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All reviews across the bridge the river short walk over the bridge glashaus restaurant club room rhine view hohenzollern bridge great hotel beer garden old town cologne cathedral main restaurant rooms are spacious perfect location excellent stay train station trade show
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Reviewed 8 October 2018 via mobile

Stayed on the club level. This is a great hotel - good service and loved the club breakfast and snacks. Was able to order full breakfast and the mini bar was replenished daily. Easy walk over the bridge into the city and 15 minute walk to convention center. Highly recommend.

Stayed: September 2018, travelled on business
Thank beachbumFL_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Cologne, responded to this reviewResponded 8 October 2018

Dear beachbumFL_8,

I was pleased to see that you were happy with your stay at our hotel. I am glad that you liked our club lounge and the service that is provided there.
We are very happy that you enjoyed your stay with us and truly hope that we will be able to welcome you back very soon!
Best Regards,

Robin Saunders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Nice hotel with very grand lobby & staircase to restaurant. bar to left of reception was well appointed but service slow. Restaurant had an excellent choice on menu, but not cheap.
Disappointed with room, this hotel is showing it's age and needs some modernisation.
Bedroom & Bathroom were not up to the standards expected of a 5 star hotel.

Room Tip: Asked for a River View Room but not available, looked out on a yard with wheelie bins!
  • Stayed: September 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Philip_Maggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 4 October 2018

Dear Philip_Maggs,

Thank you for sharing the experience you made in our hotel with us, as it gives us the chance to improve our service and facility.
We appreciate and understand your comments about the condition of the guest room. The Hyatt Regency Cologne celebrated its 30th anniversary this year and we are aware that at a constant update of the interior is necessary.
We therefore plan to renovate all guest rooms and bathrooms, but this will take a while to complete. Please accept my sincere apologies for any inconveniences caused during your stay at our hotel.
Dear Philip_Maggs, we would highly appreciate to welcome you back to the Hyatt Regency Cologne in the near future.

Greeting from Cologne
Robin Saunders
General Manager

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Reviewed 29 September 2018

Very bad experience with front desk staff,that tries to refuse the benefits of Explorist Status and tries to sell you the benefits instead.Poorly managed Staff at the front desk.avoid this Hyatt if you can

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank MikeShaikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 4 October 2018

Dear MikeShaikh,

Thank you very much for taking the time to give us some feedback with regards to our facilities and services during your last stay at Hyatt Regency Cologne.

It is our number one priority to ensure that every guest leaves our hotel feeling happy and completely satisfied. In hopes to improve, we would be more than grateful if you could send us an e-mail to socialmedia.cologne@hyatt.com with a few details, telling us about what went wrong during your time here.

Greetings from Cologne,
Robin Saunders
General Manager

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Reviewed 23 September 2018

We thoroughly enjoyed our few nights at the Hyatt Regency in Cologne. On check in they couldn't find our room reservation - this took a little while to fix however to make up for it the hotel provided us with breakfast each morning. Whilst breakfast is expensive I would strongly recommend you purchase breakfast from this hotel. It is phenomenal - anything you could want is there. An egg station, a separate room for cold stuff such as cheese, meat, yoghurt, fruit etc. A bread station, pastry station, juice station. I found the hotel room to be quite dim, there's not much lighting in the actual room so this made it difficult at times. Otherwise a large bed, quite hotel room (even being beside the train line), a great location for walking straight over the bridge and straight to Cologne Cathedral. Strongly recommend.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sellis1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Cologne, responded to this reviewResponded 24 September 2018

Dear sellis1313,

Thank you for the positive rating on your stay!
It is always the greatest compliment to receive full five-stars from our guests and to know that they have left our hotel feeling completely satisfied and happy. I am pleased to read that you really loved our breakfast buffet, but very sorry about your disappointment regarding the lighting in your room.
Thank you for choosing to stay with us during your time in Cologne and I hope we have the pleasure of welcoming you back soon!
With best regards,

Robin Saunders
General Manager

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Reviewed 21 September 2018

Very comfortable room, which I guess like most did not actually look onto the cathedral. I guess the really great part was the breakfast which, at €25, is not super cheap but is really very good. Pretty much every conceivable thing on offer.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank B3452IOchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 21 September 2018

Dear B3452IOchris,

I am happy to read that you were pleased with your stay in our hotel and enjoyed our breakfast and room.
It was an honor reading your review and I am glad to extend your words of satisfaction to the rest of the team.
We look forward to welcoming you back soon.

Best regards,
Robin Saunders
General Manager

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