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1,786
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All reviews isla magica kids club city centre conference facilities five star hotel rooms are huge taxi ride business hotel nice hotel great pool pool area is sofa bed across the river breakfast buffet minute walk old town comfortable rooms
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Reviewed 18 September 2018 via mobile

We stayed 4 nights. Good value. You need to take a taxi to the center which costs around 6 euros. We enjoyed the pool after long walks in the city. Staff is very friendly and informative. The food at the restaurant is delicious, some more variety is recommended.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank Nurnur1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2018

We have been to Seville before but this was our first time at the Barcelo and we will definitely be coming back. The hotel is lovely, clean, lots of amenities and the staff are very friendly and helpful. There is a water/theme park within a five minute walk and lots of bars and restaurants about 20 minutes walk from the hotel. This was an ideal location for us.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank debbiejN1981NM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2018

Good Hotel overall , not impressed with staff and detail to the client. simple requests given bad attitude. pool side bar a real mess no proper staff, breakfast waited 1/2hr for a coffee, called for attention given attitude.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Wjones75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloRenacimiento, General Manager at Barcelo Sevilla Renacimiento, responded to this reviewResponded 1 October 2018

Dear Guest,

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló Sevilla Renacimiento we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed.

Although your comments do not seem to quite match with the usual feedback that we receive both on this support and onsite, for a future stay, please do not hesitate to voice your concerns and approach the management team to inform us of the service imperfection you report on your review, we will be more than pleased to assist for you to fully enjoy your holidays among us. 

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

Best Regards,

Marcos Otero
General Manager
Barceló Sevilla Renacimiento

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

Hotel itself was perfect, on the outskirts, but either a cheap taxi ride (7 Euros) or a pleasant 30/40 minute walk.The rooms are of a high standard, and the pool area is fantastic. Only ate there on the first night, as we wanted to eat right in the centre, more choice and cheaper.
I would definitely stay there again, as I didn't wish to stay right in the city centre itself.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Skisnotboards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloRenacimiento, General Manager at Barcelo Sevilla Renacimiento, responded to this reviewResponded 1 October 2018

Dear Guest,

We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Sevilla Renacimiento hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

You can check the location of Barceló Sevilla Renacimiento on this webside, before you stay with us. If you need tourist information, we recommend you to contact the concierge where you will be informed of the most convenient means of transport and ways to access the center or places of interest near the hotel.

Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.

Barceló Sevilla Renacimiento count with two swimming pools, one of them is heated water (except in summertime) and it is open the whole year. Also, we count with a outdoor swimming pool, that is available in high season, with a great bar to have a drink, a coctail or a snack. For kids we offer a small and beautiful swimming pool simulating a lake.

We value the time that our guests dedicate to reviewing us as they are the reflection of our work and help us to improve. Once again we appreciate your appreciation of our hotel and look forward to serving you again in the future.

Best Regards,

Marcos Otero
General Manager
Barceló Sevilla Renacimiento

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018

We stayed here 2 nights as part of a tour package. The hotel is clean and modern. The rooms are quite spacious. Breakfast is very good with lots of choice. It is quite a distance to town without a car, and I wished I had known about the bus stops nearby.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank Oakworthgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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