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All reviews rooftop bar great location old town lovely hotel small square within walking distance bars and restaurants air con good size small window short break would definitely stay here again bottle of cava room was large four nights superior room city break
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Reviewed 13 June 2018

Hotel is an excellent base for exploring Seville only a few minutes walk from from cathedral & Alcazar.
Staff were all very friendly & helpful.
Rooftop terrace was great to chill out after exploring the city.

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank PhilF1874
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
imghoteles, Director de Relaciones con Clientes at Hotel Rey Alfonso X, responded to this reviewResponded 13 June 2018

Dear PhilF1874:
Thank you for the positive review about our hotel. We are pleased to know that you enjoyed your time at the Hotel in the center of Seville, and we hope to see you again very soon in this city.

Sincerely,
Customer Service Hotel Rey Alfonso X.

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Reviewed 12 June 2018

Our excellent experience started from when we pulled up in our rental vehicle and continued throughout our 4 days at the hotel. Guys without having to be asked unloaded our 4 persons luggage, parked the vehicle and we were checked in and in our rooms with our luggage in less than 10 minutes - impressive. Even though it was Saturday housekeeping collected our laundry (we had been on the go for 10 days) and it was back to us next day. As we arrived on a Saturday we had booked a restaurant about 400 metres away - asked one of the staff for directions to the restaurant and he said he would walk us there which he did. Room was spacious and well maintained and cleaned and tidied to a high standard each day. Hotel is in a great central location in the old town and you can easily walk to many sites e.g., the magnificent cathedral and old palace. You are spoils for choice with nearby restaurants, cafes and (not rowdy) bars.

Room tip: Don't be put off by having to drive down the narrow streets in the old town to get to the hotel
Date of stay: May 2018
Trip type: Travelled as a couple
Thank John F S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
imghoteles, Director de Relaciones con Clientes at Hotel Rey Alfonso X, responded to this reviewResponded 12 June 2018

Dear John;
Thank you very much for your confidence in Hotel Rey Alfonso X.
Wholeheartedly we appreciate your kind words about your stay at our hotel, and we are delighted to know that you enjoyed with us. We are proud to have contributed to make your stay an unforgettable experience, or as we like to call it, "a Rey Alfonso X experience".

Waiting to have another opportunity to welcome you to the hotel and with the desire to give you the best of our attentions, we say goodbye to you cordially,
Customer Service Hotel Rey Alfonso X.

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Reviewed 12 June 2018

I’m sure this hotel is much larger than it seemed but it felt much more like a boutique hotel in that the team there were so friendly and it didn’t feel overcrowded. It was one of those hotels that doesn’t shout at you but quietly, confidently, lets you enjoy your stay.

Room tip: We had standard room which was absolutely fine but if you want a little more luxury, perhaps ask for a superior room.
Date of stay: June 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Susan_London2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
imghoteles, Director de Relaciones con Clientes at Hotel Rey Alfonso X, responded to this reviewResponded 12 June 2018

These are the comments that we like to receive the most! And we don’t say it because of the high score and positive comments, Susan_London2018, but for verifying that your stay has been completely satisfactory, our greatest pride.
Thank you very much for the recommendation value that comes from your assessment of the integral service of the Hotel Rey Alfonso X and allow us to be the hosts of your visit to Seville.

We wait for you whenever you like, in the center of Seville as you know.
Sincerely, Customer Service of the Hotel Rey Alfonso X.

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Reviewed 7 June 2018

My husband and I stayed at this hotel for our 3rd visit to Seville in late May. We were excited to stay at this fantastic location and enjoyed our first few days perfectly. There is a rooftop lounge area with a small pool to cool off (and cool off you will as the water was ice-cold).
Unfortunately on our second last night we were woken early in the morning by a scratching noise beside the bed, we were pretty horrified to discover a cockroach had entered our room. My husband managed to squash it and get it out into the hallway. When he went to the front desk to ask for a broom they sent a very apologetic maid to clean it up. However we were still disappointed that no other acknowledgment from the hotel was made. We kept expecting a further word of apology or note from management about the situation. Upon checkout the following day no word of our disgusting incident was mentioned and the pool-bar bill of 15 Euros was still collected. A small token of apology that could have made a big difference as our last impression of this hotel.
Our parents were planning to stay here on their trip in August and after our experience they're booking somewhere else instead.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank emilyrtreadwell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
imghoteles, Director de Relaciones con Clientes at Hotel Rey Alfonso X, responded to this reviewResponded 7 June 2018

Dear emilyrtreadwell:
Thank you very much for sharing with us your comments about Hotel Rey Alfonso X. We regret that this time the Hotel has not been fully lived up to your expectations above all with "a further word of apology or note from management about the situation". We assure you that we have taken note and take appropriate actions in order to improve our comprehensive service. In addition, we can guarantee that we have updated all Hygiene and Security protocols at the Hotel, although we regret the interference of 'this unpleasant guest to the room'.
However, we appreciate your kind words about other aspects also mentioned in your review.
We look forward to welcoming you back to our Hotel and give us the opportunity to change the feel of the occasion.
Cordially,
Customer Service Hotel Rey Alfonso X.

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Reviewed 6 June 2018 via mobile

Beautiful hotel in a great location and lovely, friendly staff but we arrived during renovations and were placed in the ‘new’ wing which meant the floor above and beside us were still being renovated. We awoke to the sounds of drilling and sanding that were so loud the whole room was vibrating! I had to ask if we could move, which we did, but it ruined the experience for us and so we checked out and moved to another hotel. I would say this hotel will provide the perfect stay once the renovations are completed, however I wouldn’t recommend until then!

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank SJ S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
imghoteles, Director de Relaciones con Clientes at Hotel Rey Alfonso X, responded to this reviewResponded 6 June 2018

Thank you for taking the time to comment on your experience at our hotel, SJ S. We regret that on this occasion you have not been able to enjoy all our facilities, which are already finalizing your maintenance works.

We hope that if you return on another occasion, your stay will be even more satisfactory.
Customer Service Hotel Rey Alfonso X.

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