Having stayed at this Hotel many times in the past I was very disappointed. Cleanliness outside the Room was very average. The smallest Bed I slept in for the last 30 Years. Compared to pre Covid the Price per Night has doubled but the Service is now worse.
Avoid this hotel at all costs!!!
On Friday, September 1, 2023, during my check in process. I specifically asked the front desk workers if I could park on the street and they assured me that I could park the car there without any problems. One of the people who I spoke with at the front desk was Roza. The next morning, at around 9:30am on September 2, 2023, I went outside to get my car and noticed that it was about to be towed away by a tow truck. When I asked traffic control clerks what happened (fortunately one of them spoke English), they informed me that I was not allowed to have my car parked there starting from 9:00am. I got them to agree to not tow away my car, but they told me that I would get a ticket issued for 500 euros and I should receive it through the car rental company.
I don’t speak German and completely relied on the information that was provided to me at the front desk during my check in process, which was communicated to me in English. Notice at the front desk was in German only. There was nothing about street closure in English.
When I talked to Roza at the check in counter the next day, she apologized for what has happened and it looked like during our check in process she forgot that the next day after our check in there was a game and there were parking restrictions. That was the reason she did not provide this information to us during the check in. She told us, she would talk to the hotel manager to see if she could take care of this situation and collected our contact information. Apparently, the next day Roza realized that it was entirely her fault and she would be fired or penalized for this and then told the manager that she had informed us of the parking restrictions but we ignored her advise. The hotel manager took her side and stated that the staff was highly trained and it was not their fault, and refused to compensate us for the ticket. While searching other hotel reviews on google, I found that the same thing happened to someone else a year ago.
In addition, on Friday, Sept 1, 2023 around 9.30pm we wanted to call the front desk, but the phone in the room was not working (no signal). We daughter had to get dressed and go downstairs to request an extra sheet. 40 minutes later, we still did not get anything. Then, my wife, after she took a shower, had to get dressed and go downstairs for the 2nd time to request a sheet. By the way, the phone was not working during our entire stay.
Moreover, when I booked a room, I requested a room on a quiet side of the hotel. It was very unpleasant to see that the hotel gave us a room facing construction side, which started around 8:00 in the morning and woke us up.
The hotel staff caused us serious emotional distress and almost ruined our vacation plans.
If the hotel manager wants to destroy tourism in the area and make people avoid this hotel, then she is executing perfectly!
Chose this hotel because we were visiting the Mercedes museum, and this is very close by. However getting in and out of Stuttgart by public transport was much more of a faff than I’d thought. There is a U bahn station close by but it only operates for big games at the adjacent sports stadiums, so that leaves you reliant on either the bus, the S bahn which is quite a long and boring walk, or the U bahn at Schlachthof which is a good 20 minute schlep over the river. It’s okay but not ideal, especially with luggage. Avoid travelling to/from Bad Canstatt which is a pretty unpleasant walk.
The rooms were okay but nothing very special, and were stuffy. The AC didn’t work very well and had a bright green light on the console which kept us awake at night. In fact the worst thing about staying here was the poor quality sleep I had every night. The TV had loads of channels, but only about ten of them actually worked. The bathroom was nice though. I paid about €130 a night and I thought that was too high a price for the quality and location.
I would recommend staying elsewhere. The hotel is in a rather strange area which is often quite dead, and not particularly pleasant or convenient. It can also be quite loud after an event.
A great stay at this hotel. All staff were very helpful and polite and spoke perfect English. Breakfast had a huge selection of cooked food, fruit, meats, pastries etc.. We had a family room for myself and 2 teenagers. We would definitely return. Thank you.
I was on an important business trip, and the fire alarm went off at 130 am. It continued until 2 am. We were in the cold outside while the German fire department handled the situation. That same morning, when my associates and I had to leave and check out of the hotel at 5 am, I asked about the safety of the hotel and if what was burning, as I could smell something burning while everyone waited in the lobby. The front desk representative told me “yes, it was the microwave, I’m sorry”. I guess he burned his midnight snack and woke the entire hotel? Complete unacceptable. I’ll never stay at this property again if I can avoid it and will additionally ensure my coworkers take their future business elsewhere.
