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All reviews free shuttle shuttle service secure parking early morning flight night shift an overnight stay one night stay swimming pool recommend this hotel no lift the hotel offers lovely little hotel nice pool wonderful hotel torremolinos centre spain gym
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Reviewed 14 October 2018 via mobile

This place is a little diamond of a find. It's literally no more than 10 minutes drive from the airport having been picked up by the hotels mini bus, shuttle service.
The rooms are reasonably sized and the bathrooms spotless and spacious.
The pool area is tidy and we never failed to get a sunbed all the time we were here.
The reception staff were helpful and we used the shuttle service many times to take us to the beach which saved us a few quid on taxi fares too.
The bar was small but had plenty of seats outside which suited us fine as we enjoyed the beautiful weather from dawn till dusk. Plus it was very mild in the evenings and the cost of alcohol at the hotel was very competitive too.
In summary it's like a travel lodge we'd expect In the UK with a pool. Id recommend staying room only as everything you could want is a complimentary shuttle ride away.
We and my friends will definitely come back again.

Stayed: October 2018, travelled with friends
Thank Milburnator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community Manager at Hotel Zen Airport, responded to this reviewResponded 18 October 2018

Dear Milburnator

We are glad to know that you enjoyed your stay with us and we would like to have you again and enjoy a fantastic vacation, again.
Our staff strives to ensure that everything is up to the wishes of our customers.

Thank you very much for your words, we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

I would have given this hotel a good review as it was good value, clean and friendly with a pool, gym and a free ride to the airport for a 06:55 flight back to Birmingham.
Sadly I was given a room where the staff knew that the air-conditioning was not working resulting in a poor nights sleep; and the fist priority of a hotel is surely a good nights rest?

  • Stayed: October 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank FrankRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2018 via mobile

It’s very sad to give such a bad review but no can do. We stayed for one night before continuing our travel. The receptionist wasn’t the most co-operative one. We were given ”the last room” in the top floor. When getting the room, we noticed that the room is in very old and ruined shape. There were some bugs in the room, and therefore our child didn’t want to sleep at all. The ultimatum was that we weren’t able to even lock our door! We went down to complain - no response to anything, to change the room or so.

I have to say that the pictures of the hotel shown in TripAdvisor profile doesn’t show the reality. Only good thing is the short distance from airport.

Stayed: July 2018, travelled with family
1  Thank Jan-Markus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community Manager at Hotel Zen Airport, responded to this reviewResponded 4 October 2018

Dear Jan-Markus H

We regret that your stay has not been as expected. We were full for many weeks and possibly during your stay it was like that. Our employees responsible for the cleaning are very professional and check all the rooms. We regret that you found the door in that state, we will take note of your words to improve our service.

A cordial greeting.

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Reviewed 27 September 2018

The hotel looks nice, there is small swimming pool, fitness facilities and other things to keep you occupied. There is parking and a restaurant with decent food. And of course the airport transfer is really great as it starts from 5 a.m. and it is 10 min to the airport. There is a fridge - just look in the closet.
The room and bathroom are really small, the bed is also small and there was only one but long pillow, which is not comfortable for 2 people. There were three lights, but you could only switch them on or off together, it was not possible to leave on light one, which was strange and not very comfortable. There was a terrace but the chairs and table there were old and dirty. No soundproofing.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Olga_Pskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community Manager at Hotel Zen Airport, responded to this reviewResponded 28 September 2018

Dear Olga_Pskov

We are happy to know that you enjoyed your stay with us and that the experience was pleasant.
We strive hard so that our clients can occupy their time and enjoy their holidays or their stay for work reasons, with us.
We would like to be able to count on you on your future return to Malaga.

A warm greeting from the entire team of Hotel Zen Airport.

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Reviewed 24 September 2018

Prior to arrival I contacted the hotel and requested flowers for my room, this was the first day of our honeymoon. They did not bother to reply to the request on my booking confirmation and forgot the flowers. Receptionist very rude and unhelpful. Free shuttle bus to the airport was only at their convenience, the slots were 2 hours apart. If we had taken the first we would have missed breakfast and the second we would have missed our flight. the room was unclean and one of the beds was unusable (all the springs had gone in the mattress). Breakfast was poor and the croissants were stale. There is an outside dining area but we were told you could not take your coffee outside - pathetic. We went to the hotel next door for coffee and they were more than obliging. We will not return here - very disappointing. 3* Hotel, I wouldn't even award 1*
Next door is "Hotel Años 50", very professional with smiling, happy, professional staff.

Room Tip: Go to a different hotel.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zen Airport H, Community Manager at Hotel Zen Airport, responded to this reviewResponded 25 September 2018
Google Translation

Estimado Neil B

Lamentamos los inconvenientes surgidos durante su estancia con nosotros.
Tomamos nota de sus palabras para mejorar nuestro servicio.

Nos gustaría volver a contar con usted en un futuro.

Muchas gracias.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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