously described with a fantastic view and very tastefully appointed.
The food was very good both for breakfast and dinner and there was pkenry of choice available. We didn't fancy the a-la-carte restaurant as it always seemed quiet so can't comment on it.
The new spa opened on the day we arrived so we decided to try it out and all I can say is Wow!!! Totally amazing setup which we'd definitely recommend trying; there were still a few things to be finished off but we thoroughly enjoyed our 2-hour circuit around the various hot/cold water experiences, sauna and steamroom.
The rooftop bar made up for the cloudy weather when we were there and there is something truly magical about sitting in a jacuzzi with a cocktail watching the sun set over the Atlantic!
All the staff were friendly and helpful and we couldn't fault the service we received - a truly memorable stay. My compliments and best wishes to the new owner and his team.

Stayed: May 2018, travelled as a couple
7  Thank Bonnie_SCOTS_Lassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

Today is our last day of a 5 day break here. The hotel is wonderful; particularly the room, pool and roof top sun terrace area. The food was also great. Details to follow.

We booked through Tui/Thompson. We flew through EasyJet. After our 4.5hour flight we arrived at Tenerife. We met the TUI rep and within 5mins were sent on our way via a private taxi (we were the only ones going to hotel). The taxi took 1hr 20mins as it has to go around the volcano.

We arrived at Atlantic Mirage and were impressed with the outside and lobby. I believe they’ve recently completed a €10m renovation.

We were greeted with champagne at reception and despite arriving around 12noon our room was ready.

The rooms are delicious. Huge bed, cool lighting in room, large shower; double sink. Cool multi-colour changing shower lights and a large window looking into the bedroom from the shower. With a click of a button the window goes grey. Very cool. The room also has a kettle, 2cups, 2 wine glasses and 2 tumbler glasses. There’s also a microwave and fridge/freezer. No cutlery or tea/coffee sachets but supermarket close by.

The views from the balcony were magnificent. It felt like we were on a cruise boat as all you see is the sea. The hotel is high up on a cliff but about 100meters from the sea so offers great, relaxing views. The balcony is ultra private too; you can’t see your neighbours to the side, above or below.

The bed is very comfortable and the curtains do a good job of making the room dark.

Tv was rubbish; just BBC World News. But the WIFI was very good so we just watched films on the iPad in bed. WIFI is free although limited to 2 devices. If you have 3 or more devices it forces you to logout of one.

We went half board. Breakfast was good. You could almost have a full English. The chef makes your bacon and egg in front of you. Coffee was via a machine but good enough. They offer lots of breads, meats and cheese too.

Dinner was also good. A nice selection of different types of food each evening. Fish was very good, as were the fresh prawns. Other meats included slow cooked beef, chicken, and plenty of vegetables and salad. Pizza n chips were available each night.

Desert was typical foreign stuff. Cakes and ice cream.

Men need to wear trousers for evening dinner but most were casual smart. It is buffet dining after all.

Drinks were reasonably priced at dinner and throughout the bars.

The swimming pool on reception level was lovely. They have lots of sun loungers; they’re cool and modern looking. They also have a handful of huge white bed things you can spread out on.

On the top floor is a sun terrace and bar. This is where we went most days. Great views of the sea and mountains. No swimming pool up here but 3 jacuzzi’s. Nice touch. And they have sun loungers in a 2 inch pool so you can cool your feet. Very nice.

The hotel is quiet. No flights pass and no main roads to be seen or heard.

There was a mixture of British and German’s here.

I have to say the value for money at this place is exceptional. I’m sure it’s just cheap now as it’s new and they need people here. Once established it’ll be more expensive.

We shall be returning. But maybe in June/July next year when it should be less cloudy. It was cloudy every day although we still tanned well.

We adventured out a few times. About 5min walk is a cluster of restaurants. Very cheap to eat and drink. And there’s a large supermarket. Same prices as UK and good selection of everything.

We also walked down to the main town. Took 12mins to walk down but 17mins to walk back up the steep path. From the hotel you can walk almost exclusively on a walkway path avoiding the roads. It’s quite clear; just follow the road down the hill.

The bars in the town are typical Benidorm type bars selling cheap beer and excellent cocktails. Most bars have 6+ TVs showing football. Lovely.

My whiskey sour and Amaretto sour for €5 was exceptional.

There’s McDonald’s n Burger King as well as lots of tourist restaurants dotted around.

All in all a wonderful holiday. Very chilled. Quiet. Lovely bedroom, great pool and very relaxing approach throughout. We shall be back with our friends next year.

Stayed: May 2018, travelled as a couple
14  Thank shaunbastin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic M, Director de Recepción at Atlantic Mirage Suites & Spa, responded to this reviewResponded 12 May 2018

Thank you very much for your really positive comments.
Regarding the wifi ,you should have asked for another code.The codes are not limited.
Regards,


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

We arrived just after 9 pm and the restaurant was closed, but not a problem as they delivered 2 meals to our room within 20 minutes. The staff were friendly and very helpful, and helped us with any questions we had. The hotel has been completely renovated from top to bottom to a very high standard. We had a junior suite with a balcony overlooking the sea and it gets a 10 out of 10. The food in the restaurant was very good with plenty of selection. There is a grill where they have various meats and fish cooked fresh as you wait. The bar staff are very friendly and efficient. We are definitely going back for another stay. The one draw back is if you have mobility problems you will have to get a bus or taxi to the main town as there are just over 200 steps to negotiate.

Room Tip: Junior suite with sea views are outstanding.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank glider10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic M, Director de Recepción at Atlantic Mirage Suites & Spa, responded to this reviewResponded 12 May 2018

Thank you very much for your opinion.
Next to the steps is a normal road. You don´t need to use the steps to go down to the town.
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Long review alert!!!!!
Booked a 1 night stay for my partners birthday as a treat. Saw this hotel and thought it looked great from the photos and knowing it had just had a massive refurbishment we thought it was worth a try.
Soon as we found it and parked up outside (small car park but plenty of spaces close to it) we was very impressed it looked amazing and you could tell it was brand new. We arrived early so went for a spot of lunch 2 minutes walk away into an area with plenty of bars and restaurants as check in is only from 4pm onwards which is a lot later than most places but they have a later check out time of 12 noon which is later than most.we went back to check in and the staff were very friendly amd welcoming and the guy from the lobby bar presented us with 2 chilled glasses of champagne/cava which was a nice welcome, especially for me as my partner is pregnant and not drinking. We checked in easy and quickly and given our room keys. When we entered our room we was amazed and happy it looks exactly like the pictures online. We had a big bathroom consisting of a big walk in shower, 2 sinks and plenty of side board space, a great added feature which may not be to everybody's liking but i liked was the changing Led lights in the shower and also the shower window which at the flick of a switch changed from a clear glass window to a smoked white window in a second. The room was a good size with a huge bed (2 big singles put together as 1) nice and comfy mattresses with added pillows and cushions. There is plenty of wardrobe space, a double sofa, big enough tv and sideboards, tv had plenty of channels and most you can change the languages with the remote. The balcony was just the right size for a couple and the view was amazing out over the atlantic sea. Also in view is the lovely lago martinez swimming pools in the town.
We also had a big fridge, microwave and kettle, couple of cups and some glasses. Would be nice to have some tea bags and coffee sachets but this was not a big problem.
Breakfast was included in the original price but we opted for the half board when booking. It was €30 more so €15 each and to me seemed good value as we would spend more than that on a meal out. Well im glad we did as dinner was very good. Lots of choice for salad, soups, breads, vegetables and then you had the option of fresh fish, our night was dorada or perch and also fresh fillet steak which is all cooked fresh by the chefs in front of you. Good choice of potatoes or veg if you wanted it.also a good choice of desserts. Drinks were extra and they only had beers or wine and soft drinks,no spirits which was fine and the prices were not over the top.
A must is a few drinks up in the terraza vertigo roof top bar. Great ambiance and chilled music at a nice chill out level.the views up here are amazing on a clear day and as for the drinks and cocktails there is a good amount of choice. Im a gin drinker and they have about 10 different bottles so was very happy. Had a few cocktails which were very good too. Prices i dont think were over the top and to me they was very reasonable for a 4 star hotel. Ive paid more in some bars in the south of the island where we live.
Breakfast was very good. Lots of choice, continental and English and great little touch was they actually cooked the bacon fresh for you as you ordered it. Alot of places i have been tend to always cook the fried eggs but never the bacon and this was what i would call proper english (danish) bacon slices. Was so nice to have freshly cooked decent bacon than the usual spanish fatty streaky bacon that I've come across in other places.
The ambiance and atmosphere of this hotel is lovely and very very clean and tidy also with it being recently refurbished and reopened everything smelt brand new.
The spa is not open yet which we knew about prior to booking but we did not book for the spa so for me and my partner this was not a problem. I think it is due to be opened by the end of next month.
Was very happy we even got a little gift of a few soft drinks in our room when we returned after relaxing on the roof terrace for my partner as it was her birthday, cava would of been great but they knew she was 8 months pregnant so sent us up some lovely ice cold nestea bottles. Small little touches like this go a long way in my eyes.
I have seen a few reviews referring to it being cold etc, my advice due to living on the island for 12 years is during the months from say November to when we was there..april... i would advise taking a jumper or coat as the breeze can be abit cold at times and the north of the island does vary in weather day to day.
If you feel the cold then i would also ask reception for an extra layer for the bed which as far as i am aware they would gladly oblige to make you stay even more comfortable.
One tiny thing that i think would make it even better than it already is would be a few comfy sofas up on the roof terrace in the evenings just to add that extra cosy feeling. The table and chairs are great but with some comfy sofas i feel you would spend more time up there.
All in all i would 100% return only next time i would need to arrange a child minder as this is an adults only hotel.
To round off i would say that my opinion is the price, the food, the staff, the comfort and look of the hotel was brilliant.
Thank you we had a lovely stay and was a shame we could not stay at least a couple of nights but work commitments did not allow this.
The is a couple of negative reviews i have seen but i really cannot see why they was even worth writing.
If you choose to book this place i believe you will not be disappointed if you are looking for a great location and relaxed stay.
Well done atlantic mirage.
Lee and katrina room 815. 26-4 to 27-4-18.

Stayed: April 2018, travelled as a couple
6  Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlantic M, Director de Recepción at Atlantic Mirage Suites & Spa, responded to this reviewResponded 12 May 2018

Thank you so much for your opinion.Really appreciate.
Looking forward to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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