The five star rating is for our one night in the hotel. Due to mix up in reservation dates (their end), our two night reservation was cancelled about one week before arrival. They substituted their luxury two bedroom apartment near the hotel for our quoted hotel rate. Despite being a nice apartment, the Seville ambiance was lacking and the street was quite busy with taxis. After one night in apartment, we asked for hotel room option or another hotel. Well they offered us a Poeta hotel room option for second night.
The Poeta room was super, upscale and comfortable. The ambiance of the hotel is exquisite. We enjoyed the guitar player early evening. Its a nice touch for the hotel. It was a nicer touch when they offered us a complimentary bottle of cava for our inconvenience. Breakfasts were better than other hotels we stayed in on our tour of Andalusia.
Despite the hassle factor of the first night, all staff involved were just very accommodating and understanding. That says a lot about their pride in their job and the hotel brand.
Directions to parking were accurate and their response to meeting us and assisting with our suitcases was very timely. Once you find the street where hotel is located, its an easy navigation back from a day exploring this beautiful city.More
- Free Wifi