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All reviews one night different types all departments restaurant service extremely friendly staff cheese and ham recommend this hotel within walking distance nice room modern hotel continental breakfast short stay ferry terminal yogurt reception le parking
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Reviewed 30 July 2017 via mobile

We stayed here for business during July 2017. The area where the hotel is located seems very worn down, including the parking garage which you enter through a backyard that gives the impression of a garbage storage, it is not a very inviting first impression of the property. I understand that the lobby undergoes renovation, so I won't comment on the area. The rooms itself are pretty small and despite a recent renovation I lacked several things: the light in the rooms is extremely low due to very small windows. Further, the room does not have individual air condition units but a ventilation that apparently can be adjusted by temperature: it was 22 degrees outside and to be honest I didn't feel any difference when regulating the room ventilation: the room was constantly hot with a very bad air quality. Opening the window doesn't help because it is so small that no sufficient air exchange is happening. Further, you will then be awaken by constant seagull noise, which made me eventually close the windows again. This negatively impacts the sleeping quality quite a bit, and it is unfortunately something i discovered with many Mercure properties in France. This is why i take off 2 points from my review. The renovation is done at the surface and gives the room a nicer look, but it does not improve the overall quality experience I am afraid. I'll try another property in Le Havre next time.

Date of stay: July 2017
Trip type: Travelled on business
Thank 416frederikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAETITIA S, Responsable réception at Mercure Le Havre Centre Bassin du Commerce, responded to this reviewResponded 3 August 2017

Dear guest,
Thank you for your comments about Mercure Le Havre.
Best regards
Peggy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

We stayed 6 nights and booked the largest room with a view... maybe we should have chosen a standard room and keep our expectations low...
On our arrival we discovered that our largest room didn't get a king size bed (explanation of the receptionist: largest rooms get a queen!!!). So we had to insist a lot to get a king size the day after (they put a king size mattress over the queen base!!!).
On our arrival we reserved a parking spot for our all stay and that same day, coming back after dinner, we realized our spot had been sold to someone else and there was no more spots for us.
The largest room has quite a small bathroom with no shelves and a pretty small closet good enough for one person staying 6 nights.
Wifi was very poor and finally fixed the day before our departure, the TV command didn't command the sound and depending on the channels it was impossible to hear anything (this wasn't fixed).
Being in a Mercure we expected higher standards than what we got.

Room tip: Rooms on the last floor have a great view, but it's not worth it to pay for a large one.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAETITIA S, Directeur général at Mercure Le Havre Centre Bassin du Commerce, responded to this reviewResponded 2 August 2017

Dear guest,
Thank you for taking time to give your opinion on Tripadvisor.
We apologize for the inconvenience and thanks to your remarks, we will do our best to improve our services.
Best regards,
Valérie ROY
Manager

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Reviewed 17 July 2017

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LAETITIA S, Responsable réception at Mercure Le Havre Centre Bassin du Commerce, responded to this reviewResponded 23 July 2017

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Reviewed 12 July 2017

The hotel is well sited and is about 10 minutes walk from the station. It is fair to say that it is being renovated - on arrival at "reception door" it was locked and no obvious way into the real reception
It has 7 stories and we were in a good room. The bed was huge and in many ways too big in that it took up floor space. French TV + shopping channels but no catering to UK etc.

There was just one chair. The bathroom was spotless but in my view a very awkward design, The shower was lovely but sprayed over the floor. Check in was friendly but far too chatty with the previous guests. When you arrive [and we had checked in on line] you just want them to give the key and be off. The receptionist seemed to have too many people to talk to.

The breakfast was a large buffet. Lovely coffee with a nespresso machine. On the first day when it did not seem particularly busy stuff ran out but was not replaced. The food was fair but - I suspect - much was bought in. Flavourless fruit salad, citrus fruit and so on. Certainly not home produced; out of a bag? Excellent bread. Lovely jam. Basic croissants and pastries.

This is obviously an old building. The curtains - blackout, excellent - cover the whole wall while the windows are small

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank davyb1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAETITIA S, Responsable réception at Mercure Le Havre Centre Bassin du Commerce, responded to this reviewResponded 23 July 2017

Dear guest,
Thank you for taking the time to share your review on Tripadvisor.
Thank you for your generosity for the 5 stars!
We're sorry that the check-in was too long for you.
We are pleased to know that you had a pleasant stay in our establishment and hope to have the pleasure of welcoming you again soon.
Best regards,
Laëtitia Salaün
Front Office Manager

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Reviewed 22 April 2017 via mobile

Pleasant enough hotel, with good food and comfortable room.
I stayed here for one night on a business trip. The breakfast was available early which is a bonus if you have to be out at the crack of dawn. The bacon was to die for!

Date of stay: April 2017
Trip type: Travelled on business
2  Thank MSellwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAETITIA S, Responsable réception at Mercure Le Havre Centre Bassin du Commerce, responded to this reviewResponded 10 May 2017

Dear guest,
Thank you for taking time to share your opinion on Tripadvisor.
We are delighted that you had a pleasant stay among us and we hope to welcome you again very soon.
Best regards,
Laëtitia Salaün
Front Office Manager

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