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Reviews (577)
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All reviewsrooftop barmodern hotelper daycomplimentary soft drinksfifth floorgreat views over the citycomfortable beds and linensbad wifiwifi is freeshort walkweekend staythe air conditioningparking ticketgreat hotelbreakfast was includedmarket squareroom rate
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37 - 42 of 577 reviews
Reviewed 15 August 2017

Clean and comfortable hotel. Location is good, close to shops and restaurants. Breakfast was simple but efficient.

Only down side was the WIFI system is slow and I only have 100MB data per day and only one device is allowed to be logon in any one time. The WIFI speed and daily allowable data is just not good for business travellers.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank mambo612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception52062, Leiter Front Office at INNSIDE by Melia Aachen, responded to this reviewResponded 16 August 2017

Dear mambo612,

thank you very much for your kind review.

We are very glad that you enjoyed your stay with us and your time in Aachen.

Your feedback is very important for us to improve and we are sorry to read that you were not satisfied with our internet.

It would be our pleasure to welcome you back to our hotel.

Kind regards

Your Innsider

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

I was quite disillusioned by the fact that the procedure to get online was tedious, limited to one device per room, and slow. I can't believe that you have to pay, even a measly 6 euros or so to be connected.
My experience was otherwise excellent.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank sawtooth2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception52062, Leiter Front Office at INNSIDE by Melia Aachen, responded to this reviewResponded 16 August 2017

Dear sawtooth2017,

thank you very much for your review here on Tripadvisor.

We are very happy to read that you enjoyed your stay with us and especially that you have kept our staff in such good memory.

We are sorry that you were not satisfied with our internet but we value your feedback in order to improve.

It would be a pleasure to welcome you back, next time you visit Aachen.

Kind regards

Your Innsider

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Great hotel with nice clean morden rooms. The staff are really helpful. Breakfast was great and lots of choice. Also great views over the city.

Underground car park for 18 euros and only a few minutes walk for the centre..

Stayed: August 2017, travelled with family
Thank ROSSB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception52062, Leiter Front Office at INNSIDE by Melia Aachen, responded to this reviewResponded 16 August 2017

Dear ROSSB1,

thank you so much for your great review and your kind words!

We are so glad that you enjoyed your stay with us and especially that you have kept our staff in such good memory.

It would be our pleasure to have you as our guest again, the next time you come to Aachen!

Kind regards

Your Innside Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017

Lovely hotel receptionist was out standing so helpful Alina could not do enough for us. The hotel is bright and modern all the staff are friendly and the food was great will always stay in this hotel when we go to Aachen. Roof top bar and restaurant are out standing.

Room Tip: All rooms are excellent
  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception52062, Leiter Front Office at INNSIDE by Melia Aachen, responded to this reviewResponded 4 August 2017

Dear Tony B,

we very much enjoyed having you as our guest!

Thank you very much for your kind words.

We look forward to your next stay with us in Aachen!

Best wishes

Your Innside Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

We spent 2 days in Aachen on vacation and enjoyed our experience at the Innside Aachen. The hotel is in easy walking distance from the major sights downtown (Dom, Rathaus, Markt). Our room was pretty good size for European standards, very efficiently designed and clean. The only sounds were occasional footsteps on the floor above (we were on the 3rd of 4 guest floors); although our window faced the road we did not hear any street noise. The rooftop bar is great (we did not have any food but it looked good). The breakfast buffet was top notch. The personnel was very helpful and accommodating. If we go back to Aachen at some point we will stay here again in a heartbeat.

Room Tip: Our room on the 3rd floor was quiet despite facing the street
  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Silke72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception52062, Leiter Front Office at INNSIDE by Melia Aachen, responded to this reviewResponded 3 August 2017

Dear Silke72,

thank you very much for your kind review!

We are very glad that you enjoyed your stay with us and especially that you kept our staff in such good memory.

We would be happy to have you back as our guest again the next time you visit Aachen.

Kind regards,

Your Innsider

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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