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Kaka3
Kladno, Czech Republic

GARDEN INN NEXT TO THE STADIUM

3.0 of 5 bubblesReviewed 31 Dec 2023
Average Garden Inn at best. Arrived during the evening, there was only one receptionist and at 8PM restaurant closed, due tu Christmas holidays they said. However there is no restaurant outside the hotel in close proximity, so that was really a bummer. Room was OK, but as you would expect in Garden. Good thing is, that there is a sauna and a small gym. Breakfast was decent.
Date of stay: December 2023
Trip type: Travelled solo
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviewed 4 December 2023 via mobile

Visiting the Christmas market and probably should have chosen the Hamton hotel due to location. Much construction at hbf and bad cannstatt (the 2 train stations necessary), so it caused very much walking just to get to hotel, and the only way to get close to the hotel was to change to bus 45, which was quite a walk to catch and take to train station... so extremely inconvenient for city centre activities. Recommend the HGI offer a seasonal shuttle to Christmas market.

Everything else was good except heating in room was too high and could not be turned to a comfortable position. We finally just turned it off even though it was snowing outside so that we could sleep.

Breakfast was very nice, although front desk told us there would probably be sparking wine on Sat. morning, but there wasn't. Buffet was wonderful with make-your-own-waffles, eggs, bacon, sausage, and much more, or cooked-to-order eggs, omelet, etc.

Beds comfy, shower very nice except glass doesn't completely enclose shower and you need to be careful not to get the bathroom floor wet. Hot water was wonderful.

Room tip: Breakfast wasn't too busy on Saturday morning at 10:30. (Ended at 11:00)
Date of stay: December 2023
Trip type: Travelled with friends
Thank Homeschool_Mom_Patti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023 via mobile

Having stayed at this Hotel many times in the past I was very disappointed. Cleanliness outside the Room was very average. The smallest Bed I slept in for the last 30 Years. Compared to pre Covid the Price per Night has doubled but the Service is now worse.

Room tip: Watch out for Football Games and access to the Hotel due to Road-closure due to Football. Pre book the Bed-size.
Date of stay: September 2023
Trip type: Travelled with family
Thank Quest19160684383
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2023

Avoid this hotel at all costs!!!
On Friday, September 1, 2023, during my check in process. I specifically asked the front desk workers if I could park on the street and they assured me that I could park the car there without any problems. One of the people who I spoke with at the front desk was Roza. The next morning, at around 9:30am on September 2, 2023, I went outside to get my car and noticed that it was about to be towed away by a tow truck. When I asked traffic control clerks what happened (fortunately one of them spoke English), they informed me that I was not allowed to have my car parked there starting from 9:00am. I got them to agree to not tow away my car, but they told me that I would get a ticket issued for 500 euros and I should receive it through the car rental company.
I don’t speak German and completely relied on the information that was provided to me at the front desk during my check in process, which was communicated to me in English. Notice at the front desk was in German only. There was nothing about street closure in English.
When I talked to Roza at the check in counter the next day, she apologized for what has happened and it looked like during our check in process she forgot that the next day after our check in there was a game and there were parking restrictions. That was the reason she did not provide this information to us during the check in. She told us, she would talk to the hotel manager to see if she could take care of this situation and collected our contact information. Apparently, the next day Roza realized that it was entirely her fault and she would be fired or penalized for this and then told the manager that she had informed us of the parking restrictions but we ignored her advise. The hotel manager took her side and stated that the staff was highly trained and it was not their fault, and refused to compensate us for the ticket. While searching other hotel reviews on google, I found that the same thing happened to someone else a year ago.
In addition, on Friday, Sept 1, 2023 around 9.30pm we wanted to call the front desk, but the phone in the room was not working (no signal). We daughter had to get dressed and go downstairs to request an extra sheet. 40 minutes later, we still did not get anything. Then, my wife, after she took a shower, had to get dressed and go downstairs for the 2nd time to request a sheet. By the way, the phone was not working during our entire stay.
Moreover, when I booked a room, I requested a room on a quiet side of the hotel. It was very unpleasant to see that the hotel gave us a room facing construction side, which started around 8:00 in the morning and woke us up.
The hotel staff caused us serious emotional distress and almost ruined our vacation plans.
If the hotel manager wants to destroy tourism in the area and make people avoid this hotel, then she is executing perfectly!

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Diana B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 September 2023 via mobile

Chose this hotel because we were visiting the Mercedes museum, and this is very close by. However getting in and out of Stuttgart by public transport was much more of a faff than I’d thought. There is a U bahn station close by but it only operates for big games at the adjacent sports stadiums, so that leaves you reliant on either the bus, the S bahn which is quite a long and boring walk, or the U bahn at Schlachthof which is a good 20 minute schlep over the river. It’s okay but not ideal, especially with luggage. Avoid travelling to/from Bad Canstatt which is a pretty unpleasant walk.

The rooms were okay but nothing very special, and were stuffy. The AC didn’t work very well and had a bright green light on the console which kept us awake at night. In fact the worst thing about staying here was the poor quality sleep I had every night. The TV had loads of channels, but only about ten of them actually worked. The bathroom was nice though. I paid about €130 a night and I thought that was too high a price for the quality and location.

I would recommend staying elsewhere. The hotel is in a rather strange area which is often quite dead, and not particularly pleasant or convenient. It can also be quite loud after an event.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank sfuhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2023 via mobile

A great stay at this hotel. All staff were very helpful and polite and spoke perfect English. Breakfast had a huge selection of cooked food, fruit, meats, pastries etc.. We had a family room for myself and 2 teenagers. We would definitely return. Thank you.

Date of stay: June 2023
Trip type: Travelled with family
1  Thank LallySurrey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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