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All reviewschamp de marsriviera travelper hourcar parkold townmercure rouentown centreshort stopprivilege roomwould stay againfour nightsbusiness tripgood sizeplenty of hot waterminute walktea and coffeeroom was large
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Reviewed 16 May 2018

Reception on arrival was efficient and slick and parking at ,60c per hour was bearable although not notified in advance (that I could see). The room was as average as you can get in multiple shades of dark colours with terrible lighting. It also smelt a little of not being used, not a problem after a few hours. Small bath towels. Breakfast was terrible and not worth the cost. Terrible selection, terrible eggs and other items in ridiculous containers that didn't work ie nots, raisins and berries for muesli and so on. I chose the Mercure brand as an Accor member and as an above average hotel hoping for much more and was very disappointed. Not on my list of return to hotels.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Supperhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2018

The service and the food are both good. Breakfast was appetising and there was a good variety of things to choose from. So there should be if you are to pay 17.50 Euros. The rooms are quite small but comfortable and efficiently furnished. We were in a room 2 floors below the reception area. The staircase down was quite dingy but the lifts worked very quickly. This hotel is comfortable but not memorable. The staff are very pleasant.

  • Stayed: April 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Eva Julia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018

Our room was on the 2nd floor at the back. It was lovely and quiet and overlooked a park with a fountain. Very clean and comfortable. Tea/coffee making facilities provided in room but cups were cardboard and cream for coffee but no milk for tea. Good restaurant and cosy bar. Friendly staff. Hotel about 10/15 minutes walk from town centre. Supermarket nearby.

Stayed: April 2018
1  Thank jackilesley_clark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Louis H, Directeur général at Mercure Rouen Champ de Mars Hotel, responded to this reviewResponded 4 May 2018

Many thanks for your comment.

Have you try our fitness space ???
If the Cup in the room are cardboard it's just for hygiene
At the peasure of receive you again

Best regards

JL HOSSIN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

Pleasant hotel with rather dull rooms. Restaurant rather expensive and our fish and chip dish was spoilt by very poor cooking of the fish. A shame since previously we have had some pleasant meals at this hotel. Cost cutting?

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank dga12018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018

The room was a good size, the only drawback was relatively poor air-conditioning. Otherwise all was good. The location was excellent. I would recommend either this hotel, or its Ibis neighbour, as an excellent location with good staff and a well maintained set of facilities.

  • Stayed: April 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank EtienneC123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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