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All reviews hotel experiences awesome property elegant design small property star boutique hotel true star staff were incredibly helpful interesting city stunning architecture jr suite every staff member perfect stay every request rooftop pool place to stay i highly recommend this hotel guest rooms
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Reviewed 3 November 2018

We had a hiccup with our original room but once it was all sorted out we had a perfect stay at the Mercer. Everybody is incredibly friendly and accommodating. Breakfast was delicious. It's worth the extra cost to upgrade your room to have the patio. It was lovely for late afternoon drinks and sun.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHSevilla, Director General at Mercer Hotel Sevilla, responded to this reviewResponded 2 weeks ago

Dear Laurie S,

I would like to express my sincere gratitude for taking the time to share these kind words after your stay at the Mercer Hotel Sevilla.
I couldn't be happier to read you had such a great experience with our room, delicious breakfast and our incredibly friendly an accommodating staff.
Thank you for staying at the Mercer Hotel Sevilla and we hope you choose to stay with us again whenever your travel needs bring you back to Seville.
Sincerely,

Jaime Maestre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2018

A wonderful boutique hotel of 12 rooms in a beautiful former palace renovated in a contemporary style. Ideal location - 5-8 minutes to the cathedral and monumental district and 10 minutes to shopping area. Concierge services are excellent and they readily book tickets etc and offer advice and suggestions. Our Junior Suite was ideal and spacious with two Juliet balconies onto the street. Balconies have tripled glazed doors with external and internal shutters; facilities in the room were excellent and of a very high standard. The bar is intimate and stylish and bar service very good with wide ranging choice of drinks and cocktails. The restaurant is intimate and stylish. Breakfast is amazing with wide range of hot and cold food beautifully cooked and presented. Dinner is fine cuisine with individual attention from waiter - well worth the experience starting with four different appetisers taken in the bar, main course in the restaurant and petits fours in the lounge - the waiter explains each course in detail. Service at the hotel is exceptional and personalised. We were surprised by rose petals on our bed, champagne and beautifully decorated heart cake in our room on arrival to celebrate our 25th wedding anniversary - such a lovely gesture. In summary - beautiful hotel, exceptional guest services - a Seville jewel!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank HappyDay1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHSevilla, Director General at Mercer Hotel Sevilla, responded to this reviewResponded 2 weeks ago

Dear HappyDay1993,

Thank you for sharing your positive feedback concerning your stay in Mercer Hotel Sevilla.
It is a pleasure to hear that our facilities, gastronomy and location were greatly appreciated, but most of all, our team is really glad to know you had an unforgettable 25th wedding anniversary.
Thank you for your recommendation and we really hope to have the chance to welcome you in a near future.

Best regards,

Jaime Maestre
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018

Excellent service, great rooms and friendly staff! The hotel is really nice and is by far the best hotel in Seville! Amenities and room products are very well chosen. The staff was very helpful and extremely friendly.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jghanem88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHSevilla, Director General at Mercer Hotel Sevilla, responded to this reviewResponded 1 November 2018

Dear jghanem88,

Thank you for sharing your experience at the Mercer Hotel Sevilla, on TripAdvisor.
I was thrilled to read that you found the Mercer Hotel Sevilla to be just perfect and by far the best hotel in Seville, but most of all that you would describe our team very helpful and extremely friendly. Thank you very much!
Each and every one of our team members works exceedingly hard to continuously improve on our very high standards of service so it is truly a pleasure to receive this recognition from you.
We hope you choose to stay with us again whenever your travel needs bring you back to Seville.

Sincerely,

Jaime Maestre
General Manager

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Reviewed 22 October 2018

From the moment that I arrive the give me the best warm welcome possible with a "we were waiting for you" from there everything was to make sure every single detail was taking care. Great breakfast and Cousy restaurant. The amenities are very classy. Love it!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank galofabiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHSevilla, Director General at Mercer Hotel Sevilla, responded to this reviewResponded 31 October 2018

Dear galofabiana,

I am delighted to note that you were impressed during your experience at the Mercer Hotel Sevilla and the service of excellence provided by our colleagues. We also appreciate you enjoyed our great breakfast in our cosy restaurant.

Thank you very much for such a positive review and and we look forward to welcoming you back on your next visit to Seville.

Kind regards,

Jaime Maestre
General Manager

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Reviewed 20 October 2018

We stayed here for three nights whilst sightseeing and it was a fantastic hotel. One of the best we've been in. There are only twelve rooms so it's very quiet and peaceful - a welcome change after the normal hustle and bustle of any sightseeing town. We like to go out in the morning / early afternoon and come back to the hotel to sit by the pool for a couple of hours in the afternoon so this was ideal. There was a small pool with some tables and sunloungers but all hidden in little alcoves for privacy, and you could order drinks and food from the bar by the pool - there was a sign clearly saying that (previous reviewer Masterspy) . I have to say I have no idea if some of the other people reviewing this hotel actually went to the same hotel as us! The hotel is on a side street, but then many of the hotels are! Why not look on Google Streetview before you go it if's such an issue. It's a small cobbled street and I have to say that we heard no noise whatsoever even when sat by the pool. The staff were all fantastic and the Concierge the best I have ever experienced. Nice little touches such as free bottled water which is unusual in a lot of hotels, and little sweet treats in your room when returning at the end of the day. We would without doubt return and highly recommend to others.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
1  Thank celialogin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MHSevilla, Director General at Mercer Hotel Sevilla, responded to this reviewResponded 31 October 2018

Dear celialogin,

Thank you for taking the time to share your wonderful review with us. I am happy to hear your overall experience of the Mercer Hotel Sevilla during your stay was good.
Thank you for your clarify some points on your review, but I would like to thank you especially for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.
I hope to welcome you back soon and send you my kindest regards along with my appreciation, once again, for taking the time to register your comments.

Best regards,

Jaime Maestre
General Manager

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