We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Janette M
Sydney, Australia

It’s not bad, but it could be better

3.0 of 5 bubblesReviewed 16 Jun 2024via mobile
Although the room was exceptionally large and we had a river facing view, which was nice, that’s about all I can say to encourage you to stay here.
At first I thought we’d been given a room for a disabled person as the bed was so low to the ground, but the bathroom was not suited to disabilities so it was just an exceptionally low bed, given that the average German man I’ve seen seem to be well over 6ft tall, even I am 5’7”, I found it uncomfortable to get in and out of.
The wifi in our room was pretty much non existent. You know how a wifi icon is rainbow shaped, our intermittent connectivity was the little dot at the bottom of the rainbow, if I stood right at the entrance door.
You have to ask to have your room cleaned and if you forgot, too bad. Our room wasn’t attended to the 3 nights we were there but I managed to get our bins emptied, once. There was a space for a fridge, but no fridge, no phone either to call reception to request room clean.
The bathroom, while nice, had the toilet paper holder right in the splash zone from the shower, so everyday we had wet toilet paper.
We didn’t eat at the hotel, breakfast was €25 each so we went to the street that is a 2 min walk away and has breakfast for €8.
The staff were all very pleasant.
All in all, there is nothing wrong with this hotel and Hamburg generally is not cheap, (we were hit with an unexpected city tax upon checkout, which we have not paid in any other German city), but I think for the price, things could have been better.
Date of stay: June 2024
Room Tip: Make sure you let them know to makeup your room, maybe upon check in let them know you want it...
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Hotels.com
  • Official Site
    $153
  • Expedia.com
    $251
2.2 km from relexa hotel Bellevue
Free Wifi
Restaurant
  • Hotels.com
  • Scandic Hotels
    $210
  • Priceline
    $241
2.1 km from relexa hotel Bellevue
Free Wifi
Pets Allowed
  • Hotels.com
  • ZenHotels.com
    $288
  • Expedia.com
    $299
2.2 km from relexa hotel Bellevue
Restaurant
Room service
  • Hotels.com
  • Expedia.com
    $269
  • AdinaHotels.com
    $234
2.7 km from relexa hotel Bellevue
Pool
Heated pool
  • Hotels.com
  • Expedia.com
    $209
  • Priceline
2.3 km from relexa hotel Bellevue
Free Wifi
Restaurant
  • Hotels.com
  • ZenHotels.com
    $244
  • Expedia.com
    $258
0.7 km from relexa hotel Bellevue
Free Wifi
Restaurant
  • Hotels.com
  • Preferred Hotels
    $359
  • Expedia.com
    $394
1.5 km from relexa hotel Bellevue
Free Wifi
Pool
$160
Fully refundable
No prepayment needed
Book Now with Marriott Bonvoy
  • Booking.com
  • Hotels.com
  • Priceline
    $160
1.3 km from relexa hotel Bellevue
Free Wifi
Restaurant
Aussenansicht Hotel Hafen Hamburg
  • Hotels.com
  • Expedia.com
    $242
  • Algotels
3.3 km from relexa hotel Bellevue
Free Wifi
Restaurant
  • Hotels.com
  • ZenHotels.com
    $103
  • Expedia.com
    $114
0.8 km from relexa hotel Bellevue
Free Wifi
View more hotels in Hamburg
Reviews (334)
Filter reviews
334 results
Traveller rating
94
162
57
14
7
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
94
162
57
14
7
See what travellers are saying:
Selected filters
Filter
Updating list...
2 - 7 of 334 reviews
Reviewed 9 March 2023

I arrived early evening, in the dark, luggage lost in transit.

I was given a room in the older section of the building, which was quite nice. Everything worked as it should and the bed delivered a good night's sleep.

Breakfast, although not usually included, was a great start to the day.

On the second day my luggage arrived and was put in storage - waiting for my return on a day of sightseeing.

Room tip: Room 45 had good proportions and was very quiet.
Date of stay: February 2023
    • Value
    • Location
    • Service
1  Thank George M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2022 via mobile

Really liked this place. Main building faces the water. There’s a courtyard in the back that faces onto a nice quiet street. Has parking for maybe ten cars, I think parking was €18 per night. Staff were nice. Place itself was charming and had good place-energy. Room was clean and nice. Also not very expensive. Next time we’re going to Hamburg I’m definitely going to see if this place is available.

Room tip: It’s fine but if you are a nervous driver, know there isn’t much clearance around the car when driving through gate to the little courtyard.
Date of stay: August 2022
Trip type: Travelled with family
1  Thank Gustav E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2020

This is a hotel where most things work, but dont look for anything extra. There is no AC and during a very warm couple of days we experienced the rooms incredibly hot and they didnt have a fan to help us out.
Location is really good, walking distance to everything and amazing restaurants in the street right behind. Parking is also really good.

Date of stay: June 2020
    • Location
    • Cleanliness
    • Service
2  Thank esbech
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2020 via mobile

Had a great spacious room on 2nd floor overlooking the Alster and with a medieval bed and extra couch for extra guests. Quiet and clean. Crhistmas chocolates outside the door as a little surprise on the 24th. Very good breakfast. Kind and helpful staff all around.

Date of stay: December 2019
Trip type: Travelled with friends
Thank Kroglund
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
relexabellevue, Review Manager at relexa hotel Bellevue, responded to this reviewResponded 12 January 2020

Many thanks for taking the time to do a review. We are very pleased that you were so satisfied and are looking forward seeing you again. Greetings from Hamburg.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2019

This hotel is in a beautiful setting next to the Alster. It is about 25 minutes walk from Hauptbanhof. You are a couple of minutes away from some great bars and restaurants, which are busy and really nice to visit.
The hotel staff are excellent: they are polite, knowledgeable, friendly and welcoming. They speak fluent English. I stayed on the ground floor. It wasn't loud and my sleep was not disturbed by the car park. The room was immaculately clean with good facilities: minibar, TV with loads of channels and a powerful, easy to use shower. There is plenty of room to work, if you need to. There are a couple of ways to walk into town and it is a very pretty walk.
I thought the hotel was good value and would be happy to stay here again because the local facilities are great, without the hurly-burly of the City Centre.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank headbeeguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
relexabellevue, Review Manager at relexa hotel Bellevue, responded to this reviewResponded 3 December 2019

Dear Guest, many thanks for your feedback.
We are pleased that you enjoyed your stay with us and are looking forward seeing you again.
Best regards, Franziska Tornow / Review Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews