I have travelled across the world and have to say that this is the most unfriendliest establishment I have ever visited. The staff are arrogant, rude and dismissive of people if there are better pickings (i.e. a larger group standing outside)
After having made a reservation online 4 days earlier and receiving confirmation of the booking, we arrived 20 minutes late due to unexpected travel disruptions. On entering the establishment and explaining that we had a reservation, albeit that we were a little late, the server asked us to confirm the number in our group. She then looked at her watch, pointed to the clock and told us in a very firm, loud and impolite tone ‘TO GO’ and kept waving her arm in an aggressive manner following us out of the door. We felt like we were naughty school children arriving late for a class, even though we are middle aged. As you can imagine, It was very embarrassing for us, particularly when the other customers sat and watch as she made a big scene. Whilst leaving we noticed that there were tables available, which was a little confusing initially, but soon became obvious why we were marched out....
On entering the establishment prior to all the furore, we observed a group of six people who the same server was offering to try and accommodate (they clearly had no booking). At the time, we thought nothing of this event, because restaurants generally try to accommodate people who simply walk in off the street. As you can probably guess, they were ushered to the vacant tables soon after we left, which was disgraceful. There is clearly an agenda!
I cannot comment on the quality of food and ambience, but would recommend that you avoid this place at all cost, they need to be taught a lesson in manners. Nobody should be treated like we were over a restaurant booking, it really spoilt our evening. If I could have given them a zero, I would have done so. There are plenty of nice establishments around the corner, who are polite, courteous and serve great food at a good price.
If any of the owners or management of Dicke Wirtin read this review, I would recommend that you provide your staff with basic training in customer service. It will go a long way to maintaining your business, because your potential customers who book on the basis of a recommendation will not accept the attitude of your staff and write more articles similar to this one.
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