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Elizabeth F
Englewood Cliffs, United States

Families! READ THIS!

2.0 of 5 bubblesReviewed 3 Jun 2024
Wow, I was so off when I booked this one. This hotel is literally above a bar. There is no reception desk. The rooms are small (very small) and the beds are only doubles. There is construction everywhere and nothing close nearby. We checked in, went upstairs, immediately felt uncomfortable, and left. I book based on reviews, so I was very surprised at my error. It was sketchy that I abandoned the hotel completely, gave up all the money, and rebooked at the Elysee. I do NOT recommend this for families.
Date of stay: May 2024
Room Tip: Choose a new hotel.
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (155)
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Reviewed 9 February 2024 via mobile

Nice and quiet hotel with good and experience personnel .

Everything is clean and tidy, great bar and good breakfast included in the price.

excellent and high-speed elevators.

I can recommend this hotel for my part.

one minus is that the rooms are very small and only have a shower.

Room tip: Checkout in the morning the busiest time
Date of stay: February 2024
Trip type: Travelled on business
Thank fatalistd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miriam Ziemer, Geschäftsführer at Moxy Hamburg City, responded to this reviewResponded 17 February 2024

Dear fatalistd,

We very much appreciate your comments regarding your stay at our Moxy Hamburg City. It is always a pleasure to receive positive feedback.

We will share your impressions with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Miriam Ziemer
Captain aka Hotel Manager
Moxy Hamburg City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2023

The atmosphere projected was of a trendy backpackers, and to that they succeeded. The main dining - lounge - community area on the ground floor worked well with many people coming of the street to eat and drink. The hotel was busy with customers with suitcases or backpacks coming or going.
We stayed 3 nights, the room somewhat devoid of chairs, with only a round poof and a seat beside the bed but the room was a good size and all amenities in good order. It appeared to be somewhat on the outer edge of the city until we found the train station (to the city) was close by. Staff were pleasant, food and drink good. Yes, I could stay there again.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank robertsG28KU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miriam Ziemer, Geschäftsführer at Moxy Hamburg City, responded to this reviewResponded 24 September 2023

Dear robertsG28KU

Thank you very much for your positive comments regarding your stay at our Moxy Hamburg City. It is always a pleasure to receive positive but also critical feedback.

We will share your impressions with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We hope to see you soon again at our Moxy Hamburg City and that your next visit will be as pleasant as the previous one.

Best regards

Miriam Ziemer & Crew
Captain aka Hotel Manager
Moxy Hamburg City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2023 via mobile

Indoor underground parking next to the hotel is €30 per night. Front desk, restaurant and bar are all at one desk which is a bit confusing. Young, trendy, millenial type hotel and interior. Good value for money. Good breakfast. Basic services.

Room tip: Good breakfast
Date of stay: August 2023
Trip type: Travelled on business
Thank roryjdoyle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miriam Ziemer, Geschäftsführer at Moxy Hamburg City, responded to this reviewResponded 2 September 2023

Dear rorydoyle,

We very much appreciate your comments regarding your stay at our Moxy Hamburg City. It is always a pleasure to receive positive but also critical feedback.

We will share your impressions with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We sincerely regret that your experience during your stay at our house did not meet your expectations in total. But we are a bit surprised, because we only charge 25€ and not 30€ per night for our parking. At the Moxy everything happens around the desk in the lobby where we do the check in and also the restaurant and bar. If we are fully booked and there are a lot of guests at the same time in the lobby, somethimes it seems a bit confusing. But that's the Moxy style and concept - we like that!

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Best regards

Miriam Ziemer & Crew
Captain aka Hotel Manager
Moxy Hamburg City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2023

If you like trendy but approachable hotels, this is where to stay. It is playfully designed, and oriented toward fun. The staff is quite friendly and helpful. The room is good and up to the standard you would expect in this price range. A major transport line is pretty close by.

Room tip: I had a short stay and took what I was given. It was comfortable and nice.
Date of stay: August 2023
    • Value
    • Rooms
    • Service
Thank davidmoniz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miriam Ziemer, Geschäftsführer at Moxy Hamburg City, responded to this reviewResponded 17 August 2023

Hello davidmoniz,

Thank you very much for your positive comments regarding your stay at our Moxy Hamburg City. It is always a pleasure to receive positive feedback.

We will share your impressions with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We hope to see you soon again at our Moxy Hamburg City and that your next visit will be as pleasant as the previous one.

Best regards

Miriam Ziemer & Crew
Captain aka Hotel Manager
Moxy Hamburg City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2023

The hotel is immaculately located around all sorts of public transportation. The rooms are kept clean and tridy at all times and the staff service is immaculate. Could not recommend a better place to stay in Hamburg

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Abdullah K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miriam Ziemer, Geschäftsführer at Moxy Hamburg City, responded to this reviewResponded 13 August 2023

Dear Q2028Vlabdullahk,

WOW, thank you very much for your perfect review. We very much appreciate your comments regarding your stay at our Moxy Hamburg City. It is always a pleasure to receive such positive feedback.

We will share your impressions with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Miriam Ziemer & Crew
Captain aka Hotel Manager
Moxy Hamburg City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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