Lovely hotel not far from the beaches , pleasant staff and great pool terrace. Rooms comfortable and are sufficient. Had a good patio with sunloungers for private sunbathing . Good value for money. We would stay there again.More
Lovely hotel not far from the beaches , pleasant staff and great pool terrace. Rooms comfortable and are sufficient. Had a good patio with sunloungers for private sunbathing . Good value for money. We would stay there again.MoreShow less
Thank you very much for your comment. We are glad you enjoyed your stay with us and we hope to see you again on your next visit to Puerto de La Cruz.
We were put to this hotel by travel agency. It is hardly a 3 star hotel. The room was old, beds were short; 20 cm of my husband legs were over the bed. The beds are not even beds. Its yust something nobody else wants to use and the hotel took it and put it in. Its quite insoulting.
You hear all of your neighbours, each word, each shower, all sounds..... all night. If somebody showers you hear it. Bathrooms hasnt been reneeved since the hotel was built.
Elevators have not been changed since the hotel was opened.
Breakfast is poor, dinner also.
I would not recommend this place to anybody.
We are sorry if we didn´t meet your expectations and apologize about that. In Tripadvisor there are more than 400 comments from guests of 26 different nationalities that value us in a remarkable way as it happens in other internet platforms where there are more than 1,000 comments.
We are sad that you do not value any positive aspect such as the price paid, the central location, the free services provided in your room (wifi, fridge, TV with international channels, free amenities), as well as our solarium-pool and attention 24 hours a day at Reception.
Let us give our opinion: If your expectations and needs are high, you should book a higher category hotel and, of course, multiply your budget for accommodation.
We wish you to be happy.
Thoroughly enjoyed my stay here for 7 nights. We were on the 4th floor but there were lifts and the stairs were my occasional workout! The rooftop pool was great as had it to ourselves most of the time and didn't have to fight for a sun bed. All the local shops and restaurants were within walking distance and the Costa Martinez was a 10 minute walk away.
The breakfast was good - ranged from cereal and fruit to full English things to choose from. All the staff were very helpful and their English was excellent too.
How happy we are to know that you have spent a pleasant stay with us!
Thank you for your positive assessment ... and yes, many customers, although we have elevators, use the stairs as training! :-))
We hope to see you again on your next visit to Puerto de La Cruz!
Our best wishes,
4Dreasm Hotel Team
Great location in Puerto de la cruz, The hotel is a little dated but very clean, The staff are excellent, Friendly and helpful and the rooftop view of Mount Teide is to die for! Great for sunbathing as well with a nice little pool to cool down when it gets to Hot! On the whole I would highly recommend a stay here!
Thank you very much for sharing your positive feedback. We are delighted to read you found our staff helpful nd you enjoyed our pool.
We are already waiting forward to your next visit.
The room was fine great roof with small pool. Staff on the desk very helpful and friendly. The only thing that let it down was the breakfast very poor and no tea for the last 2 days. I asked for tea and she said only green tea The bacon and eggs very badly cooked and presented.Been to this hotel 3 times always good till this year
Thank you for choosing again 4Dreams Hotel and for sharing your experience with us, it is really important for us and we greatly appreciate it. We are deeply sorry to know on this occasion we didn´t met your expectations like in your previous visits.
We apologize for your bad experience and are already investigating the problem in order to act accordingly and ensure this does'n happen again in the future.
A quaint room with distressed style furniture and interesting art work. The bed was very comfortable with a net drapery above the bed head. A small table and two easy chairs were provided and the balcony overlooking a pedestrian street was great for people watching. The bathroom was adequate if a little jaded. The reception staff were pleasant and helpful.
Thank you for sharing your experience with us and all the travellers here on TripAdvisor. We are pleased to know you enjoyed your recent stay and that we met your expectations. We sincerely appreciate your comments and hope to see you again upon your return to Puerto de la Cruz.