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All reviews one night expensive taxi an early flight hire car google maps late arrival busy road an overnight stay bus service following morning bus stop breakfast was included costs euros yogurt family room the hotel is clean budget hotel
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Reviewed 5 November 2018

The one thing I would say is it can be difficult to find depending on your sat nav route if driving, especially in the dark. We were directed what looked like an industrial estate and then down a single track under a dual carriageway, this is correct don't worry.

The hotel itself is what you expect from a Holiday Inn Express. Functional, clean, professional service. Breakfast is included and is the continental buffet style.

Lots of free parking, ideal for us as a late arrival into Malaga before driving on elsewhere in the morning

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank 70sThrowback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2018

Our stay was marred by the very unpleasant attitude of the receptionist who seemed to take exception to our attempts to greet her and speak to her in our limited Spanish. The look on her face would kill and her attitude was pretty nasty. A bit of a shock to us as we had encountered nothing like it during our travels in Spain. Maybe she was tired however she should remember that first impressions are important. Her attempts to put things right kind of made things worse.
Having said all that our stay was ok. Like others have said this hotel is not really an airport hotel. It's in the middle of nowhere and has no shuttle bus. We did however arrive and depart by bus. €3 each on each journey. We arrived at the main railway station and found the bus easily and the driver kindly told us where to get off. It seemed we had been dropped on the edge of a motorway in the middle of nowhere but was in actual fact only a three minute walk to the hotel. In the morning, after the 4.00a.m snack breakfast which was a pleasant surprise and in actual fact was more than adequate to get you on your way, we again caught the bus (A line) to the airport. About a 5 minute journey.
Our room was very comfortable. Fairly basic but clean and provided everything we needed for an overnight stay. Although very close to the very busy road there was no noise from outside or from other guests and we slept well in the comfortable beds(our room had twin beds but it didn't matter) and the choice of pillows was a nice surprise.
We had something to eat in the cafe type restaurant after we had checked in and although there wasn't a wide choice of dishes it was fairly ok. Pretty standard, not what we would have chosen but there was nowhere else so it had to do. Would probably stay again for a night before or after a flight but only if we could catch the bus again. But would probably look for something better. The unpleasant greeting really put us off the place. The price of a taxi for such a short journey is outrageous.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Malaga Airport, responded to this reviewResponded 3 weeks ago

Hi Elizabeth S,

Thank you for your stay and for taking the time to share your experience with us. It is great to see the high rating you gave to our cleanliness and to your sleep quality. I am also pleased to read that you found our rooms to be comfortable.

While we are happy with your kind comments, I am sorry for the difficulties you had experienced at check-in. As a valued guest, I know this is not the kind of experience you expect and I am sorry that we fell short. Our managers have been informed of your situation and have reinforced training to our staff.

We hope to get another chance to give you a more pleasurable stay should you be in the area again.

Thanks,

Christian C.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018

You get what you expect from a Holiday Inn Express. Room clean, breakfast self service. We were warmly greeted on arrival and checked in efficiently.

Getting to the place once we returned our hire car proved difficult. The hotel does not operate a courtesy bus so we paid 3 euros each to ride one stop on the Airport/Malaga bus.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Chestertripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2018 via mobile

Friendly welcome and room far away from elevator just as requested. Standard room but quite warm temperature. Open-window-cooling but noicy due to Airport area. Very good to be able to acommodate family of four in one room for a quick stay.

No shuttle bus but Line A works fine and tickets refunded at check-in. Restaurant open late for a meal - not fancy but OK. Breakfast included with for ex. toast, cheese, ham, yoghurt, juice, muffins, fruit. Not luxory but indeed sufficient and appreciated.

All in all an Airport hotel that delivers. Keep up with the friendly attitude. We have stayed before and will stay here again.

Do take the bus or taxi - walking possible but a bit dangerous while crossing the roads. Free parking if you have a car.

Date of stay: October 2018
Trip type: Travelled with family
Thank Dejla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2018 via mobile

Very clean room and bathroom. Food was limited, but they allow you to get a carry out! Breakfast was basic but we left there at 05.00, later breakfasts were cooked! Need to order a taxi to take you to the airport €20! Only a 5minute journey. Overall a good hotel.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank rowlinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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