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All reviews rooftop pool old town minute walk to the beach lovely bathroom rooms were spotless lovely hotel enjoyable stay superior room jacuzzi supermarket
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Reviewed 9 November 2019

First off, let me just state that I am Spanish and a seasoned traveller but unfortunately made the mistake of staying at The Senator Marbella Spa Hotel from 11th-17th October 2019. Despite being advertised as a spa hotel, the spa is NOT included to paying guests staying at the hotel – this includes the indoor swimming pool. I picked this hotel specifically because it had an indoor pool as the weather in Spain is unpredictable in October. But it’s false advertising at it’s finest - marketed as a spa hotel - despite not being able to use any of the spa facilities as a paying guest. In fact, if you did want to fork out each day to just use the indoor pool - you’re effectively paying the same as any punter off of the street - there’s not even a discount as a hotel guest - it’s 19 euros for just 90 minutes access. Most spa hotels of a four-star standard, have no extra charge to use the facilities if you are staying at the hotel - the only charges are usually if you are wanting a spa treatment. So to not be able to use the indoor swimming pool or any of the spa facilities in this hotel is an absolute scam especially considering that it’s not even new or anything special at all.

There are also no facilities if you are checking out late unless you pay 27 euros for four additional hours. So upon checking out, there is absolutely no where to shower or get changed as there is no courtesy room and obviously no access to the spa to shower and change there (see previous comments). In fact, the staff even tell you to take your shampoo, shower gel etc and shower in the outside public pool area for all to see. As a man of 60, showering by the outside public pool, is not only humiliating and degrading for myself but uncomfortable for everyone else in the vicinity. When expressing these concerns to staff, they were not sympathetic at all and the standard response seems to be a shrug of the shoulders. One staff member let slip that other hotels in The Senator group do provide courtesy rooms for guests to get showered and changes but The Senator Marbella does not. When I escalated this to the manager that the hotel advertises late check out everywhere yet I had no where to shower and get changed, she said no, there is no spare rooms, we are fully booked despite another staff member saying there were plenty of rooms available if I paid extra. When it was mentioned about getting changed after my public shower by the outside swimming pool, I was directed to use a toilet where someone had just had a sh*t.

The only positive is the cleaners and one particular chef at breakfast - they were fantastic – but this ‘spa’ hotel over all is an absolute con and run by amateurs.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank DDOMINGUEZ1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 13 January 2020

Dear Guest,

Although we sincerely regret your disappointment with your stay at our hotel, we would like to thank you for sharing your feedback, as we strive to improve with each and every stay.

Regarding our Spa, we would like to explain that on all published websites dealing with our hotel and services our Spa is an additional charge payment. This information is available on our website, through travel agencies and numerous booking websites. Respecting discounts in our Spa facilities, we would like to inform you that all our guests have the opportunity to join, free of charge, our “Senator Vip” loyalty program. You will instantly obtain discounts valid for numerous services and facilities, namely our Spa. However we truly regret the inconvenience this has caused you.

We are looking forward to having the chance to welcome you and to have you as our guest once again and change your current impression of our hotel.

Yours faithfully,

María González
GM Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2019

Can't fault the hotel for anything. nice clean rooms,brilliant views from rooftop pool and jaccuzi, food was brilliant and the staff were second to none, they all interacted with my 3 year old son and he loved it. Would definitely stay again.

Date of stay: October 2019
Trip type: Travelled with family
Thank bloor_88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 13 January 2020

Dear Guest,

Thank you so much for giving us a perfect rating. We are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves.

We really appreciate the time you took to share your excellent rating, and we would be delighted to welcome you to our hotel on a future occasion.

Yours faithfully,

María González
GM Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2019 via mobile

My first judgment on any hotel I stay at is whether they serve freshly squeezed orange juice at breakfast. Hotel Senator got off to a great start here and continued pleasing. We had a 6th floor Superior Room having a Balcony with great sea and mountain views.
Was surprised we were not offered Cava on checking in, but all forgiven when we saw 2 sm bottles waiting for us FOC in fridge.
The room would have benefited from doing away with the second double bed allowing more room. Everything was clean and in good order. Seems dated to have a telephone in the room but offset by the 43in Flat Screen TV with a “ChromeCast” link.
Location could not be better. Beach is only 5mins down a lane. Lidl is 10mins, a big Store/Supermarket is over the road. The local bus stops just along the road. No1 goes all the way to Puerto Banús; Marbella Centre and La Canada Mall in opposite direction all 1.18 euros. No need for taxis!
Staff were all hard working and very helpful. Would highly recommend.

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank Bugrlugs8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 24 October 2019

Dear guest,

Thank you very much for taking the time to write such a kind review regarding your recent stay at our hotel. Your feedback is very important for us and be assured that it will be shared with our team.

It is a pleasure for us to know that you had an enjoyable stay and our location has contributed positively your stay. We are looking forward to welcome you back!

Yours sincerely,

Ascensión Martínez
GM. Senator Marbella Spa Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2019 via mobile

Lovely hotel room well we're do I start room just stunning TV 2 beds safe fridge iron iron board mini bar bid balcony big patio doors lovely for day light toilet stunning separate toilet area 2 washing sinks shower local area nice quiet Robin Hood bar next door supermarket to top up bevvy for balcony we're iam sitting writing this review staff friendly

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank alan s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 30 October 2019

Dear guest,

Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We continuously work to provide our guests with an exceptional service, because our goal is for all our guests to leave our hotel happy and satisfied at all times, so I am very glad to know that we achieved this important goal during your stay.

I really appreciate the time you took to share your excellent rating, and we would be delighted to welcome you to our hotel on a future occasion.

Yours faithfully,
Ascensión Martinez
General Manager.

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Reviewed 12 October 2019 via mobile

Stayed here as it cam recommended by TUI. I definitely don’t recommend, staff very unfriendly and have no knowledge of trips excisions or any other information about Marbella , there is also no information on the hotel either. Room ok, breakfast ok. This hotel is A GOOD 20 MINUTES WALK to the old town and to all the restaurants and bars. You can get the bus from down the road. No facilities for you if your checking out late unless you pay extr 30 something euros to keep your room until 6pm. All in all this has not been a great stay and Marbella is beautiful and the sea so picturesque. Will not be staying here again and do not recommend

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Jenny S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Senator Marbella Spa Hotel, responded to this reviewResponded 31 October 2019

Dear guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

We are very sorry about your comments that our staff services were not very satisfactory; because all our formation is based to improve the kindliness and be professional to our guests.

Concerning your comment about the need of information about the area at the reception desk, we are sorry that we have not fulfilled your expectations. We are constantly concerned about this question and we inform you, that we dispose in every hotel about an information zone, where we include a summary about different brochures, time- tables, trips and prices of the touristic attractive areas.

We will work on the issues you addressed since our goal is to provide an experience that exceeds our guests´expectation. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back.

With much appreciation,
Ascensión Martínez
GM.Senator Marbella Spa Hotel

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