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Reviews (351)
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Reviewed 27 July 2017 via mobile

Easy check in upon arrival. Reception area and restaurant excellent. The hotel is spotless, and the beds are very comfortable - struggled to get up every morning as they were so comfortable! Location of the hotel is beyond brilliant for public transport. From the airport you take the train to the centre of Málaga (around €2.50). After around 3 stops you will get off the train at Málaga María Zambrano train station (clean, modern, full of restaurants & shops). Exit from the main doors, walk around the building to the right, and 500 yards you will reach the hotel. Couldnt have asked for a better location for public transport. The supermarket across the road from the hotel as everything you could possibly need when staying in Málaga and everything in the store is very cheap priced. Walking down the road towards Málaga old town & city centre will take you around 20 minutes. At first we thought it was very far but once you walk it once, the rest of the holiday you wont notice the distance at all. Obviously at 20 minutes I wouldnt suggest anyone who struggles to walk to attempt it - but taxis are very reasonable in the city for less abled persons staying in the hotel that want to visit the city centre & it's attractions.

Although the hotel reception, corridors and rooms have been renovated to a very high standard - I feel the rooms have had a few corners cut that lets the good work down just a little bit. The wood flooring could have been replaced during renovations as you can see where some slats have chipped etc. Likewise with the bathroom door, bottom of the door had started to slightly peel / expand from water etc - obviously as expected from a wood hotel bathroom door. These are very minor points, and 100% nothing to worry about when staying at this hotel, it's just the only 2 flaws I could think of! Just small things overlooked that could have made the room from excellent to 10/10 perfect.

Málaga has a lot to offer and we will most definitely visit again, and in doing so will stay at this hotel again.

Stayed: July 2017, travelled as a couple
2  Thank GerHughes89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Front Office Manager at Sercotel Malaga, responded to this reviewResponded 8 August 2017

Dear customer. Thanks to have time to write your review. We are very glad to receive feedbacks like yours so don´t hesitate to contact with personally me in case you decide to come back to Málaga. You will be welcome in our hotel.
Best regards
Daniel (Front Desk Manager)

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Reviewed 23 June 2017

Had a 6am flight to Malaga, so was at the hotel before 11, and they allowed me to check straight away, which was really helpful. All mod cons, if rather impersonal, but a really convenient place for onward travel. Will certainly use it as a stopover in future.

  • Stayed: June 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank oxford49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Front Office Manager at Sercotel Malaga, responded to this reviewResponded 8 August 2017

Dear customer. We would like to give you many thanks for your feedback. We are very nice that everything was good during your stay. Do not hesitate to contact with me directly in case you come back to Malaga.
Daniel (Front Desk Manager)

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Reviewed 20 June 2017

This hotel is clean and my room was spacious and comfortable. The breakfast is also good and they offer you a nice spread. The front desk staff is helpful and pleasant. The hotel is conveniently located near to the metro and the train station.

Stayed: June 2017
Thank Lexy2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Front Office Manager at Sercotel Malaga, responded to this reviewResponded 8 August 2017

Dear customer. Thanks for your review. We are very glad that everything was nice during your stay. We would like to see you again in our facilities!
Have a nice day!
Daniel (Front Desk Manager)

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Reviewed 24 May 2017

We booked a one night stay with our dog and the check-in and parking were looked after by a friendly receptionist. On arriving in our room our dog found a beautiful basket and food/water bowl, that was a first! The wifi is so quick to login and fast response I thought I was directly connected to a T4 line. Breakfast and checkout were just as good.

It is the first hotel I have ever stayed in where the temperature was perfect on arrival and did not need altering. The beds are enormous and very, very comfortable.

One suggestion though; could you have a seating area for dog owners outside the breakfast buffet as some pets don't like to be left in strange rooms.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JohnSilvertown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Sercotel Malaga, responded to this reviewResponded 29 May 2017

Dear guest,
Thank you for such a wonderful review. It is such a pleasure to know that our guests have been feeling like home during their stay. Our team works toward geting satisfied guest like your. Please do not hesitate in choosing our hotel for a future say in the city. Kind regards

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Reviewed 18 May 2017

The rooms were spacious, clean! The staff was very friendly- especially the manager, Dan- he helped us make restaurant reservations, guided us about our visit and helped us figure out things- so thank u Dan! We had an enjoyable stay. The hotel is near one of the beaches we visited- but other than that, it is not exactly centrally located- it was a 10-15 minute drive by taxi to the main central district- the heart of all activity in Malaga.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank Abee122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Guest Relations Manager at Sercotel Malaga, responded to this reviewResponded 22 May 2017

Dear guest,
Thank you for writting a comment about your stay in our hotel. We are very glad that you enjoy all our facilities and we of course are very pround of the service provided by our staff. We will of course forward your comment to all of them as we always do. We hope you choose us again if visiting Malaga again. Regards

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