My husband and I chose Capri by Fraser, Frankfurt, as somewhere to stay when acclimatizing to Europe time zones after flying from Australia before starting our holiday. We stayed there for 4 days on arrival and also for 2 days before returning to Australia.

We chose the hotel as we had experienced Fraser World hotels previously. We also wanted somewhere that was air-conditioned, had all day dining within the hotel, and also a guest laundry. Capri by Fraser advertised all these things and their pre-stay welcome email again reinforced the all-day dining at the hotel’s restaurant.
We stayed in a one bedroom executive apartment. Our apartment for the first stay was very clean and spacious and well stocked. The apartment for our second stay lacked shampoo, a tea cup, and detergent for washing dishes. As we were there only for 2 days the second time, we didn’t request replacements.

The guest laundry was also clean and served the purpose for our stay.

The staff were very helpful and very accommodating and the man serving in the bar was very personable and remembered our drinks – even across the 3 weeks between our two stays. The bar though was not open on weekends.

However, there was no all-day dining, despite the additional advertising beside the elevators. The restaurant provided breakfast but was not connected to the hotel and there was no charge back facilities to our hotel account. Breakfast vouchers were required to be pre-purchased from reception or cash paid at time of breakfast. This was not advised on check-in, and confusion reigned at our first breakfast.

That was the only time the restaurant was open and on enquiry at dinner time, we were advised that the restaurant would not be providing all-day dining for another two months. Yet the pre-stay welcome email before our second stay again advised of all-day dining. There were restaurants nearby, but we were wanting to stay in the hotel after our long flight. That was our plan. And especially so for one day when I was not well.

The air-conditioning also barely functioned. There was no temperature control and it basically blew out warm air. The outside temperature was cooler and we attempted to open the windows for cool air, but the construction noise and traffic outside meant we couldn’t keep them open. On our second stay, our apartment was at the back and easier to keep windows open. In fact, the hotel was so warm on a couple of occasions, Reception opened the main doors for cooler air. It was fortunate we were not there for any of the really hot days.

I would not stay there again, and would be wary about any Capri by Fraser premises.

Room 608:

Dirty and defective shower.
Thermostat of shower was bellen
Glass table was hold together by yellow tape
Breakfast was terrible: staff only busy with there phones. Scrambled eggs very cold. No glasses for latte machiato. (Dish washer takes an hour?)
And totally no reaction on the feedback by checking out. The first time in 2017 it was great but now a turn down.

We’ve stayed 9 nights here. The room was well designed with modern interior and efficient utilisation of the space.
We could have enjoyed our stay if not the housekeeping and services.

1.
The shower drain was almost blocked, we had to stop several time during a shower to let the water run down the drain.

So we asked to fix it on three separate occasions (days apart, to allow them some time to action, or were we too thoughtful there?)

On the third occasion we asked for a confirmation that this will be taken care of for sure, and were acknowledged.
(Apparently no action was taken by then in spite of twice of asking nicely).

Returning from our tour that night, we asked the front staff and was confirmed that this has been taken care of.

However, I found it only got worse; not only was it blocked, but the filth in the sewage started to back flow out of the drain.

Enough was enough, we asked for a room change, and finally got a new room, at 8th night of a 9 night stay (to be fair on their side though, I’d mention the new room was an upgrade).

2.
However (again), the new room had a very poor air conditioning. The air conditioners, running at coolest temperatures at highest fan speeds, were not cooling at all.

3.
We also found that the housekeeping has never replenished any amenities at all. During the 9 nights’ stay, we had to ask every amenity every time when it was consumed, including toilet papers, tea bags, cotton swabs, shower gel, hair conditioner, etc.

Given that there was not a single day that any of them was replenished, I assume this is the standard of the hotel, or the housekeeper was particularly and consistently negligent to our room only.

(I guess it wasn’t a matter of tipping or not - ‘cause we’ve put tips under the pillows but found they were not taken).

So in conclusion, I wouldn’t recommend this hotel for longer than a couple of nights stay.

My one star goes to the female front desk night staff who helped and changed our room finally. We approached to two of other staffs before and weren’t given any help.
Another star goes to the efficient design of the room. But for the terrible housekeeping it could have been a pleasant stay.