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All reviews jazz club rooftop pool the ground floor great location live jazz old town jazz night central location deluxe room side street sun loungers lovely hotel city break city hotel bars and restaurants short break mini bar
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Reviewed 5 weeks ago via mobile

My friend and I stayed here for a long weekend. We were greeted by very friendly and efficient staff, who provided us with a map of Palma with good advice on where to visit and location of restaurants. The hotel itself was perfectly located for the old town, clean, with very comfortable beds, and a huge choice for breakfast, including gluten free bread on request. Would definitely recommend.

Stayed: November 2018, travelled with friends
Thank 903carrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMSaratoga, Director General at Hotel Saratoga, responded to this reviewResponded 2 weeks ago

Dear 903carrie,

We would like to express our gratitude for the comments you made about your Saratoga Experience.
Your feedback helps us to understand how our guests experience their stay with us.

Our main goal is to achieve the maximum customer satisfaction and we are delighted to hear that your holiday at the Saratoga Hotel was an enjoyable one.

We continuously strive to deliver high standards and to ensure that all our guests leave our hotel with beautiful memories.

Thank you for recommending us.

We look forward to receiving you again in a near future.

Kind regards,
Mª Jesús Ovejero, Hotel Saratoga Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

This is a lovely hotel, perfectly located to shops, Marina and old town. It is clean and well run and the rooms are very comfortable. The roof top bar and pool are really relaxing and the food, drink and service there is top class. This is a great hotel for your Palma break and I would highly recommend it.

However I would like to draw one or two things to the attention of hotel management which would really improve the overall comfort for guests. Firstly please get rid of those awful outdated hair dryers in the bathroom and put hairdryers in the bedroom instead that work properly and means that the other person can use the bathroom whilst one dries their hair in the bedroom. I shared a triple room with friends and we could not dry our hair when one of the other girls was in the shower and when you are all trying to get ready in the evening to go out for dinner this is an annoyance.
Also please let guests know that they can ask for a kettle. Maybe tell them at check in. We did not know that you could ask for a kettle and we would really have liked to have one for the duration of our stay.
Also, the wifi is hard to work with. Once you log in then it really should keep your phone or ipad logged in for the duration of stay. But it does not. We had to keep logging in everytime we got back to our rooms from being out and about and even in the mornings when we got up, it would have logged us out overnight. Also it always took several attempts before log in was successful for some reason I cannot understand as i was definitely doing it correctly.

But despite the above I will certainly return to this hotel and recommend it to friends and family because of the wonderful service from the staff, the location and the bar/pool area and food.

  • Stayed: October 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank Moylemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMSaratoga, Director General at Hotel Saratoga, responded to this reviewResponded 4 weeks ago

Dear Moylemum,

thank you very much for rating Hotel Saratoga as a lovely hotel, in a great location and with friendly staff.

We are glad to know that you felt comfortable and relaxed, especially with our "top class" food and service at the Sky Bar and pool on the top roof .

Regarding your suggestions, we really appreciate them and we are happy to announce that in few months many news will be available for our guests. Every year we are renovating our hotel and services so that we really hope you will visit us again in order to enjoy them.

We look forward to your next visit.

Kind regards,
Mª Jesús Ovejero, Hotel Saratoga Manager

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Reviewed 22 October 2018 via mobile

We arrived early and our room was ready, including the bottle of prosecco which had been pre ordered. Very friendly staff and service. Location of hotel was excellent with easy access to the marina and the old town. Room was clean and comfortable plus a balcony. We chose to take buffet breakfast which had a large selection of hot, cold, breads, fruit and cereal. You can eat inside or outside. Didn't use the bar or cafe but usually busy. Did go to the upstairs jazz club one evening for a very enjoyable time, great band and cocktails. Would definitely recommend and stay here again in Palma.

Stayed: September 2018, travelled with family
Thank Angela E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMSaratoga, Director General at Hotel Saratoga, responded to this reviewResponded 28 October 2018

Dear Angela E,

thank you for choosing us for such a nice celebration!

It was a pleasure having you as our guest; we are delighted to know that you enjoyed your stay so much.

We look forward to be your choice again in a near future.

Warm regards,
Mª Jesús Ovejero, Hotel Saratoga General Manager




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Reviewed 19 October 2018

We stayed at this hotel between 9th and and 13th October - the location is perfect, near to old town and the marina. Rooftop pool has great views and the Jazz club offers something different to enjoy in the evening. The real reason I wanted to post a review however is the all round service culture which was really first class. Jonatan was an excellent manager of the Jazz and pool bar facilities and made guests feel special - in fairness all the staff were lovely and I guess this comes from good management - well done and thank you. We had a great few days and hope to return.

  • Stayed: October 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMSaratoga, Director General at Hotel Saratoga, responded to this reviewResponded 28 October 2018

Dear Nigel B,

reviews like yours are our best reward ever!

Thank you very much for defining your stay with words like "perfect", "excellent" and for underlining the effort of the Team to make our "guests feel special". Jonatan and the whole staff will be more than happy to read your great feedback.

We look forward to receiving you warmly any time you wish.

Kind regards.
Mª Jesús Ovejero, Hotel Saratoga General Manager

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Reviewed 15 October 2018 via mobile

Lovely hotel in a great location...everything is an easy walk. Santa Catalina area is a 2 min walk across the bridge. Train station is 10 min walk. Avenue de Jaume 3 is literally around the corner. Nice pool on the roof. Jazz bar on the 7th floor and a nice bar on the ground floor. Great breakfast and really helpful, friendly staff.

Stayed: October 2018, travelled as a couple
Thank Cnol68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMSaratoga, Gerente at Hotel Saratoga, responded to this reviewResponded 17 October 2018

Dear Cnol68,

we would like to express our gratitude for sharing such a lovely opinion about your recent stay at Hotel Saratoga and for rating it as a " lovely hotel in a great location".

Guests feedback is really important, since it helps us to know how our guests experience their stay with us.

Thank you very much for your kind words about the top roof pool, the Jazz Club and the Gastrobar.

We hope to receive you again and soon!

Yours sincerily,
Mª Jesús Ovejero, Hotel Saratoga Manager

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