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All reviews modern hotel old city train station executive room glass wall walled city nespresso machine per day short walk nice pool comfortable stay tea and coffee comfortable rooms secure parking buffet breakfast stayed nights an easy walk
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Reviewed 27 September 2018

I used AccorHotels Apps to book this hotel. They gave me an Executive suite with daily refilled Pops and water in the fridge. Excellent room layout and bathroom, walking distance to Avignon old town (castle). Too bad that they went out of mint, no Mojito at the Bar (3 nights in a row)

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank E N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

A well located hotel 5 minutes walk from Central Station. Also easy to walk from here to town and the sights.
Check in was quick. The room spacious and clean. Breakfast was good and frying your own eggs quite a novel idea. There was a refreshing looking pool that we did not use. The staff could be a bit more friendlier but the French generally look down upon the English speakers.
Don’t forget that the larger trains depart from Avignon TGV Station.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank miles28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

Not usually a fan of the Novotel group of hotels but was pleasantly surprised by this one. Very standard rooms and the hotel was very modern. Shirt walking distance to the walled town. Road was having a significant amount of construction but wasn’t an issue.

Date of stay: September 2018
Trip type: Travelled on business
Thank Sjc997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIE L, Front Office Manager at Novotel Avignon Centre, responded to this reviewResponded 21 October 2018

Dear Stuart C,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Tony SCARSI
Premier de réception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

We were booked into a smaller Accor hotel within the walled city but told they were renovating. No contact with our travel agent prior to departure, no contact with Viva Holidays! We are seniors so to walk for 30 minutes to see the Palais of the Popes was unforgivable. This hotel is ok for bus groups and corporate meetings but very impersonal. To get to Avignon attractions we had to cross a very busy road. Horrible!
Our room at the hotel lacked working air conditioning, but when we opened the window the noise from the busy road was deafening.
Our first morning we came down to breakfast around 9am to find disarray, with little food. The next morning we came down around 8am to find the breakfast room full of an American tour group. They were like birds scrapping over food. Very noisy and after they left the area was a mess. The kitchen staff worked very hard to keep up. We now know why there was little food left at 9am.
This hotel is not for couples wanting an ‘experience’.

Room tip: Don’t choose a room at front of hotel due to road noise or the rear due to train noise.
Date of stay: September 2018
Trip type: Travelled as a couple
Thank margy608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIE L, responsable hébergement at Novotel Avignon Centre, responded to this reviewResponded 25 September 2018

Dear guest,

Thank you to shared your comments about your stay in Novotel Avignon Centre.

We regret that your first hotel was able to honor your reservation.We understand that you prefer Mercure hotel like brand. Mercure hotels are more adapted for seniors guest.

Can you tell us which room are you been to check the air conditionning.

We thank you again to shared your comments.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Friendly staff
Clean room
Very good breakfast

Pool is not heated ie freezing cold
Parking is available at 10 euro/night but note height restriction of 1.9m although we found free parking outside
Kids enjoyed the pool table and Xbox in reception
Access to the old city by foot in less than 10 minutes and main train station

We would stay again

Date of stay: September 2018
Trip type: Travelled with family
Thank JVTravelJV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIE L, Front Office Manager at Novotel Avignon Centre, responded to this reviewResponded 21 October 2018

Dear JVTravelJV,

Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre.

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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