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All reviews train station boutique hotel pain perdu junior suite lovely balcony old port travelling by train main station bed was very comfortable cold meats st charles station nespresso machine minute walk excellent stay stayed for one night vieux port small balcony
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Reviewed 22 July 2017

Stayed for one night in the beginning of our honeymoon in a nice small room with a balcony. Room was clean and we had a nice view. After one week we returned and got a different room. In this room the smell was terrible and we decided to ask for a new room. The staff understood our concern about the smell and kindly changed our room to a different room which was really nice. I was very dissapointed with the smelling room, but the friendly staff made us feel better immediately. The breakfast was nice and in the end we enjoyed our stay both times!

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
Thank Charlotta E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALEXHOTELMarseille, Directeur général at Alex Hotel & Spa, responded to this reviewResponded 2 August 2017

Dear Guest,
First of all, thank you so much for taking time to share your experience at ALEX Hotel !
We were all very pleased to welcome you and show you our beautiful city of Marseille after having a delicious homemade breakfast with orange blossom flavor french toast or pancakes !
Regarding the smell problem, and I am still 100 times sorry for that, while the chamber maid cleaned the room she removed one of the capsule to block any water smell from sink. Please accept again all my apologies for that inconvenient.

We hope to see you very soon and do not forget that our SPA, Bar lounge and Gym room will open within few weeks now!

Best Regards from The Hotel Manager and all the ALEX Hotel team !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

Walking distance from the train station (note: most of the distance is in the form of stairs). Clean lobby, rooms and bathrooms. Rooms were small but adequate. The bathrooms were almost the size of the sleeping area. The staff was very friendly. Easy walking to the Port. It was a mom/daughter trip, and honestly Marseille was the only city that I didn't feel comfortable(safe). We had also traveled to Barcelona, Venice and Rome. This is not a reflection of the hotel and as they were kind and courteous but a comment about the city itself. We only stayed here for a couple nights as it was meant to be a stop over between Spain and Italy.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank ChipFamilyFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALEXHOTELMarseille, Directeur général at Alex Hotel & Spa, responded to this reviewResponded 2 August 2017

Dear Guest,
Thank you so much for your comment!
We are very honored that you enjoyed your stay at ALEX Hotel and all the informations about Marseille we gave you to discover the beautiful town as we enjoy it everyday here even if it appears as not as clean as it should be, we still have really nice architectur and good events every where in town
.
It's a real pleasure for us to help you as much as we can to make your stay the most enjoyable as possible.

We all really hope that we will have the pleasure to welcome back you again at ALEX Hotel!

The Hotel Manager and the entire team of ALEX Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

We stayed for 2 nights in junior suite with our 2 yer old baby. Location is just opposite to Gare De Marsellie and very convenient for metro station. Our room was quite bigger (As in france rooms are very small) with all facilities. Room was cleaned and bed was very comfortable. They also guide us for marsellie in and around tour with map. Reception desk is very helpful at any stage of time. We really enjoyed our stay and come back soon.

Room tip: Go for junior suite as it is very reasonable.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank chirayugshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALEXHOTELMarseille, Directeur général at Alex Hotel & Spa, responded to this reviewResponded 2 August 2017

Dear guest,
We are all so blessed to read your lovely comments on ALEX Hotel !
We all work with passion and we all love to share our good tips with you to make you discover the beautiful town of Marseille , and of course our good recipes for the breakfast like the French toast with orange blossom flavor, vanilla waffles or even our lavender flavor pancakes !
We hope to see you very soon and do not forget that our SPA, Bar lounge and Gym room will open within few weeks now!
Regards,
The manager and the entire team of ALEX Hotel

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Reviewed 15 July 2017

We stayed one night in Marseille. The hotel was just next to the train station. The room is small but quiet and comfortable.The employee in front desk is really helpful. He helped me print out the tickets, and it didn't cost me any money, which I'm really greatful. Breakfast is delicious. However, I'll recommend this hotel.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank alberth805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALEXHOTELMarseille, Directeur général at Alex Hotel & Spa, responded to this reviewResponded 2 August 2017

Dear Guest,

Thank you so much for sharing your experience at ALEX Hotel !
We were all very happy to welcome you and show you our beautiful town of Marseille as we like it here !
We hope to see you soon and don't forget that within few weeks our Bar Lounge, Sport room and our SPA will be openned !
Best regards

The Hotel Manager and the entire team of ALEX HOTEL.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

Stayed here for two nights, although should have been three owning to a cancelled flight. The staff where very welcoming and made us feel at home. The room was a bit on the small side, as with many french hotels. However, it was very clean, modern and well furnished. Location is good, with excellent transport connections. We did however feel a little uncomfortable walking down to the port at night, although that was probably down to our route. Breakfast was very good, especially the homemade pancakes!! Overall not sure if I'll go back to Marsaille, but if I did, I'd have no issue staying here again! If you are planning a visit then definitely do the tourist train. If you want to do the national park, get the metro 2 to Perier, then the 19 and then 20 bus (both to their terminus). It costs 6 euros return, and you can enjoy the park at your own leisure, rather than on overpriced boat! Although remember to take plenty of water

Date of stay: July 2017
Trip type: Travelled as a couple
Thank O3078VQmarkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALEXHOTELMarseille, Directeur général at Alex Hotel & Spa, responded to this reviewResponded 15 July 2017

Dear guest,

Thank you so much for taking time to share your ALEX Hotel Experience !
We welcome all our guest with smile and we are always happy to share with you all the good tips to visit Marseille ! We are situated walking distance from every nice spot in Marseille and we have some very nice views of the city from all our rooms ! Frioul Islands, Major Cathedral, Notre Dame de la Garde cathedral, St Charles station, and even a tiny piece of Mediteranean sea !

We hope to see you very soon and do not forget that our SPA, Bar lounge and Gym room will open within few weeks now!

Best Regards

The Manager and the entire team of ALEX Hotel.

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