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All reviews across the bridge the river short walk over the bridge glashaus restaurant club floor rhine view hohenzollern bridge old town cologne cathedral excellent hotel main restaurant rooms are spacious perfect location perfect stay train station trade show city centre
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Reviewed 21 September 2018

Wonderful view of the Cathedral from our room, a 15 minute walk across the bridge lands you in the center of the old town with a multitude of restaurants and shops. Large spacious room. Nice walk along the river where the river cruise ships dock.

Date of stay: November 2017
Thank SkyeBlueWaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 21 September 2018

Dear SkyeBlueWater,

It was a great pleasure to have you as our guest, and your comment about the view and location of our hotel makes me very proud. Our wonderful location gives our leisure and business guests the possibility to enjoy their stay to its fullness.
Dear SkyeBlueWater, it will be an honor to welcome you back at the Hyatt Regency Cologne soon.

All the best from Cologne,
Robin Saunders
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

We stayed at the Hyatt for 3 nights last year to experience the Christmas Markets, its in a great location.............. we had a room with River Views which is well worth the upgrade.
Just a walk across the river and you're at the Cathedral, the markets are all within walking distance. The rooms
were clean and comfortable, the décor though out the Hotel is Modern and Smart, lovely Cocktail Bar in the reception area which we retired to before Bed.
Would definitely stay again if we were to return to the city.....also very close to the Train station so getting from the Airport to the Hotel was inexpensive and hassle free.
We didn't include Breakfast but would recommend that you do as the only cafe's are across the river so unless you don't mind a walk before your coffee include it in your stay.

Date of stay: December 2017
1  Thank _anna_burgess24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 17 September 2018

Dear _anna_burgess24,

I am happy to read of your comment on our location and the décor throughout our hotel.
It makes me proud to read about your positive experience with us and hope you visit us again soon.
Thank you very much for the kind feedback,
Robin Saunders
General Manager

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Reviewed 13 September 2018 via mobile

The Hyatt Regency is an a great location overlooking the cathedral, the landmark in Cologne. But let’s make no mistake. The hotel is dated, outdated perhaps. The rooms are late 80s/ early 90s at best. The torch? You need that to find your way around the room. They are dark. And with the ceilings being super low it can feel claustrophobic at times. Breakfast is the best feature of the hotel, no doubt. However, I strongly advise not wearing any clothes that you value. Why? The chairs are so old that the leather rubs off and transfers to your sleeves and leaves black marks (so white shirts are off limits). Unbelievable that a hotel that considers itself 5 stars has not invested in an upgrade in years as simple as buying new chairs for the “Glashaus” (I stay at the Hyatt frequently). As to the communal bathrooms that truly is 80s! Shocking.

Date of stay: September 2018
Trip type: Travelled on business
Thank MeisterLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 14 September 2018

Dear MeisterLondon,

Thank you for taking the time to leave us an honest feedback. We have already undergone massive renovations to our lobby and outside area over the past few years. Please be informed that we will continue to renovate our rooms and all areas of the hotel in the near future as we want our guests to receive the best of the best. Nevertheless, we have relayed your comments to our department heads as this type of feedback helps us to find out what we need to improve on. I hope that we will have to honor of welcoming you back soon in order to provide you with the comfort and standard which you deserve.

Best wishes from Cologne,
Robin Saunders
General Manager

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Reviewed 12 September 2018

Wonderful hotel and city. Very nice caring staff and they knew their business. Clean room with all the things you need. The bathroom was bigger than usual with separate bath and shower. Nothing was a problem they were there to help and they did. We hired bicycles which I would recommend to get around the city quicker. We would definitely return if we go that way again. Really happy and pleased we chose this hotel.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank relaxed12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 14 September 2018

Dear relaxed12,

I am happy to know that you enjoyed the amazing location of our hotel and thank you for the positive feedback regarding our bathroom.
I am ecstatic to see that you found such wonderful words to our house and it was a pleasure to read all your wonderful words regarding your stay with us our house.
I look forward to welcoming you back soon to our beautiful city.

With kind regards,
Robin Saunders
General Manager

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Reviewed 9 September 2018 via mobile

The location is perfect to walk into various parts of town. The staff are brilliant, very friendly and accommodating. Breakfast is delicious (definitely hit the omelette station) and the bar is very accommodating for socialising and working. One downside is that they hike the prices up significantly during work events such as Gamescom. My company paid so it wasn’t an issue for me but I did notice it. Otherwise, it’s a great hotel.

Date of stay: September 2018
Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyCologne, General Manager at Hyatt Regency Cologne, responded to this reviewResponded 10 September 2018

Dear Nicole S,

I am delighted to know that we were able to make your experience with us, an amazing one and that you enjoyed our breakfast. It will give me great pleasure to communicate your kind remarks to the departments. It will be a privilege to welcome you back soon.

With Kind Regards,
Robin Saunders
General Manager

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