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Reviewed 24 July 2015

Stayed here for one night with a group of friends. They put on a very reasonably priced evening meal for us and the staff were all superb. The chap who looked after us most of the evening spoke great English and as he was leaving suggested we might like to see the light show at the Cathedral which was due to begin in 15mins. What an excellent tip as the light show left us all thoroughly impressed. Yes, the rooms are a little tired and a little cramped but everything was clean and given it's not the most expensive place to stay we felt we had got good value for money. Breakfast was fine and it was nice to walk across the road and watch the River Seine wind its way through the City. All in all a good experience.

  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank diddz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2015

Very welcoming and friendly staff. The hotel is ideally located a couple hundred of meters away from the city center (most notably, the "Gros Horloge"). I'm someone who enjoys city breaks and likes walking through city streets, so that was a big plus.
On the negative side of things, the facilities are dated and the room I got was a bit on the small side.
The walls and doors let in most of the noise from the adjoining rooms and floors. I only stayed for one night, so I didn't mind that much.
The breakfast was pretty good, not a lot of choice, but satisfying enough. A bit expensive given the selection (9€50)
Small hiccup: the WIFI password I was provided didn't work, and the reception closes at 9PM.
To sum things up: excellent location for a walking tour of the city, but don't expect luxury.

  • Stayed: July 2015, travelled solo
    • Location
    • Cleanliness
    • Service
Thank Joris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2015

The good:
There was a long mirror on the bathroom door, not just one over the sink in the bathroom.
The room was acceptably clean, the bedding and towels were very clean.
There was an extra blanket.
Free wi-fi.
Light bulb in the table lamp was burned out and that was taken care of promptly when I brought it to their attention.
The bad:
The heat had already been turned off for the season (end of May) and the weather wasn't especially warm in the evening.
There were no washcloths. (They don't provide them at all.)
The walls of the rooms (at least where I was) were so thin that I could hear the couple in the next room speaking in normal tones of voice. The 2nd night I was there, I heard every snore all night long from the person in the next room.
The result:
I can't comment about the breakfast because I didn't eat there, but it is available and the dining room looked nice. The price was rock-bottom so I liked that, and yes, I'd stay there again but I'd take earplugs!

  • Stayed: May 2015, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015

My husband and I went for a short break in February, we stayed at Hotel De Paris for one week, we could not have been happier with our selection of hotel. Initial impression was great, as we have been warmly welcomed and staff speaking very well English. We had a little long drive from Luxembourg and my husband fell sick on the way, as soon as we arrived to the hotel they took care of us, the young lady at the reception immediately called a doctor, who was there in less than 15min, I was impressed how professional the staff were, extremely helpful and kind as they kept checking on us after to see if my husband was feeling better.
We initially had booked a twin room, but they made a mistake at the reservation as they gave us a double room when we arrived, I told them that we want a twin, but as the hotel was quite fully booked they didn’t have anymore twin rooms, but they immediately upgraded us to a larger family room and we were very happy with that. The room was very comfortable and clean, it had a new and modern feel to it, and they told us they have just finished some major renovations.
The entire place is spotlessly clean and breakfast was first class, with varieties of breads, cereals, good coffee, eggs, sausages, cheese, fresh fruits…
Had no problem connecting to the internet, and the position of the hotel is superb, close to Rouen Cathedral, tourist attractions, shopping places and restaurants.
Overall it was a very good experience, great value and we would definitely stay there again.

  • Stayed: February 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank martine p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2015 via mobile

We actually didn't originally book this hotel, but were sent here after our hotel had 'technical problems'. While our room in hotel de paris had a 'no smoking' sticker, clearly it had recently been switched from a smoking room or someone had decided to ignore the rules. We had to store all of our stuff in suitcases in the bathroom to keep it from smelling of smoke. The floor had some kind of water stain and the ceiling looked like it had mold on it (see photos). There was nowhere to prop the shower head up, so it was strictly to be held, and the bathroom floor was very uneven. All in all, I would definitely not recommend this hotel. However, the receptionist was nice.

Stayed: January 2015, travelled as a couple
2  Thank Marin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
R2SAFI, Responsable relations clients at Hotel de Paris, responded to this reviewResponded 6 February 2015

Dear Sir,
We do understand how disappointed you are with your stay at the hotel you have reviewed and commented by text and photos. However, we do assure you that this is Not our hotel and the photos attached have certainly been taken in a different place, in fact this TripAdvisor page is related to Hotel De Paris in Rouen- street “Rue DE La Champmesle” in upper Normandy, and we do confirm that none of our rooms correspond to the photos you have shared, which makes us assume that you have mistaken our hotel with another establishment.
If what you say is true, we would kindly request from you to attach to your comment the invoice photo as well, proving your stay has indeed been in Hotel De Paris Rouen. Otherwise, we request that you remove your comment and photos that unfairly affect our reputation. We appreciate your kind understanding.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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